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On Mon, 07 Jul 2003 16:30:25 +0100, Johannes H Andersen wrote:
OK this may be so, but RMA often leads to repair or replacement. How do you then reject goods that are obviously faulty on arrival. Remember than an RMA number is simply that - a "Return Merchandise Authorization". It is simply a number so that you and they can track where it is. When you return it (by some recorded method) simply include a letter stating that you are rejecting the goods as they are not fit for the purpose and require a refund. Keep a copy of the letter (and ideally have someone "impartial" witness you including the letter - a colleague or friend would probably do, just not a spouse or family member). It's not an official thing that you need to do, you just need to ensure they are aware that it is what you require. Cheers, Andy |
#12
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aria?
"Dave Hammond" wrote in message ... "EBuyerdotcon" wrote in message ... On Mon, 7 Jul 2003 14:09:27 +0100, "Dave Hammond" wrote: I took delivery of a DVD player last Tuesday. (from a major uk component supplier) A mustek one from ebuyer par chance? EBuyerdotcon "Made the wrong choice, didn't you?" www.ebuyerdotcon.co.uk Sorry, but no! |
#13
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Johannes H Andersen wrote:
OK this may be so, but RMA often leads to repair or replacement. How do you then reject goods that are obviously faulty on arrival. This used to be an optional right, in fact I have once done it myself when a new monitor flashed over within a few days. It still is a statutory right; if you reject the goods within a reasonable time you're entitled to a full refund. -- iv Paul iv [ Mail: ] [ WWW: http://www.hopwood.org.uk/ ] |
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