Distance Selling postage refund...

Dear All,

Bought item by placing order over the phone

Item delivered - DOA

I returned item at my cost (Royal Mail Special Delivery, £7, paid Cash),
based on retailers advice

Replacement received - works fine

Am I entitled to my £7 back from the retailer ?

Cheers

"AC" wrote in message
...
Dear All,

Bought item by placing order over the phone

Item delivered - DOA

I returned item at my cost (Royal Mail Special Delivery, £7, paid Cash),
based on retailers advice

Replacement received - works fine

Am I entitled to my £7 back from the retailer ?


Yes, although most retailers will 'forget' to remind you of this right
unless you specifically demand it.

Ben.

On Tue, 08 Jul 2003 21:42:13 +0100, "Steve Naïve"
wrote:

"AC" wrote in
t:

Dear All,

Bought item by placing order over the phone

Item delivered - DOA

I returned item at my cost (Royal Mail Special Delivery, £7, paid Cash),
based on retailers advice

Replacement received - works fine

Am I entitled to my £7 back from the retailer ?

No, but if you had returned it as DOA (i.e. not under DSR, but under sale
of goods act) you *would* be entitled to a refund of the £7.

Incorrect, he is totally entitled under the SOG act to a full refund
for return postage of the "not fit for purpose" item he returned.


EBuyerdotcon "Made the wrong choice, didn't you?"
www.ebuyerdotcon.co.uk

(EBuyerdotcon) wrote:

"AC" wrote in
et:

Dear All,

Bought item by placing order over the phone

Item delivered - DOA

I returned item at my cost (Royal Mail Special Delivery, £7, paid Cash),
based on retailers advice

Replacement received - works fine

Am I entitled to my £7 back from the retailer ?

No, but if you had returned it as DOA (i.e. not under DSR, but under sale
of goods act) you *would* be entitled to a refund of the £7.

Incorrect, he is totally entitled under the SOG act to a full refund
for return postage of the "not fit for purpose" item he returned.

So in what sense was he "incorrect"?

Gareth

In article ,
says...
"AC" wrote in message
...
Dear All,

Bought item by placing order over the phone

Item delivered - DOA

I returned item at my cost (Royal Mail Special Delivery, £7, paid Cash),
based on retailers advice

Replacement received - works fine

Am I entitled to my £7 back from the retailer ?


Yes, although most retailers will 'forget' to remind you of this right
unless you specifically demand it.

If he didn't want to pay postage on the item, then why did he? If he just
stuck it in the post then the company would end up paying the postage
instead... not that I'm condoning that of course.
--

Dom Robinson Gamertag: DVDfever dom at dvdfever dot co dot uk
/* http://DVDfever.co.uk (editor)
/* 933 DVDs, 255 games, 33 videos, 63 cinema films, 69 CDs, laserdiscs & news
/* wild at heart, super monkey ball 2, 24, dan's movie digest, daredevil comp
TV Hates U: BBC2 & UK Gold: http://dvdfever.co.uk/pressrel/tvhatesu.shtml
Big Brother 4 - http://dvdfever.co.uk/reviews/bigbro4.shtml

(EBuyerdotcon) wrote:


Incorrect, he is totally entitled under the SOG act to a full refund
for return postage of the "not fit for purpose" item he returned.

That's exactly what he said Numbnuts.

o You can actually request a company collect the item
---- this is under DOA etc

o Many companies increasingly offer a RMA service
---- they just book a collection with their courier
---- usually the same one who DOA'd it in transit to you :-)

The company should pay for /reasonable/ expenses in returning an item.

Remember to sign courier receipts "not inspected" on delivery and cross
out the "received in good condition". Saves a lot of hassle if physically
broken.


Company just sent a large delivery of flight case HPL plywood to me, cut to
spec,
but someone had used 5.5mm plywood and not the 6.5mm I requested. They
admitted the error (unfortunate, since all specially cut) and collected it.

Couldn't make it fit in a jiffy bag... not employed by parcelforce *smile*
--
Dorothy Bradbury
http://homepage.ntlworld.com/dorothy...ry/panaflo.htm
Panaflo L1A 5.99ukp including Free 1st-Class Shipping

"Steve Naïve" wrote in message
...
"AC" wrote in
:

Dear All,

Bought item by placing order over the phone

Item delivered - DOA

I returned item at my cost (Royal Mail Special Delivery, £7, paid Cash),
based on retailers advice

Replacement received - works fine

Am I entitled to my £7 back from the retailer ?

No, but if you had returned it as DOA (i.e. not under DSR, but under sale
of goods act) you *would* be entitled to a refund of the £7.


Erm, he said "Item delivered - DOA" and is hence fully entitled to a refund
of return postage.

"AC" wrote:

Bought item by placing order over the phone

Item delivered - DOA

I returned item at my cost (Royal Mail Special Delivery, £7, paid Cash),
based on retailers advice

Replacement received - works fine

Am I entitled to my £7 back from the retailer ?

In short, yes.

You mentioned Distance Selling; don't get confused by a return under
DSR with one under the Sale Of Goods Act.

The retailer is liable for carriage under the DSR, *unless* they state
otherwise in their T&Cs. Most do, stating the customer is responsible
for return costs.

However, as you were rejected the goods because they were faulty (and
presumably informed the supplier of such) it's covered by SOGA and the
retailer is responsible for carriage.



--
iv Paul iv

[ Mail: ]
[ WWW: http://www.hopwood.org.uk/ ]

(EBuyerdotcon) wrote:

No, but if you had returned it as DOA (i.e. not under DSR, but under sale
of goods act) you *would* be entitled to a refund of the £7.

Incorrect, he is totally entitled under the SOG act to a full refund
for return postage of the "not fit for purpose" item he returned.

Right legislation, wrong clause. It's only unfit for purpose if it
the product functions as intended but is unsuitable.

It's quite clearly faulty, not unfit for purpose.

--
iv Paul iv

[ Mail: ]
[ WWW: http://www.hopwood.org.uk/ ]