ebuyer After Sales - time to respond/acknowledge RMA ?

On 2006-12-15, lordy wrote:
I know, I know. You get what you pays for etc. etc.

I ordered a Laptop HD and they sent the wrong item (Logitech USB Headphones ),
I RMAed it 2 days ago. They should have received it today.
During this time I've had no responses or communication of any kind.
Fair enough - I guess this comes with the territory of having the
cheapest prices across such a wide range of stock.

Just want an idea of what is the average time to engagement of ebuyer
after sales ? At this time of year?

Lordy

FWIW New HD arrived on 4th Jan. Ebuyer recieved RMA on 15th of Dec.
I just decided to not think about it too much.

Regarding their enotes system - I get the impression adding comments to
existing enotes does not kick start any help desk SLAs, I would create a
new enote each time there is something significant to say.

Now having "fun" moving corporate XP from one laptop HD to another (via ntfsclone )
I wanted to reinstall but it doesnt accept my exisiting company XP PRO keysa (pre SP1?) .
Lordy