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Negative exprience : Dabs Refund
I am trying to return a reconditined TV bought from the DABS website.
They are refusing to take it back on the grounds that it has been "opened & used" I am returning it because I am not happy with the picture quality and the being "reconditioned" the box was opened and the TV used anyway. They say "Unfortunately, because the part has been opened and installed/used we're unable to sell it again (without incurring losses). Selling on used goods as 'new' does not comply with the Distance Selling Regulation. Therefore please be advised that we cannot accept the part back for a full, or partial, refund or exchange." What should I do? |
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Negative exprience : Dabs Refund
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#3
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Negative exprience : Dabs Refund
Thanks Sue
On 1 Jun, 11:00, Palindrome wrote: If the picture quality is such as to make the thing unfit for purpose, then you can reject it under SOGA as being faulty. I can't claim that its unfit for purpose but it's a poor picture quality if I had seen how slow the TV response was in a shop I wouldn't have bought it "Reconditioned" should mean that the unit was brought fully up to "as new" state - including resetting the initial auto-tune and language selection sequence, if it has one. I assume that it has such a sequence and you have connected it to an aerial and tuned in channels and the set no longer goes to the initialisation sequence when powered up. No I receieved the TV in a state were a previous user had tuned in the channels and used it So, your only option is to reject it as faulty. Return it as such (at their expense). Argue with them that it is indeed faulty, no matter how they disagree - being prepared to take them to Court, should it come to that. Ideally get an independent expert to look at it first who will be prepared to testify that he considers it to be unfit for purpose. It would be tricky to claim the TV was unfit for purpose what is the definition of "faulty" or unfit for purpose (I think the picture quality is poor clearly Sony in 2005 didn't) and at 160 quid purchase price even "small claims" might prove too expensive a legal path to follow Am I stuck with a set that I don't want? Payman |
#4
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Negative exprience : Dabs Refund
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#5
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Negative exprience : Dabs Refund
Thanks again Sue
I did not realise that the DSR had a condition that you must not switch on the product. However DABS on their website do not say anything about this in the section on return conditions I quote from their website: If You Have Changed Your Mind If you have changed your mind and you are a private customer (not applicable to business customers), and the goods have not been in your possession for over 10 days, then you are entitled to return the goods to us for a full refund on condition that you take reasonable care of the goods until they are returned to us. In particular this means that you will: * not open shrink-wrapped or blister pack products or break any manufacturers seals. * not load software onto any PC or laptop. * return in good condition all packaging, manuals, cables etc * return the goods in a condition that would enable dabs.com Plc to resell them as new Please note that the cost of returning these items is the responsibility of the customer. Note: Return carriage costs paid by the customer. Any comments? Payman |
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Negative exprience : Dabs Refund
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#7
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Negative exprience : Dabs Refund
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#8
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Negative exprience : Dabs Refund
lordy wrote: On 2007-06-01, wrote: I am trying to return a reconditined TV bought from the DABS website. They are refusing to take it back on the grounds that it has been "opened & used" I am returning it because I am not happy with the picture quality and the being "reconditioned" the box was opened and the TV used anyway. They say [Usual Dabs blah blah albeit arguably justified in this instance] What should I do? eBay? Isn't that just dumping the problem onto someone else? Unless of course the TV is described on ebay exactly is it is, detailing the poor picture quality attached with a sample of the picture to show which (lack of) quality the buyer will get. |
#9
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Negative exprience : Dabs Refund
I was just thinking how wonderful life was, when johannes
opened his gob and said: Isn't that just dumping the problem onto someone else? The matter is quite subjective. The OP may be picky, as he is entitled to be. Somebody may be happy with the picture. The OP has not mentioned a specific fault, IIRC. -- Cheers, Guy ** Stress - the condition brought about by having to ** resist the temptation to beat the living daylights ** out of someone who richly deserves it. |
#10
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Negative exprience : Dabs Refund
Dr Teeth wrote: I was just thinking how wonderful life was, when johannes opened his gob and said: Isn't that just dumping the problem onto someone else? The matter is quite subjective. The OP may be picky, as he is entitled to be. Somebody may be happy with the picture. The OP has not mentioned a specific fault, IIRC. Obviously, without some detailed information on the picture quality or lack of it, a prospective buyer will be in the exact same situation as when OP bought the TV from dabs. |
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