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OT : City Link



 
 
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  #1  
Old November 4th 03, 03:28 PM
Rachel
external usenet poster
 
Posts: n/a
Default OT : City Link

Hi all,

You've probably heard this before, but I was wondering if anyone can share
any similar experiences with me..

The situation is, I was sent a parcel via City Link (not my choice of
courier, but there you go..) Tuesday 30th October, by Next Day Delivery, so
it should have arrived Wednesday 31st October.

Today (Tuesday 4th November) I contact them to see where it is, and they say
it's been signed for on the 31st. That definately didn't happen. (also it's
a big package so I'd know about it!)

They say contact the sender of the item, which I just have done, and am
waiting for a reply.

There is really no way the sender scammed me, as he gave me the tracking
number for the package, and is a very known and respected trader (2000+
ratings on ebay, has his own business).

Will City Link argue to the death that it's been signed for by someone from
my house? Or, do you think this will be easily sorted out?

Thank goodness I didn't order this item later on, it's for a birthday
present on 20th December...

Thanks for any thoughts.

Rachel


  #2  
Old November 4th 03, 03:52 PM
Snowdon Computers
external usenet poster
 
Posts: n/a
Default

"Rachel" wrote in message
...
Hi all,

You've probably heard this before, but I was wondering if anyone can share
any similar experiences with me..

The situation is, I was sent a parcel via City Link (not my choice of
courier, but there you go..) Tuesday 30th October, by Next Day Delivery,

so
it should have arrived Wednesday 31st October.

Today (Tuesday 4th November) I contact them to see where it is, and they

say
it's been signed for on the 31st. That definately didn't happen. (also

it's
a big package so I'd know about it!)

They say contact the sender of the item, which I just have done, and am
waiting for a reply.

There is really no way the sender scammed me, as he gave me the tracking
number for the package, and is a very known and respected trader (2000+
ratings on ebay, has his own business).

Will City Link argue to the death that it's been signed for by someone

from
my house? Or, do you think this will be easily sorted out?

Thank goodness I didn't order this item later on, it's for a birthday
present on 20th December...



Track it here and get a POD - this is what the depot sees - if there is not
yet a scan of the signature there should at least be the surname of the
person who signed for it.

http://www.city-link.co.uk/track_par...ack_parcel.php


--

Best Regards
Niel Humphreys
Snowdon Computers Ltd


  #3  
Old November 4th 03, 04:00 PM
Rachel
external usenet poster
 
Posts: n/a
Default


"Snowdon Computers" wrote in message
...
"Rachel" wrote in message
...
Hi all,

You've probably heard this before, but I was wondering if anyone can

share
any similar experiences with me..

The situation is, I was sent a parcel via City Link (not my choice of
courier, but there you go..) Tuesday 30th October, by Next Day Delivery,

so
it should have arrived Wednesday 31st October.

Today (Tuesday 4th November) I contact them to see where it is, and they

say
it's been signed for on the 31st. That definately didn't happen. (also

it's
a big package so I'd know about it!)

They say contact the sender of the item, which I just have done, and am
waiting for a reply.

There is really no way the sender scammed me, as he gave me the tracking
number for the package, and is a very known and respected trader (2000+
ratings on ebay, has his own business).

Will City Link argue to the death that it's been signed for by someone

from
my house? Or, do you think this will be easily sorted out?

Thank goodness I didn't order this item later on, it's for a birthday
present on 20th December...



Track it here and get a POD - this is what the depot sees - if there is

not
yet a scan of the signature there should at least be the surname of the
person who signed for it.

http://www.city-link.co.uk/track_par...ack_parcel.php


Hi Niel,

Sorry, I forgot to mention I have tracked it, and apparently there is a
signature (no scan, just text) , with my surname on. Also a time which it
was delivered.

as I said, I didn't sign for it, and it definately hasn't been delivered
here.

I haven't had any cards through the letterbox or anything.

Thanks
Rachel



--

Best Regards
Niel Humphreys
Snowdon Computers Ltd




  #4  
Old November 4th 03, 04:08 PM
Snowdon Computers
external usenet poster
 
Posts: n/a
Default

"Rachel" wrote in message
news

"Snowdon Computers" wrote in

message
...
"Rachel" wrote in message
...
Hi all,

You've probably heard this before, but I was wondering if anyone can

share
any similar experiences with me..

The situation is, I was sent a parcel via City Link (not my choice of
courier, but there you go..) Tuesday 30th October, by Next Day

Delivery,
so
it should have arrived Wednesday 31st October.

Today (Tuesday 4th November) I contact them to see where it is, and

they
say
it's been signed for on the 31st. That definately didn't happen. (also

it's
a big package so I'd know about it!)

They say contact the sender of the item, which I just have done, and

am
waiting for a reply.

There is really no way the sender scammed me, as he gave me the

tracking
number for the package, and is a very known and respected trader

(2000+
ratings on ebay, has his own business).

Will City Link argue to the death that it's been signed for by someone

from
my house? Or, do you think this will be easily sorted out?

