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#1
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"In Stock" - as defined by Dabs
I ordered a couple of injet cartridges and some CD-Rs from Dabs at 2pm
Thursday. All were in stock with 3 figure quantites. I got suspicious when Next Day Delivery wasn't available as an option at checkout, but went ahead anyway since, IME, they ship stuff Next Day even for their standard 1-3 day delivery. Almost immediately two items showed a Allocated but the third, one of the inkjet cartridges, showed as Processing Order and the whole order status was Awaiting Stock. Huh? Everything is in stock....checked...yep, all in stock. I sent a message using their Contact Us system and eventually, Friday morning, got a reply that bore no real relation to my query so replied restating the problem. Friday afternoon (with the order still showing the same status) I got this reply: "Because dabs.com uses multiple warehouses, please bear in mind that very occasionally, a slight delay may occur as stock is transferred between warehouse locations and this may add an extra day or so to the process. Conversely, it's also possible that you will receive your goods well before 3 days from the date of your order." I thought that Dabs were based solely in Westhoughton, near Bolton, but obviously not. So it seems that "In stock" means that all the items are in stock, just not necessarily all at the warehouse they are going to despatch you order from. It also explains I guess why their standard 1-3 day delivery gets shipped Next Working Day. Now, over 24 hours since I placed my order, the status is still showing the same so it looks like it's not going to be despatched this side of the weekend. If I'd have known this I would have ordered from elsewhere, even if it cost more, as both cartridges on my printer decided to run out at the same time. Something to bear in mind when ordering from Dabs. Parish |
#2
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"Parish" wrote in message ... I ordered a couple of injet cartridges and some CD-Rs from Dabs at 2pm Thursday. All were in stock with 3 figure quantites. I got suspicious when Next Day Delivery wasn't available as an option at checkout, but went ahead anyway since, IME, they ship stuff Next Day even for their standard 1-3 day delivery. Almost immediately two items showed a Allocated but the third, one of the inkjet cartridges, showed as Processing Order and the whole order status was Awaiting Stock. Huh? Everything is in stock....checked...yep, all in stock. I sent a message using their Contact Us system and eventually, Friday morning, got a reply that bore no real relation to my query so replied restating the problem. Friday afternoon (with the order still showing the same status) I got this reply: "Because dabs.com uses multiple warehouses, please bear in mind that very occasionally, a slight delay may occur as stock is transferred between warehouse locations and this may add an extra day or so to the process. Conversely, it's also possible that you will receive your goods well before 3 days from the date of your order." I thought that Dabs were based solely in Westhoughton, near Bolton, but obviously not. So it seems that "In stock" means that all the items are in stock, just not necessarily all at the warehouse they are going to despatch you order from. It also explains I guess why their standard 1-3 day delivery gets shipped Next Working Day. Now, over 24 hours since I placed my order, the status is still showing the same so it looks like it's not going to be despatched this side of the weekend. If I'd have known this I would have ordered from elsewhere, even if it cost more, as both cartridges on my printer decided to run out at the same time. Something to bear in mind when ordering from Dabs. Parish See thread DON'T TOUCH DABS ..... . It's all a very old story. Buy elsewhere |
#3
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"Parish" wrote in message ... I ordered a couple of injet cartridges and some CD-Rs from Dabs at 2pm Thursday. All were in stock with 3 figure quantites. I got suspicious when Next Day Delivery wasn't available as an option at checkout, but went ahead anyway since, IME, they ship stuff Next Day even for their standard 1-3 day delivery. Almost immediately two items showed a Allocated but the third, one of the inkjet cartridges, showed as Processing Order and the whole order status was Awaiting Stock. Huh? Everything is in stock....checked...yep, all in stock. I sent a message using their Contact Us system and eventually, Friday morning, got a reply that bore no real relation to my query so replied restating the problem. Friday afternoon (with the order still showing the same status) I got this reply: "Because dabs.com uses multiple warehouses, please bear in mind that very occasionally, a slight delay may occur as stock is