Wrong group...I know...

I know this is the Dell group but this is the most helpful group I
lurk in, so here goes..

I have an HP XV976. I am trying to hook up an HP photoprinter 7960
to it. every time I get to then point of making this the 'default'
printer, my computer shuts down. I mean just like the power cord is
pulled, no shut down sequence, Then it goes through the disk
diagnostic sequence because of the way it shut down. Uninstalled and
re-installed the software the third time. No difference. One time I
installed software whithout connecting the printer untill software was
fully installed, when I plugged in the printer (USB cord) the
computer immediately crashed.
(Installed this printer on a laptop with no problem)




Have I got a 'bug'? Any help/suggestions appreciated.



Steve

disconnect printer.
uninstall printer stuff.
purge all IE files, cookies.
cleanup all temp files in temp directories (cuts down on scan times and gets
a few bytes back!)
get latest virus update and scan entire system
get latest Adaware software & reference files and scan entire system (remove
everything it finds)
get latest Spybot software and files and scan entire system (remove
everything it finds)
scan disk for integrity
run defrag
reinstall printer software and drivers
plug printer in.

if it still crashes post a list of all the programs running on your system.

"S. R. Sheffield" wrote in message
...
I know this is the Dell group but this is the most helpful group I
lurk in, so here goes..

I have an HP XV976. I am trying to hook up an HP photoprinter 7960
to it. every time I get to then point of making this the 'default'
printer, my computer shuts down. I mean just like the power cord is
pulled, no shut down sequence, Then it goes through the disk
diagnostic sequence because of the way it shut down. Uninstalled and
re-installed the software the third time. No difference. One time I
installed software whithout connecting the printer untill software was
fully installed, when I plugged in the printer (USB cord) the
computer immediately crashed.
(Installed this printer on a laptop with no problem)




Have I got a 'bug'? Any help/suggestions appreciated.



Steve

BTW what OS you running? What version of USB is the system & printer? Have
you tried a different USB port?

"S. R. Sheffield" wrote in message
...
I know this is the Dell group but this is the most helpful group I
lurk in, so here goes..

I have an HP XV976. I am trying to hook up an HP photoprinter 7960
to it. every time I get to then point of making this the 'default'
printer, my computer shuts down. I mean just like the power cord is
pulled, no shut down sequence, Then it goes through the disk
diagnostic sequence because of the way it shut down. Uninstalled and
re-installed the software the third time. No difference. One time I
installed software whithout connecting the printer untill software was
fully installed, when I plugged in the printer (USB cord) the
computer immediately crashed.
(Installed this printer on a laptop with no problem)




Have I got a 'bug'? Any help/suggestions appreciated.



Steve

Also if you're trying the usb ports in the rear, have you tried the ports in
the front? Also, have you successfully used the usb ports with other usb
equipment?
Paul

"chilibean" wrote in message
...
BTW what OS you running? What version of USB is the system & printer?
Have
you tried a different USB port?

"S. R. Sheffield" wrote in message
...
I know this is the Dell group but this is the most helpful group I
lurk in, so here goes..

I have an HP XV976. I am trying to hook up an HP photoprinter 7960
to it. every time I get to then point of making this the 'default'
printer, my computer shuts down. I mean just like the power cord is
pulled, no shut down sequence, Then it goes through the disk
diagnostic sequence because of the way it shut down. Uninstalled and
re-installed the software the third time. No difference. One time I
installed software whithout connecting the printer untill software was
fully installed, when I plugged in the printer (USB cord) the
computer immediately crashed.
(Installed this printer on a laptop with no problem)




Have I got a 'bug'? Any help/suggestions appreciated.



Steve

Well, you know that the printer is OK if it works on the laptop. This reduces
the possible causes to faulty XV976 hardware and (what else?) Windows, whatever
release you are running. I'm also assuming that the power source for computer,
monitor, and printer is adequate, but that may be a bad assumption. Sometimes a
power-starved computer reboots itself. Connect up a laser printer on the same
electricity circuit as a computer, and the computer may well reboot as soon as
the laser printer cycles up... Ben Myers

On Fri, 31 Dec 2004 11:35:53 GMT, S. R. Sheffield
wrote:

I know this is the Dell group but this is the most helpful group I
lurk in, so here goes..

I have an HP XV976. I am trying to hook up an HP photoprinter 7960
to it. every time I get to then point of making this the 'default'
printer, my computer shuts down. I mean just like the power cord is
pulled, no shut down sequence, Then it goes through the disk
diagnostic sequence because of the way it shut down. Uninstalled and
re-installed the software the third time. No difference. One time I
installed software whithout connecting the printer untill software was
fully installed, when I plugged in the printer (USB cord) the
computer immediately crashed.
(Installed this printer on a laptop with no problem)




Have I got a 'bug'? Any help/suggestions appreciated.



Steve