Thank goodness I didn't order this item later on, it's for a birthday
present on 20th December...



Track it here and get a POD - this is what the depot sees - if there is

not
yet a scan of the signature there should at least be the surname of the
person who signed for it.

http://www.city-link.co.uk/track_par...ack_parcel.php


Hi Niel,

Sorry, I forgot to mention I have tracked it, and apparently there is a
signature (no scan, just text) , with my surname on. Also a time which it
was delivered.

as I said, I didn't sign for it, and it definately hasn't been delivered
here.

I haven't had any cards through the letterbox or anything.

Thanks
Rachel



That doesn't look good - is it 'your' depot you spoke to or the sending one.
I had an instance recently where a depot was using agency drivers and he was
signing for boxes and nicking them. One of a 4 box consignment of mine went
missing and the depot only put 2 & 2 together because he's been signing for
whole consignments in addition to hoiking part lots.

--

Best Regards
Niel Humphreys
Snowdon Computers Ltd


  #5  
Old November 4th 03, 04:30 PM
Rachel
external usenet poster
 
Posts: n/a
Default


"Snowdon Computers" wrote in message
...
"Rachel" wrote in message
news

"Snowdon Computers" wrote in

message
...
"Rachel" wrote in message
...
Hi all,

You've probably heard this before, but I was wondering if anyone can

share
any similar experiences with me..

The situation is, I was sent a parcel via City Link (not my choice

of
courier, but there you go..) Tuesday 30th October, by Next Day

Delivery,
so
it should have arrived Wednesday 31st October.

Today (Tuesday 4th November) I contact them to see where it is, and

they
say
it's been signed for on the 31st. That definately didn't happen.

(also
it's
a big package so I'd know about it!)

They say contact the sender of the item, which I just have done, and

am
waiting for a reply.

There is really no way the sender scammed me, as he gave me the

tracking
number for the package, and is a very known and respected trader

(2000+
ratings on ebay, has his own business).

Will City Link argue to the death that it's been signed for by

someone
from
my house? Or, do you think this will be easily sorted out?

Thank goodness I didn't order this item later on, it's for a

birthday
present on 20th December...


Track it here and get a POD - this is what the depot sees - if there

is
not
yet a scan of the signature there should at least be the surname of

the
person who signed for it.

http://www.city-link.co.uk/track_par...ack_parcel.php


Hi Niel,

Sorry, I forgot to mention I have tracked it, and apparently there is a
signature (no scan, just text) , with my surname on. Also a time which

it
was delivered.

as I said, I didn't sign for it, and it definately hasn't been delivered
here.

I haven't had any cards through the letterbox or anything.

Thanks
Rachel



That doesn't look good - is it 'your' depot you spoke to or the sending

one.
I had an instance recently where a depot was using agency drivers and he

was
signing for boxes and nicking them. One of a 4 box consignment of mine

went
missing and the depot only put 2 & 2 together because he's been signing

for
whole consignments in addition to hoiking part lots.


It was my depot (which is about 25 miles away, gah!)


Hopefully the seller can request a signature or something like that for
proof.


--

Best Regards
Niel Humphreys
Snowdon Computers Ltd




  #6  
Old November 4th 03, 04:32 PM
Snowdon Computers
external usenet poster
 
Posts: n/a
Default

"Rachel" wrote in message
...

"Snowdon Computers" wrote in

message
...
"Rachel" wrote in message
news

"Snowdon Computers" wrote in

message
...
"Rachel" wrote in message
...
Hi all,

You've probably heard this before, but I was wondering if anyone

can
share
any similar experiences with me..

The situation is, I was sent a parcel via City Link (not my choice

of
courier, but there you go..) Tuesday 30th October, by Next Day

Delivery,
so
it should have arrived Wednesday 31st October.

Today (Tuesday 4th November) I contact them to see where it is,

and
they
say
it's been signed for on the 31st. That definately didn't happen.

(also
it's
a big package so I'd know about it!)

They say contact the sender of the item, which I just have done,

and
am
waiting for a reply.

There is really no way the sender scammed me, as he gave me the

tracking
number for the package, and is a very known and respected trader

(2000+
ratings on ebay, has his own business).

Will City Link argue to the death that it's been signed for by

someone
from
my house? Or, do you think this will be easily sorted out?

Thank goodness I didn't order this item later on, it's for a

birthday
present on 20th December...


Track it here and get a POD - this is what the depot sees - if there

is
not
yet a scan of the signature there should at least be the surname of

the
person who signed for it.

http://www.city-link.co.uk/track_par...ack_parcel.php

Hi Niel,

Sorry, I forgot to mention I have tracked it, and apparently there is

a
signature (no scan, just text) , with my surname on. Also a time

which
it
was delivered.

as I said, I didn't sign for it, and it definately hasn't been

delivered
here.

I haven't had any cards through the letterbox or anything.