transferred between warehouse locations and this may add an extra day or so to the process. Conversely, it's also possible that you will receive your goods well before 3 days from the date of your order." I thought that Dabs were based solely in Westhoughton, near Bolton, but obviously not. So it seems that "In stock" means that all the items are in stock, just not necessarily all at the warehouse they are going to despatch you order from. It also explains I guess why their standard 1-3 day delivery gets shipped Next Working Day. Now, over 24 hours since I placed my order, the status is still showing the same so it looks like it's not going to be despatched this side of the weekend. If I'd have known this I would have ordered from elsewhere, even if it cost more, as both cartridges on my printer decided to run out at the same time. Something to bear in mind when ordering from Dabs. Parish Like many companies, Dabs dropship items, i.e. they never have the items in a dabs warehouse, and send them directly from their distributors. This is why they seem to have 'multiple warehouses' to ship from. G. x-- 100 Proof News - http://www.100ProofNews.com x-- 3,500+ Binary NewsGroups, and over 90,000 other groups x-- Access to over 1 Terabyte per Day - $8.95/Month x-- UNLIMITED DOWNLOAD |
#4
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"Parish" wrote in message ... I ordered a couple of injet cartridges and some CD-Rs from Dabs at 2pm Parish I didn't realise anyone from this group still used dabs |
#5
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Might I suggest keeping a couple of spare cartridges for such eventualities?
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#6
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"G." wrote: [...] Like many companies, Dabs dropship items, i.e. they never have the items in a dabs warehouse, and send them directly from their distributors. This is why they seem to have 'multiple warehouses' to ship from. Yes, and the downside of this system is that 'available' stock level info is only indirect. |
#7
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They will ship from their own wareouse if its cost effective to have the
stock on site , drop shippng a memory card would negate the point of selling it, same with ink carts they will all come from their own warehouse which is not virtual. Anything bulky that would not have been cheaper to order into stock in quantity would be drop shipped. They have 2 stock levels to say which is at their site and which is the total of avaliable uk stock from all supliers that could be used. However as with most automated shippng systems the order is locked toether so if one part was say damaged when it came to ship or simply not there the other tems that were to go nto the pre-specified box would be cancelled not sent manually . Unlike ebuyer who do seem to be completely virtual. but you never know these days. D "Steve O" wrote in message ... Might I suggest keeping a couple of spare cartridges for such eventualities? |
#8
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Johannes H Andersen wrote:
"G." wrote: [...] Like many companies, Dabs dropship items, i.e. they never have the items in a dabs warehouse, and send them directly from their distributors. This is why they seem to have 'multiple warehouses' to ship from. Yes, and the downside of this system is that 'available' stock level info is only indirect. I can understand, and accept, that with high value items - laptops for instance - but IME it's never happened with low value, high turnover items. I always make a point of only ever ordering if the items are in stock and up until now stuff has always been despatched the same day - or the day after if I order late in the day. This is why I'm ****ed off about this; I would have thought inkjet cartridges would be a high-turnover item. BTW, it's now 15:30 Monday and it's still showing Awaiting Stock. ****ed off Parish |
#9
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Mike wrote:
"Parish" wrote in message ... I ordered a couple of injet cartridges and some CD-Rs from Dabs at 2pm Parish I didn't realise anyone from this group still used dabs Maybe not after this :-) I've read all the criticism of Dabs here but, to be fair to them, _I_ have never had a problem until now. Parish |
#10
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David Adams wrote:
They will ship from their own wareouse if its cost effective to have the stock on site , drop shippng a memory card would negate the point of selling it, same with ink carts they will all come from their own warehouse which is not virtual. That's what's so annoying, and a bit puzzling, the carts are for the same printer and they have the black in stock (it shows as allocated) but not the colour, which is Awaiting Stock. Parish |
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