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Customer Service
Have previously related my recent experiences with bad repair service.
Here's another chapter. Yesterday (10/17) I received two emails from Gateway, one telling me they had received my laptop--this actually occurred on 10/6-- and another telling me they had shipped it back--I had received it 10/14. Have yet to pack it up and send it back for another try. In the interim I bought a refurbished Toshiba from Costco. |
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Customer Service
Joan F (MI)wrote:
Have previously related my recent experiences with bad repair service. Here's another chapter. Yesterday (10/17) I received two emails from Gateway, one telling me they had received my laptop--this actually occurred on 10/6-- and another telling me they had shipped it back--I had received it 10/14. Have yet to pack it up and send it back for another try. In the interim I bought a refurbished Toshiba from Costco. Yeah, another Gateway story. I wonder if there is 1 satasfied Gateway customer out there. I know a lot of people that have bought them. But no one who bought them twice. I'm hearing that more and more about Dell as well. |
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Customer Service
Joan F (MI)wrote:
Have previously related my recent experiences with bad repair service. Here's another chapter. Yesterday (10/17) I received two emails from Gateway, one telling me they had received my laptop--this actually occurred on 10/6-- and another telling me they had shipped it back--I had received it 10/14. Have yet to pack it up and send it back for another try. In the interim I bought a refurbished Toshiba from Costco. Yeah, another Gateway story. I wonder if there is 1 satasfied Gateway customer out there. I know a lot of people that have bought them. But no one who bought them twice. I'm hearing that more and more about Dell as well. I will never purchase a dell, nor recommend again while I can breathe. I Had several Dell problem this week most exciting was hard drive dies 5 days beyond one year anniversary. I ended up installing a 80 gig from frys electronics $20 after two rebates, and I installed win2k that was not being used, from clients large size doorstop - because Dell wanted $100 plus for misplaced recovery disks... Yes, inexpensive dimension 2400, but still $100 plus shipping for recovery disks, yea right... Was not able to activate sound card, so a $14 Korean replacement has that situation resolved. Apparently you need the Dell disks for drivers that are modified for Dell... To make it work. Every Gateway I have touched has worked well, totally different from Dells could care less policy. Gateway's support not verbally better but looking up the original computer shipping configuration is worth its weight in gold... Very different styles of on-line support, Dell can keep their stuff, and place it on shelves where the sun will never shine. My 5 cent opinion. JR the postman |
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Customer Service
Postman delivers wrote: Joan F (MI)wrote: Have previously related my recent experiences with bad repair service. Here's another chapter. Yesterday (10/17) I received two emails from Gateway, one telling me they had received my laptop--this actually occurred on 10/6-- and another telling me they had shipped it back--I had received it 10/14. Have yet to pack it up and send it back for another try. In the interim I bought a refurbished Toshiba from Costco. Yeah, another Gateway story. I wonder if there is 1 satasfied Gateway customer out there. I know a lot of people that have bought them. But no one who bought them twice. I'm hearing that more and more about Dell as well. I will never purchase a dell, nor recommend again while I can breathe. I Had several Dell problem this week most exciting was hard drive dies 5 days beyond one year anniversary. I ended up installing a 80 gig from frys electronics $20 after two rebates, and I installed win2k that was not being used, from clients large size doorstop - because Dell wanted $100 plus for misplaced recovery disks... Yes, inexpensive dimension 2400, but still $100 plus shipping for recovery disks, yea right... Was not able to activate sound card, so a $14 Korean replacement has that situation resolved. Apparently you need the Dell disks for drivers that are modified for Dell... To make it work. Every Gateway I have touched has worked well, totally different from Dells could care less policy. Gateway's support not verbally better but looking up the original computer shipping configuration is worth its weight in gold... Very different styles of on-line support, Dell can keep their stuff, and place it on shelves where the sun will never shine. My 5 cent opinion. JR the postman JR, Yes, we always assume the grass is always greener on the other side. While Gateway support has slipped in recent years, their hardware hasn't. I have a GW desktop and two GW laptops in my home office that are 1-3 years old. None have ever required a call to tech support. They continue to work great. Plus, my original GW desktop, a P5-90, is now in it's 10th year, and it's still running (ala Win95a). Plus, I have several 5-6 year old GW corporate desktops (E-3200 and E-3400) that I bought thru ebay, and I've had no problems upgrading the hardware. That says something about quality. Scott |
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Customer Service
On Wed, 26 Oct 2005 00:25:22 -0400, Ed wrote:
The article states that there were 12,000 complaints filed last year against Canon for refusing to honor their rebates. I typed a wrong number while trying to transfer what I was reading to my fingers for typing. The 12,000 was associated with something else. There were 6,700 complaints filed last year against Canon for refusing to honor their rebates, not 12,000. |
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