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Beware! Lexmark Printers Function for One Year Only
I am posting this as information for those considering the purchase of a
Lexmark printer. Beware! I own an Lexmark x85 all-in-one printer purchased March 2003. Recently (July 2004), for no apparent reason, the printer control panel indicated that it was out of colour ink and the printer no longer printed colour. I replaced the cartridge with a genuine (and expensive) Lexmark cartridge and the situation did not improve. Just to be sure I replaced it again, but to no avail. I spoke to Lexmark support who tried to troubleshoot the issue, but in the end could only suggest that I either replace or repair the printer. They had the nerve to recommed that I replace it with another Lexmark! Never! Below you will see the reply I received from Lexmark customer service after I complained. I understand that there is a twelve month period, but the reply actually reads to say that they are careful not to suggest that the printer will even work after 12 months. Incredible! Lexmark printers should be advertised as disposable! Here is their reply: "Please accept my sincere regrets that your printer did not function as far past the warranty period as you may have expected. Lexmark guarantees the integrity of its printers and of our responsibility for the repair or replacement of defective parts for a period of 12-months from the original date of purchase. Following that time period, the printer is no longer insured against defects or guaranteed to have functionality. We do our best to refrain from stating or implying that the printer will function beyond that time period. If the printer is truly out of warranty, limited service options are available. Due to the availability of parts and supplies it is cheaper to replace a printer rather than have one fixed. For example, our X85 series printer cost $275 to repair. With the above in mind you may want to purchase another printer. If you have any more questions or concerns, please contact me at your convenience and I will be happy to assist you. (If I am not available,another representative will reply to you as soon as possible) To respond,please select Reply in your e-mail software, and be sure that the past e-mail is included in this reply." |
#2
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In article , Tom Daniel
writes I am posting this as information for those considering the purchase of a Lexmark printer. Beware! snip story about Lexmark problems Depending on which country you are in, I think the relevant legal term that you need to use in communication with them is "fit for purpose". Whilst Lexmark may well wish to absolve themselves of responsibility once the warranty has expired they do not have that right under the trading laws of most countries. In short, they continue to have a responsibility to you the consumer after the warranty has expired, up to a time determined by common expectation. The warranty is merely a legal pledge that Lexmark and/or their product liability insurers will bear all costs of repair, excluding damage from specified causes, within a certain period. It is not a statement that the printer will not, nor cannot be expected to, function or be economically repaired after the warranty period expires. Indeed, no insurer would cover Lexmark if their products did so, since this would effectively mean that the probability (and all product insurers work on probabilities) of a printer failing within the warranty period would be too high for them to accept. In particular, if you purchased the Lexmark after due consideration of alternatives and were led to believe by the sales person or Lexmark's literature that Lexmark had equal or better reliability compared to those you also considered and have, or can obtain, evidence that those alternatives would have continued to function or be economically repairable beyond the Lexmark warranty period then you may have a claim that the printer was not fit for purpose. Lexmark would then be forced to repair, replace or reimburse your costs under the laws of many, perhaps most, western countries. Again, depending on where you are, I suggest contacting a commercial legislation lawyer for advice - in many places a legal consultation is free or very low cost. Your local citizen's advice bureau may help you locate the correct person to deal with your case. I suspect that a letter from such a lawyer expressing the exact legal terminology covering the situation would result in an immediate replacement and compensation of your costs, since it is not worth Lexmark going to court over. To make it work though, you need to demonstrate to them that *you* are prepared to, and invoking the services of a qualified lawyer to act on your behalf is usually indication enough. Don't let these big corporations ride roughshod over you - they have a reputation (though in Lexmark's case not a particularly proud one) to protect and will generally settle rather than risk damaging it. -- Kennedy Yes, Socrates himself is particularly missed; A lovely little thinker, but a bugger when he's ****ed. Python Philosophers (replace 'nospam' with 'kennedym' when replying) |
#3
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Tom Daniel wrote:
I am posting this as information for those considering the purchase of a Lexmark printer. Beware! I never had a problem with my Lexmark Z55 during the two years I was using it. Okay, the color cartridge malfunctioned once in a while, but I had been refilling it, maybe 8 times, so it was to be expected. Lexmark Canada did in fact offer me the opportunity of purchasing an extended warranty for it before the first year was up. But as I foresaw discontinuing using it eventually when I purchased my Canon i850, I declined the offer. Give Lexmark some credit. The Canon i850 is a far better printer, but Canon (Canada) has not made me any kind of an extended warranty offer. I guess I'll be out of luck (and a few dollars) should something go wrong with it - it's been over a year now... -Taliesyn |
#4
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In article , Taliesyn
writes Lexmark Canada did in fact offer me the opportunity of purchasing an extended warranty for it before the first year was up. This is a significant piece of evidence which Tom should take to any lawyer he engages to contact Lexmark on his behalf. If they are prepared to offer extended warranties then that in itself contradicts the claim made in their letter to Tom that "We do our best to refrain from stating or implying that the printer will function beyond that time period." Put simply, they can choose which crime they are guilty of: 1. Extortion, in that they attempt to gain money from clients for an extended warranty service they are unable to provide or 2. Deception, in that they sell product which is clearly incapable of meeting the performance they imply Give Lexmark some credit. The Canon i850 is a far better printer, but Canon (Canada) has not made me any kind of an extended warranty offer. I guess I'll be out of luck (and a few dollars) should something go wrong with it - it's been over a year now... Give Canon some credit, they just don't expect that printer to go wrong just out of the warranty period and haven't tried to con you out of money for something you won't need! -- Kennedy Yes, Socrates himself is particularly missed; A lovely little thinker, but a bugger when he's ****ed. Python Philosophers (replace 'nospam' with 'kennedym' when replying) |
#5
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Get real. You're advising someone to sue over a $100 printer?? I've never
heard anything so absurd! "Kennedy McEwen" wrote in message ... In article , Taliesyn writes Lexmark Canada did in fact offer me the opportunity of purchasing an extended warranty for it before the first year was up. This is a significant piece of evidence which Tom should take to any lawyer he engages to contact Lexmark on his behalf. If they are prepared to offer extended warranties then that in itself contradicts the claim made in their letter to Tom that "We do our best to refrain from stating or implying that the printer will function beyond that time period." Put simply, they can choose which crime they are guilty of: 1. Extortion, in that they attempt to gain money from clients for an extended warranty service they are unable to provide or 2. Deception, in that they sell product which is clearly incapable of meeting the performance they imply Give Lexmark some credit. The Canon i850 is a far better printer, but Canon (Canada) has not made me any kind of an extended warranty offer. I guess I'll be out of luck (and a few dollars) should something go wrong with it - it's been over a year now... Give Canon some credit, they just don't expect that printer to go wrong just out of the warranty period and haven't tried to con you out of money for something you won't need! -- Kennedy Yes, Socrates himself is particularly missed; A lovely little thinker, but a bugger when he's ****ed. Python Philosophers (replace 'nospam' with 'kennedym' when replying) |
#6
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Get real! It happens to all brands of printers! I just tossed a $650 Epson
2200 after 1 year and 1 month,also an Epson 960 ($300) a week later purchased about the same time.Both were due to unclearable magenta clogs with genuine Epson ink! They told me too bad! The Lexmark X85 can be had for under $70.I have a Lexmark Optra 45 inkjet,still working after 6 yearrs! "Tom Daniel" wrote in message ... I am posting this as information for those considering the purchase of a Lexmark printer. Beware! I own an Lexmark x85 all-in-one printer purchased March 2003. Recently (July 2004), for no apparent reason, the printer control panel indicated that it was out of colour ink and the printer no longer printed colour. I replaced the cartridge with a genuine (and expensive) Lexmark cartridge and the situation did not improve. Just to be sure I replaced it again, but to no avail. I spoke to Lexmark support who tried to troubleshoot the issue, but in the end could only suggest that I either replace or repair the printer. They had the nerve to recommed that I replace it with another Lexmark! Never! Below you will see the reply I received from Lexmark customer service after I complained. I understand that there is a twelve month period, but the reply actually reads to say that they are careful not to suggest that the printer will even work after 12 months. Incredible! Lexmark printers should be advertised as disposable! Here is their reply: "Please accept my sincere regrets that your printer did not function as far past the warranty period as you may have expected. Lexmark guarantees the integrity