Thanks
Rachel



That doesn't look good - is it 'your' depot you spoke to or the sending

one.
I had an instance recently where a depot was using agency drivers and he

was
signing for boxes and nicking them. One of a 4 box consignment of mine

went
missing and the depot only put 2 & 2 together because he's been signing

for
whole consignments in addition to hoiking part lots.


It was my depot (which is about 25 miles away, gah!)



I'd pop around and see what they have to say in person.
--

Best Regards
Niel Humphreys
Snowdon Computers Ltd


  #7  
Old November 4th 03, 06:06 PM
Ant C
external usenet poster
 
Posts: n/a
Default


"Rachel" wrote in message
...

"Snowdon Computers" wrote in

message
...
"Rachel" wrote in message
news

"Snowdon Computers" wrote in

message
...
"Rachel" wrote in message
...
Hi all,

You've probably heard this before, but I was wondering if anyone

can
share
any similar experiences with me..

The situation is, I was sent a parcel via City Link (not my choice

of
courier, but there you go..) Tuesday 30th October, by Next Day

Delivery,
so
it should have arrived Wednesday 31st October.

Today (Tuesday 4th November) I contact them to see where it is,

and
they
say
it's been signed for on the 31st. That definately didn't happen.

(also
it's
a big package so I'd know about it!)

They say contact the sender of the item, which I just have done,

and
am
waiting for a reply.

There is really no way the sender scammed me, as he gave me the

tracking
number for the package, and is a very known and respected trader

(2000+
ratings on ebay, has his own business).

Will City Link argue to the death that it's been signed for by

someone
from
my house? Or, do you think this will be easily sorted out?

Thank goodness I didn't order this item later on, it's for a

birthday
present on 20th December...


Track it here and get a POD - this is what the depot sees - if there

is
not
yet a scan of the signature there should at least be the surname of

the
person who signed for it.

http://www.city-link.co.uk/track_par...ack_parcel.php

Hi Niel,

Sorry, I forgot to mention I have tracked it, and apparently there is

a
signature (no scan, just text) , with my surname on. Also a time

which
it
was delivered.

as I said, I didn't sign for it, and it definately hasn't been

delivered
here.

I haven't had any cards through the letterbox or anything.

Thanks
Rachel



That doesn't look good - is it 'your' depot you spoke to or the sending

one.
I had an instance recently where a depot was using agency drivers and he

was
signing for boxes and nicking them. One of a 4 box consignment of mine

went
missing and the depot only put 2 & 2 together because he's been signing

for
whole consignments in addition to hoiking part lots.


It was my depot (which is about 25 miles away, gah!)


Hopefully the seller can request a signature or something like that for
proof.


--

Best Regards
Niel Humphreys
Snowdon Computers Ltd



I would phone up citylink and ask to speak to someone in charge at both
yours and the other depot.
It sounds as though the driver has stole it. If you speak to the manager
you should find he/she
will be quite helpful.
They are going to want to know if a driver is stealing.


  #8  
Old November 4th 03, 07:24 PM
Colin Wilson
external usenet poster
 
Posts: n/a
Default

I'd pop around and see what they have to say in person.

I`d be tempted to go to their office, and after you`ve spoken to the
manager on site and heard their bullsh!t excuses, ask him to bear with
you while you call the police.

Then do it !

--
Please add "[newsgroup]" in the subject of any personal replies via email
* old email address "btiruseless" abandoned due to worm-generated spam *
--- My new email address has "ngspamtrap" & @btinternet.com in it ;-) ---
  #9  
Old November 4th 03, 08:29 PM
Paul Hopwood
external usenet poster
 
Posts: n/a
Default

"Rachel" wrote:

You've probably heard this before, but I was wondering if anyone can share
any similar experiences with me..


All too often unfortunately.

The situation is, I was sent a parcel via City Link (not my choice of
courier, but there you go..) Tuesday 30th October, by Next Day Delivery, so
it should have arrived Wednesday 31st October.


Today (Tuesday 4th November) I contact them to see where it is, and they say
it's been signed for on the 31st. That definately didn't happen. (also it's
a big package so I'd know about it!)


That's not very typical... you managed to contact them! An
impossibility at my local depot!

They say contact the sender of the item, which I just have done, and am
waiting for a reply.


There is really no way the sender scammed me, as he gave me the tracking
number for the package, and is a very known and respected trader (2000+
ratings on ebay, has his own business).


It's almost certain that the parcel has been lost, stolen, or simply
delivered somewhere else. Ask to escalate the issue to the manager,
who should be more helpful. You may have to resort to visiting the
depot in person and if you don't get any joy you might want to
suggest, on the basis the goods are stolen and your signature has been
forged, that the Police are called.

Will City Link argue to the death that it's been signed for by someone from
my house? Or, do you think this will be easily sorted out?


Almost certainly, if my local depot is anything to go by. If you
stand your ground and eventually they'll get off their lazy arse and
actually have a go at finding it or concede it's gone missing in their
care.


--
iv Paul iv


[ Mail: ]
[ WWW:
http://www.hopwood.org.uk/ ]
 




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