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Xerox mechanical failure due to cover weight, No support from Xerox!!!!!
What does this have to do with large format photography??
In rec.photo.equipment.large-format Taylor wrote: : This is a long problem so I will be as brief as possible. I own a : large format printing company and we decide that we have a good market : to make gift cards and smaller prints to a number of our accounts. I : started with Phaser 860 to test market, we hand feeding a Wausau Exact : Indext 8".50x11" 110lb 200g/m. Then we would take the impression and : slit and fold with the Martin Yale 959. We wore out the head after : awile. So we thought its time to upgrade printers. We contacted Xerox : corporate sales explained exactly what our needs are and the paper : that I listed above Wausau 110lb. They checked everything out and we : would need to work with the DocuColor 2240 they stated. So then we did : extensive test at the Xerox in Bloomington Minnesota. They said the : specs of this machine fits our needs! So we did a five year lease and : a service contract. About after two months color hold of jobs got : really bad. When we ran a stock pile that we ran even a week ago the : hues would be so far out we were doing large percents of color : correcting like 50% multiple times. What printed befor blue was green : and yellow were orange. The service techs came out several times. : Never got any better just got worse. Then started fading overal tones : light tones completly washed out. I mean quality is very poor. : Calibrations did nothing. Service techs worked on this machine on and : off for months as I'm loosing accounts. So then Xerox decides that : they will swap out for the work centre pro 40 and tells me its print : enginge is completely different, but finding out later the same as the : 2240. Runs good for three weeks color shifts during during runs of : stockpiles in the same run doesn't hold color at all! Tones are all : faded hues rocking back and forth a complete mess! Xerox service techs : are scratching there heads and work on this machine for about two : months! : Finaly the main Tech says he finds out that the Cover weight is making : a wear impression in the rollers and drum that he says is a dead end! : He says he can't do anything else and say he will comment to Xerox : that the amount of cover weight is to damaging to the rollors. Then he : tells me he has another account that is wearing these rollors out on : the machine every 20,000 impressions and that this machines seems to : be a dead end!!! I tell my dealer all this and they say I have to take : it up with Xerox cause they spec the machine suitable for my specs. So : we contact Xerox they have us write a letter on why we would need to : do a reverse sale to break the contract. We even have thousands of : scraps and documention of machine failure. We print a discriptive : letter not like this one as you can see I'm not a good writer. It has : contact information the ten yards of all problems. So we fax it. One : week goes by and another and another, we call our person that is : handling our customer support, leave multiple messages never call back : for two months!!!!! And ask us to refax our statement cause no : customer number listed on it!!! We fax back right away with the our : customer number another and wait another month with messages we left : to call, but never returned phone calls! Then they call today saying : sales rejects reverse sale. I ask this woman why? She says sales says : the work centre pro meets our specs. I ask her did you talk with the : service techs out in Minnesota she does'nt know!! I said the machine : as been broken for months and can't fix, now what. She does'nt know! I : say would'nt it be better to break the contract then replace the : machine every two weeks or month and I can't afford the down times? : She says she will talk to some people. : I would be fine just to break the contract, I have gotten legal : advice and was told to tell them if they don't break contract we will : sue and that's what I have now said if they don't I will persue losses : for accounts and material losses. She said I will let them know. -- Keep working millions on welfare depend on you ------------------- |
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Frank Pittel wrote in news:Q6GdnQr-
: What does this have to do with large format photography?? Absolutely bugger all Prepress guys just love to **** off photographers |
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