of its printers and of our responsibility for the repair or replacement of defective parts for a period of 12-months from the original date of purchase. Following that time period, the printer is no longer insured against defects or guaranteed to have functionality. We do our best to refrain from stating or implying that the printer will function beyond that time period. If the printer is truly out of warranty, limited service options are available. Due to the availability of parts and supplies it is cheaper to replace a printer rather than have one fixed. For example, our X85 series printer cost $275 to repair. With the above in mind you may want to purchase another printer. If you have any more questions or concerns, please contact me at your convenience and I will be happy to assist you. (If I am not available,another representative will reply to you as soon as possible) To respond,please select Reply in your e-mail software, and be sure that the past e-mail is included in this reply." |
#7
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J. A. Mc. wrote:
On Fri, 16 Jul 2004 07:44:40 -0400, "Tom Daniel" found these unused words floating about: I am posting this as information for those considering the purchase of a Lexmark printer. Beware! I own an Lexmark x85 all-in-one printer purchased March 2003. Recently (July 2004), for no apparent reason, the printer control panel indicated that it was out of colour ink and the printer no longer printed colour. I replaced the cartridge with a genuine (and expensive) Lexmark cartridge and the situation did not improve. Just to be sure I replaced it again, but to no avail. I spoke to Lexmark support who tried to troubleshoot the issue, but in the end could only suggest that I either replace or repair the printer. They had the nerve to recommed that I replace it with another Lexmark! Never! Would I dare presume that you followed the software re-installation of cartrdige and performed (tried anyway) the calibration tests? Sorry, but IMNSHO, anyone considering purchasing a Lexmark should seek psychiatric help immediately. Lexmarks (and Dells seeing as they are no more than rebadged - or should that be rebodged? - Lexmarks). Lexmark do not know how to manufacture a printer - or write a driver - to save their lives. I gave up on Epson and am now very happy with my Canon (i9950/9900). |
#8
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On Fri, 16 Jul 2004 07:44:40 -0400, "Tom Daniel"
wrote: I am posting this as information for those considering the purchase of a Lexmark printer. Beware! Congratulations! You got a Lexmark printer to work for a *whole* year. -- Hecate veni, vidi, reliqui |
#9
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Hecate wrote:
On Fri, 16 Jul 2004 07:44:40 -0400, "Tom Daniel" wrote: I am posting this as information for those considering the purchase of a Lexmark printer. Beware! Congratulations! You got a Lexmark printer to work for a *whole* year. My Z55 was a rather ugly and primitive printer but it worked fine for two years until I just retired it. It's still sitting in my basement in fine condition. Its one redeeming feature was its ability to self align using what looked to be an infrared light source attached to the cartridge holder mechanism. A Canon typically prints a page of lines that we have to decipher deciding which sets look best. Well, the Lexmark would make its own analysis by printing lines and bars and then scanning them with this strange red light. I thought that was pretty impressive. Unfortunately, when it came to actually printing things, it wasn't that great. Text was generally fine but photos seemed to be washed out. I had to constantly over-compensate to get a decent photo. -Taliesyn |
#10
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Taliesyn wrote:
Hecate wrote: On Fri, 16 Jul 2004 07:44:40 -0400, "Tom Daniel" wrote: I am posting this as information for those considering the purchase of a Lexmark printer. Beware! Congratulations! You got a Lexmark printer to work for a *whole* year. My Z55 was a rather ugly and primitive printer but it worked fine for two years until I just retired it. It's still sitting in my basement in fine condition. Its one redeeming feature was its ability to self align using what looked to be an infrared light source attached to the cartridge holder mechanism. Interesting; I have a Z33 that I never could get to align properly (it used the common method of printing a test page which requires deciphering, like your Canon). I lived with it because I was just using it to dump emails for later reference. Finally quit using it because the cartridges had taken to needing daily unclogging with a short soak in warm water.... A Canon typically prints a page of lines that we have to decipher deciding which sets look best. Well, the Lexmark would make its own analysis by printing lines and bars and then scanning them with this strange red light. I thought that was pretty impressive. Unfortunately, when it came to actually printing things, it wasn't that great. Text was generally fine but photos seemed to be washed out. I had to constantly over-compensate to get a decent photo. Hmmm.... My Z33 would flood the paper with too much ink when I tried to print a photo.... Seems there must be some major differences between it and the later model...... |
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