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#11
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"Michael Rodgers" wrote in message ... "Dave" wrote in message ... Clearly this is too much for them. Clearly you failed to realise xmas is a busy time and clearly as it hasnt even been 4 weeks are a bit impatient, I'm impatient not wanting to wait 4 weeks for a replacement for an item which has been faulty since arrival? As a contrast, I've just had to experience Ebuyer's RMA proceedure. I requested an RMA from them on Monday, posted it on Tuesday and have today received an e-note informing me the product has been tested, found faulty, and a new one is on its way. This is Ebuyer - a much bigger, more busy company than Aria... Hmm you seem to be very unlucky having faulty stuff from more then one company, as far as ebuyer goes, i personally wouldnt order from them again as their e-notes system is the only way to communicate with them now, which IMO is not a good thing, also i accept that ebuyer have said its on its way, but technically if thats true you should get it tomorrow, which i would be willing to bet any amount of cash you wont. Saying its on its way, and it actually being on its way is two different things entirely. |
#12
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"jim." wrote in message ... "Michael Rodgers" wrote in message ... "Dave" wrote in message ... Clearly this is too much for them. Clearly you failed to realise xmas is a busy time and clearly as it hasnt even been 4 weeks are a bit impatient, I'm impatient not wanting to wait 4 weeks for a replacement for an item which has been faulty since arrival? Obviously perceptions differ on this one, some seem to expect goods to work on arrival or be replaced in a reasonable time. Others it would appear seem to think xmas or presumably wimbledon is an excelent reason for people to take months over fullfiling their duties as a supplier. I personaly see it as a learning exerience, one doesn't put one's bum in a bacon slicer twice. Oh I'm still awaiting replacement of the faulty DVD player ordered on the 1st of DEC if no-one had guessed, but frankly have now given up expecting anything reasonable as an outcome. I'd also suggest use of the killfile as previously advocated Micheal When i last spoke to you i did say be polite to whoever you speak to, if your attitude came across to staff the way it does to me in your posts, im not suprised any company isnt in a rush to help you. |
#13
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"Dave" wrote in message
... This is Ebuyer - a much bigger, more busy company than Aria... Hmm you seem to be very unlucky having faulty stuff from more then one company Very. I have been ordering computer components online for 6 years now, must have spent thousands and in all those times the only RMA with any supplier before now was Tekheads in 2002. Sent the motherboard on the Monday, received a new on the Thursday. |
#14
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"Dave" wrote in message
... "Mike" wrote in message . .. "Dave" wrote in message ... "Michael Rodgers" wrote in message ... Bloody hell m8. People cant afford to be without kit for a month!! He has waited more than long enough. He could quite easily order elsewhere and request a refund. More than a month to wait without a computer is considered unreasonable by anyones standards. I guess its just a matter of opinion, but im sorry to say many online retailers would take just as long or even longer dealing with a return, its frustrating but IMO if time spent without your PC is that important then the highstreet although more expensive is probably the best place for you to shop. I do not think there is any excuse for online traders to be more relaxed when it comes to CS and dealing with returns any more than High St traders. The trouble is that too many people allow them to get a way with it. Busy Christmas periods and cheap prices should be no excuse for offering a substandard service. Selling items and dealing with returns should play equal parts when trading of any kind. If a company cannot offer these two sides of their business with equal gusto (whatever their prices) then that company should not be worthy of anybody's custom and thus not be able to trade at all. The trouble is, too many people DO give these companies their custom and do NOT make a fuss when things go wrong. I have just had an experience with Amazon which I found to be excellent. I received an expensive peripheral from my wife for Christmas. On Christmas day I found it to be faulty so went through their online RMA procedure, as a recipient of this gift, asking for a replacement. I did not expect a reply until the 28th at the earliest. On Boxing day I got a reply stating that a replacement had been ordered and will be dispatched to my wife ASAP. I was reminded that I was to return the faulty item within 30 days of receipt of the new item, if my wife was not to be charged for two items. How I return the item was up to me and they promised to refund my postage costs. My wife received an email on 29th stating the item had been dispatched and she would receive it next day (30th). It arrived as promised and I returned said fault item. Three points to highlight. 1. Amazon was cheapest place for this item.(so no excuse for cheap prices = bad CS) 2. Amazon is a large company with a huge turnover. (no excuse for being understaffed) 3. This all happened over the holiday period. (need I say more) This sort of service is what ALL online companies should be aiming for. MC |
#15
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"MC" wrote in message ... "Dave" wrote in message ... "Mike" wrote in message . .. "Dave" wrote in message ... "Michael Rodgers" wrote in message ... Bloody hell m8. People cant afford to be without kit for a month!! He has waited more than long enough. He could quite easily order elsewhere and request a refund. More than a month to wait without a computer is considered unreasonable by anyones standards. I guess its just a matter of opinion, but im sorry to say many online retailers would take just as long or even longer dealing with a return, its frustrating but IMO if time spent without your PC is that important then the highstreet although more expensive is probably the best place for you to shop. I do not think there is any excuse for online traders to be more relaxed when it comes to CS and dealing with returns any more than High St traders. The trouble is that too many people allow them to get a way with it. I wasnt making an excuse, the reality of the situation is 4 weeks is nothing out of the normal for