Hard drive problem -- Warranty guy left new drive with DOS

Marcio Watanabe wrote:
I'm an IT consultant, and one of my clients just had a problem with a
hard drive. Since the Optiplex was still under warranty, Dell was
called to replace the drive. Someone came and replaced the drive, but
the computer was left only with a DOS prompt--no software installed.
Is this standard operating procedure for warranty services? Shouldn't
they at least leave a working computer (with Windows XP and Office XP)
as it came from Dell?

Typically the leave the PC in the condition it was in when it left the
factory but that depends on the client having the software. In other words
the don't carry around a copy of the software with them.

I almost always just have dell ship me the disk cause it isn't worth my time
to have some one else install it and my clients environment is nothing like
what came from the Dell so I'd have to reinstall everything anyway.


--

Rob