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incorrect deliveries
I am in this situation with ebuyer
ordered a CDRW, they sent me a switch, Ebuyer told me to ship back at my expense, which they will refund, but from other peoples' experince they either issue a refund 4-5 months down the line or dont bother at all. I told them to come and collect and issue a refund. I am also in the middle of writing a letter to my CC company (HSBC) Can anyone else give me tips on what to do? Which part of the law can I quote? cheers "doobrie" wrote in message . .. is there a law regarding this - i seem to rememer something along the lines of once youve informed them their goods are awaiting collection in writing they have a time period to collect ... is this 90 days or am i wrong? we are a business and not trying to make from it but just to get things more efficient ... a letter to them via recorded delivery stating this law may help in getting these things resolved??? anyone? Invoice for storage, with a setting up fee of £150. Deduct the amount from your next payment. Things will improve overnight. multiple firms, would just create another major beurocratic nightmare .... if the law is already in place i can just send a letter recorded delivery and thats it, if they dont collect we keep the goods and they have no recourse - solved after a specific time period in which they have every opportunity to collect maybe trading standards are the folk to ask? |
#2
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"Aosmosis" No SPAM Please wrote in message .. . I am in this situation with ebuyer ordered a CDRW, they sent me a switch, Ebuyer told me to ship back at my expense, which they will refund, but from other peoples' experince they either issue a refund 4-5 months down the line or dont bother at all. I told them to come and collect and issue a refund. I am also in the middle of writing a letter to my CC company (HSBC) Can anyone else give me tips on what to do? Which part of the law can I quote? cheers "doobrie" wrote in message . .. is there a law regarding this - i seem to rememer something along the lines of once youve informed them their goods are awaiting collection in writing they have a time period to collect ... is this 90 days or am i wrong? we are a business and not trying to make from it but just to get things more efficient ... a letter to them via recorded delivery stating this law may help in getting these things resolved??? anyone? Invoice for storage, with a setting up fee of £150. Deduct the amount from your next payment. Things will improve overnight. multiple firms, would just create another major beurocratic nightmare .... if the law is already in place i can just send a letter recorded delivery and thats it, if they dont collect we keep the goods and they have no recourse - solved after a specific time period in which they have every opportunity to collect maybe trading standards are the folk to ask? Im not 100% sure, or the terms, but i know unsolicited goods, once told to colelct and dont, after x time are classed as gifts. This isnt unsolicited but you shouldnt have to pay for there errors. |
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