Maxtor RMA

Has anyone had any experience with returning drives to Maxtor? I posted my
defunct hard drive to them on Friday 27th June with all the neccesary info
(RMA etc). When i check the RMA Status on their web page it states 'Awaiting
Receipt of returned drive'.

I have mailed them to check to see if they are in fact still waiting for my
knackered drive, I thought there may be some delay in actually updating the
status, but they haven't replied.

How long do these things take?

Jez

In article , A
writes
I posted my
defunct hard drive to them on Friday 27th June with all the neccesary info
(RMA etc). When i check the RMA Status on their web page it states 'Awaiting
Receipt of returned drive'.

As you only returned it 6 days ago including a weekend it isn't
surprising. Most RMA's are returned in about 2 weeks so I'd give them a
bit longer before worrying.

You did of course send it by some form of recorded delivery and have
proof of postage/insurance I assume?

Kind Regards,

Jeff Davison


Display Systems Consultants UK

"A" wrote:

Has anyone had any experience with returning drives to Maxtor? I posted my
defunct hard drive to them on Friday 27th June with all the neccesary info
(RMA etc). When i check the RMA Status on their web page it states 'Awaiting
Receipt of returned drive'.

I have mailed them to check to see if they are in fact still waiting for my
knackered drive, I thought there may be some delay in actually updating the
status, but they haven't replied.

How long do these things take?

Standard return can take a while; generally a couple of weeks. I've
never bothered to check the status so I don't know how up to date they
keep it.

I tend to use their advanced replacement service; the new drive often
arrives within a few days.

--
iv Paul iv

[ Mail: ]
[ WWW: http://www.hopwood.org.uk/ ]

"Chris Nowak" wrote in message
...

"Paul Hopwood" wrote in message
...
"A" wrote:

Has anyone had any experience with returning drives to Maxtor? I posted
my
defunct hard drive to them on Friday 27th June with all the neccesary
info
(RMA etc). When i check the RMA Status on their web page it states
'Awaiting
Receipt of returned drive'.

I have mailed them to check to see if they are in fact still waiting
for
my
knackered drive, I thought there may be some delay in actually updating
the
status, but they haven't replied.

How long do these things take?

Standard return can take a while; generally a couple of weeks. I've
never bothered to check the status so I don't know how up to date they
keep it.

I tend to use their advanced replacement service; the new drive often
arrives within a few days.

--
iv Paul iv

[ Mail: ]
[ WWW: http://www.hopwood.org.uk/ ]

Me too. I used their advanced service with no problems at all. Drive took
3
days to arrive, sent my old drive off in the packaging of the replacement
drive. No probs.
Chris

--
Regards Chris Nowak


Just to let everybody know, I received my replacement drive yesterday (the
8th July) so i'm pleased with that, what made me even more happy is the fact
they upgraded my drive to the 200Gig version :-)

All in all then 7 working days - brilliant.

Jez

In message , A
writes
Just to let everybody know, I received my replacement drive yesterday
(the 8th July) so i'm pleased with that, what made me even more happy
is the fact they upgraded my drive to the 200Gig version :-)

All in all then 7 working days - brilliant.

IBM are even better - they keep the drive for 5 weeks - so must give it
more TLC - then when they return it you get no nasty surprises! send
them a 15gb and you get a 15gb back - that's real service!!!







--
njc AKA (Paypal & nochex e-mail)