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#1
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Dell Media Experience Missing DMX.MSI
I have a Dell Dimension 8400 with Win XP sp2. Every time I try to start
"Dell Media Experience" I get the message that I have to install it and wants a CD with the file DMX.MSI. If I ignore this the Dell Media Experience will launch. I have contacted Dell three times requesting this file. They have sent me 2 CDs neither one solve the problem. Today after long waits (what else?) with Dell they told me all I could do was wipe my entire hard drive and re-install everything. I told them "NO WAY!" They now claim my Win XP is corrupted that is why I am having this issue. Does anyone know what is going on? Or where I can get the DMX.MSI file? They gave me an invalid web address http://www.wpi.edi/~nbold/r77061.exe so that did no good Thank you anyone who know about this. Mary Weatherford |
#2
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Go to this dell web page for the answer
http://forums.us.dell.com/supportfor...essage.id=1384 "Mary Weatherford" wrote in message ... I have a Dell Dimension 8400 with Win XP sp2. Every time I try to start "Dell Media Experience" I get the message that I have to install it and wants a CD with the file DMX.MSI. If I ignore this the Dell Media Experience will launch. I have contacted Dell three times requesting this file. They have sent me 2 CDs neither one solve the problem. Today after long waits (what else?) with Dell they told me all I could do was wipe my entire hard drive and re-install everything. I told them "NO WAY!" They now claim my Win XP is corrupted that is why I am having this issue. Does anyone know what is going on? Or where I can get the DMX.MSI file? They gave me an invalid web address http://www.wpi.edi/~nbold/r77061.exe so that did no good Thank you anyone who know about this. Mary Weatherford |
#3
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the link is http://www.wpi.edu/~nbold/R77061.EXE
it is edu not edi and the filename R77061.EXE all had to be capitalized "Mary Weatherford" wrote in message ... I have a Dell Dimension 8400 with Win XP sp2. Every time I try to start "Dell Media Experience" I get the message that I have to install it and wants a CD with the file DMX.MSI. If I ignore this the Dell Media Experience will launch. I have contacted Dell three times requesting this file. They have sent me 2 CDs neither one solve the problem. Today after long waits (what else?) with Dell they told me all I could do was wipe my entire hard drive and re-install everything. I told them "NO WAY!" They now claim my Win XP is corrupted that is why I am having this issue. Does anyone know what is going on? Or where I can get the DMX.MSI file? They gave me an invalid web address http://www.wpi.edi/~nbold/r77061.exe so that did no good Thank you anyone who know about this. Mary Weatherford |
#4
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Thank you Ric. I have sent them the request. Keep you fingers crossed.
I am puzzled that the three people in Dell tech support could not help me. I wonder what I am paying for? As for the link, I just put in a typo in my message. I knew it was edu not edi Again, Thank you Mary Weatherford "Ric" wrote in message ... Go to this dell web page for the answer http://forums.us.dell.com/supportfor...essage.id=1384 "Mary Weatherford" wrote in message ... I have a Dell Dimension 8400 with Win XP sp2. Every time I try to start "Dell Media Experience" I get the message that I have to install it and wants a CD with the file DMX.MSI. If I ignore this the Dell Media Experience will launch. I have contacted Dell three times requesting this file. They have sent me 2 CDs neither one solve the problem. Today after long waits (what else?) with Dell they told me all I could do was wipe my entire hard drive and re-install everything. I told them "NO WAY!" They now claim my Win XP is corrupted that is why I am having this issue. Does anyone know what is going on? Or where I can get the DMX.MSI file? They gave me an invalid web address http://www.wpi.edi/~nbold/r77061.exe so that did no good Thank you anyone who know about this. Mary Weatherford |
#5
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"Mary Weatherford" wrote in message ... Thank you Ric. I have sent them the request. Keep you fingers crossed. I am puzzled that the three people in Dell tech support could not help me. I wonder what I am paying for? As for the link, I just put in a typo in my message. I knew it was edu not edi Again, Thank you Mary Weatherford My thanks also. I had wondered how to locate the DME download, just in case someone actually asks for it..... Stew |
#6
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I found the Dell forum and I think they have given me the right answer.
Anyway I ordered the correct CD with Dell Media Experience ver 3.0. The Customer Support kept giving me the CD with ver 2.1 The Tech Support called to thank me for telling them the right CD part number. I asked if they didn't check their own Dell Forum Website but got no response. Anyway here's the forum link http://forums.us.dell.com/supportfor...ry.id=software "S.Lewis" wrote in message .. . "Mary Weatherford" wrote in message ... Thank you Ric. I have sent them the request. Keep you fingers crossed. I am puzzled that the three people in Dell tech support could not help me. I wonder what I am paying for? As for the link, I just put in a typo in my message. I knew it was edu not edi Again, Thank you Mary Weatherford My thanks also. I had wondered how to locate the DME download, just in case someone actually asks for it..... Stew |
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