Distance Selling postage refund...

On Wed, 09 Jul 2003 21:47:47 +0100, Paul Hopwood
wrote:

The retailer is liable for carriage under the DSR, *unless* they state
otherwise in their T&Cs. Most do, stating the customer is responsible
for return costs.

If they do it is an unfair term and the OFT should be made aware of
it.

However, as you were rejected the goods because they were faulty (and
presumably informed the supplier of such) it's covered by SOGA and the
retailer is responsible for carriage.



--
iv Paul iv

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EBuyerdotcon "Made the wrong choice, didn't you?"
www.ebuyerdotcon.co.uk

In article ,
EBuyerdotcon wrote:
On Wed, 09 Jul 2003 21:47:47 +0100, Paul Hopwood
wrote:

The retailer is liable for carriage under the DSR, *unless* they state
otherwise in their T&Cs. Most do, stating the customer is responsible
for return costs.

If they do it is an unfair term and the OFT should be made aware of
it.

Not really as the DSR specifically allow it.

--
Ian.

EOM

(EBuyerdotcon) wrote:

The retailer is liable for carriage under the DSR, *unless* they state
otherwise in their T&Cs. Most do, stating the customer is responsible
for return costs.

If they do it is an unfair term and the OFT should be made aware of
it.

No it's not! There are provisions within DSR allowing a retailer to
pass responsibility and cost of returns back to the customer, as long
as they state so within their T&Cs; it can't be an unfair term if a
statutory instrument specifically allows for it!


--
iv Paul iv

[ Mail: ]
[ WWW: http://www.hopwood.org.uk/ ]

On Sun, 13 Jul 2003 18:14:44 +0100, Malev wrote:

Follow the link:
http://www.tradingstandards.gov.uk/c...V0051-1011.txt

"You must take care of the goods whilst they are in your possession,
and either return them or make them available for collection by the
seller. The seller may charge you the cost of collecting the goods or
you may have to pay the return postage - unless the goods were faulty
in the first place"

And....your point is??


EBuyerdotcon "Made the wrong choice, didn't you?"
www.ebuyerdotcon.co.uk

On Sun, 13 Jul 2003 21:16:26 UTC,
(EBuyerdotcon) wrote:

On Sun, 13 Jul 2003 18:14:44 +0100, Malev wrote:

Follow the link:
http://www.tradingstandards.gov.uk/c...V0051-1011.txt

"You must take care of the goods whilst they are in your possession,
and either return them or make them available for collection by the
seller. The seller may charge you the cost of collecting the goods or
you may have to pay the return postage - unless the goods were faulty
in the first place"

And....your point is??

Because you wrote (after your earlier, correct, statement about SOGA):

The retailer is liable for carriage under the DSR, *unless* they state
otherwise in their T&Cs. Most do, stating the customer is responsible
for return costs.


If they do it is an unfair term and the OFT should be made aware of
it.

Which is clearly wrong.

--
Bob Eager
rde at tavi.co.uk
PC Server 325*4; PS/2s 9585, 8595, 9595*2, 8580*3,
P70, PC/AT..