Is this reasonable?

On Mon, 07 Jul 2003 16:30:25 +0100, Johannes H Andersen wrote:
OK this may be so, but RMA often leads to repair or replacement. How do
you then reject goods that are obviously faulty on arrival.

Remember than an RMA number is simply that - a "Return Merchandise
Authorization". It is simply a number so that you and they can track
where it is.

When you return it (by some recorded method) simply include a letter
stating that you are rejecting the goods as they are not fit for the
purpose and require a refund.

Keep a copy of the letter (and ideally have someone "impartial" witness
you including the letter - a colleague or friend would probably do, just
not a spouse or family member). It's not an official thing that you need
to do, you just need to ensure they are aware that it is what you require.

Cheers,


Andy

aria?


"Dave Hammond" wrote in message
...

"EBuyerdotcon" wrote in message
...
On Mon, 7 Jul 2003 14:09:27 +0100, "Dave Hammond"
wrote:

I took delivery of a DVD player last Tuesday. (from a major uk
component
supplier)

A mustek one from ebuyer par chance?


EBuyerdotcon "Made the wrong choice, didn't you?"
www.ebuyerdotcon.co.uk

Sorry, but no!

Johannes H Andersen wrote:

OK this may be so, but RMA often leads to repair or replacement. How do
you then reject goods that are obviously faulty on arrival. This used
to be an optional right, in fact I have once done it myself when a new
monitor flashed over within a few days.

It still is a statutory right; if you reject the goods within a
reasonable time you're entitled to a full refund.


--
iv Paul iv

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