Screwed by Canon Rebate

Bought my first house a few months ago and purchased washer/dryer and
fridge from Lowes. Washer/dryer came with delivery rebate while fridge
came with delivery and $100 gift card rebate. Both delivery rebates
came with no hassle..but there was a big delay on the gift card.
Finally I saw on their site that it had been denied and I would be
getting a letter shortly. Well it was more like 2-3 weeks I got a
letter but could not make sense of it. It had a 800 number if I cared
to discuss it further. I called Lowe's customer care first to see what
they would do, which turned out to be a joke as not only would they not
help me, they refused to forward me to management or even give their
names. I then called the 800 number and what they said was they didnt
have my receipt. Interesting they didnt say *I* didnt send it but
rather that the scanning and digitalizing department apparently lost it
and they wanted me to resend (via fax). I asked if this would really
take care of the problem or was I wasting my time . I told them I was
ready to file with my State Attorney General fraud division (and I was
as I kept good records-(which is what he said to do) if this was
another stall tactic.
They said it wasn't so I faxed the receipt again and within about 1
week the card was in the mail. I suspect they just want to wear folks
down so they will give up. I let them know (and those frauds at
customer "care") I would follow through. You should do the same and see
if you state has a fraud division and what records they need from you
to go after Cannon. Like the other guys said, if enough people keep up
the pressure, these companies will stop attempting pull off these scams
on customers as it will be unprofitable.

The only downer for me was the fact that I have always liked Lowes and
was sorry to discover they have started down this road too.


Good luck, Fletch

John wrote:
I know that the institution of rebates is meant to rip you off so I'm
quite anal about paying attention to the details and ALWAYS sending in
the rebate with delivery confirmation. The delivery confirmation at
least minimizes the "Sorry, we never received your rebate" or "Sorry, we
didn't receive your rebate in time" excuses.

I read the rebate forms several times looking for the "gotcha's". I know
I go through way more trouble than I should for $20-$50 but it's the
principle. They make it as annoying as possible to claim a rebate so
that most people won't bother. I'm the one that bothers.

I send in my rebate to Canon along with all the rebate form, purchase
receipt and I cut out the UPC code from the box and put that in the
envelope. My new tactic is to use wide tape and tape the UPC code to
the rebate form.

I checked on my rebate status just now.

Error(s): An original qualifying UPC was not included

Yep. No matter how hard I tried, Canon still managed to screw me over.

Since they want "an original" qualifying UPC", my copy won't suffice.

Canon, the next time I'm in the market for a product I'll remember this
incident.