an online company to deal with a return. Busy Christmas periods and cheap prices should be no excuse for offering a substandard service. Selling items and dealing with returns should play equal parts when trading of any kind. If a company cannot offer these two I do agree that new sales and returns should be dealt with on an equal par, but its a bit of a catch 22 as im sure if you ordered an item say the 22-23rd december you would hope it would arrive in time for xmas day, the trouble is that if everything was dealt with equally that wouldnt happen, we would then come full circle, except instead of moaning about how long a return takes people would be moaning about how long a fresh order takes. sides of their business with equal gusto (whatever their prices) then that company should not be worthy of anybody's custom and thus not be able to trade at all. The trouble is, too many people DO give these companies their custom and do NOT make a fuss when things go wrong. I think you are being a bit unfair there, a return can take a while from some companies, but it does get dealt with, where as some others you are highly likely to never hear from again, you cant tie them with the same bit of string IMO. Aria may not be the fastest with regards to returns but atleast they do deal with them, atleast IME they do I have just had an experience with Amazon which I found to be excellent. I received an expensive peripheral from my wife for Christmas. On Christmas day I found it to be faulty so went through their online RMA procedure, as a recipient of this gift, asking for a replacement. I did not expect a reply until the 28th at the earliest. On Boxing day I got a reply stating that a replacement had been ordered and will be dispatched to my wife ASAP. I was Thats V.good IMO, and I myself wouldnt have expected a response for a few days, so i commend amazon, the trouble with all this though is its subjective, although you were happy, i can also guarantee amazon have also had unhappy customers in the past. reminded that I was to return the faulty item within 30 days of receipt of the new item, if my wife was not to be charged for two items. How I return Aria do the same, and its clear on their web site about how long a returns number is valid for. the item was up to me and they promised to refund my postage costs. My wife Again Aria do the same thing received an email on 29th stating the item had been dispatched and she would receive it next day (30th). It arrived as promised and I returned said fault item. That is very good trust me when i say not many companies would have matched that final level of service Three points to highlight. 1. Amazon was cheapest place for this item.(so no excuse for cheap prices = bad CS) Amazon often are cheap, ive ordered from them in the past with no problems, but ive always thought the design and layout of their website could be a bit better, however that is my only niggle with them 2. Amazon is a large company with a huge turnover. (no excuse for being understaffed) That in a way is an assumption, neither you or i know the amount of staff they have. 3. This all happened over the holiday period. (need I say more) And I agree that is very good, but the reality is that many companys take longer then they did. This sort of service is what ALL online companies should be aiming for. I agree, in an ideal world everything would run as smooth as your return did |
#16
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one doesn't put one's bum in a bacon slicer twice.
Great Advice. -- Eps |
#17
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"Michael Rodgers" wrote in message ... "Dave" wrote in message ... This is Ebuyer - a much bigger, more busy company than Aria... Hmm you seem to be very unlucky having faulty stuff from more then one company Very. I have been ordering computer components online for 6 years now, must have spent thousands and in all those times the only RMA with any supplier before now was Tekheads in 2002. Sent the motherboard on the Monday, received a new on the Thursday. Ive ordered from them also before and things didnt go smooth ( im glad they were ok for you though |
#18
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"BORG" wrote in message ... On Thu, 6 Jan 2005 19:52:03 -0000, "Michael Rodgers" wrote: As a contrast, I've just had to experience Ebuyer's RMA proceedure. I requested an RMA from them on Monday, posted it on Tuesday and have today received an e-note informing me the product has been tested, found faulty, and a new one is on its way. This is Ebuyer - a much bigger, more busy company than Aria... but with no phone contact, what happens if you buy a computer from them and it stops working how do you contact them ? Not everyone lives in a city with cyber cafes or alternative computers. Exactly, ive made this point before, indeed if you dont have a computer at all and you order one and have problems with it being delivered, how do you contact them????? What about if you get all components and say the Hard drive is faulty?? Again no running computer, so no being able to contact them, very stupid system they have IMO. I wouldnt buy from them again, although my last order (about this time last year) did arrive ok, they had a phone system available back then, they aint now, and IMO being able to make contact with a company or even a single person representing the company to me is one of the important things to consider when ordering online. |
#19
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Michael Rodgers wrote:
It's been almost a month now since I sent back my Shuttle. snip It took 8 weeks for Medion to replace a PDA car adaptor/charger for me!!!! Martyn |
#20
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On 6 Jan 2005 20:18:01 GMT, Lordy wrote:
"Mike" wrote in : I would have returned for refund and ordered elsewhere. You'd have a working shuttle now. Replacements seem too difficult for most vendors As a rule I never do replacements when a refund as available. Its likely replacement comes from the same stock as to original. Its likely better offers are available by the time the replacement is issued. Any deadlines would be completely fubared by this time. Take the money and start again! I'm waiting for an RMA on a monitor with a few stuck pixels. In the meantime I've noticed that Digimate have changed their default response time to 14ms (from 16) Not sure why though... Wow thats good, espesh when Aria seem to be taking 4 weeks to respond ;-) -- Gamma gamma gamma chameleon You come and glow, you come and glow. Kick out the cats before you reply |
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