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#1
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OT : City Link
Hi all,
You've probably heard this before, but I was wondering if anyone can share any similar experiences with me.. The situation is, I was sent a parcel via City Link (not my choice of courier, but there you go..) Tuesday 30th October, by Next Day Delivery, so it should have arrived Wednesday 31st October. Today (Tuesday 4th November) I contact them to see where it is, and they say it's been signed for on the 31st. That definately didn't happen. (also it's a big package so I'd know about it!) They say contact the sender of the item, which I just have done, and am waiting for a reply. There is really no way the sender scammed me, as he gave me the tracking number for the package, and is a very known and respected trader (2000+ ratings on ebay, has his own business). Will City Link argue to the death that it's been signed for by someone from my house? Or, do you think this will be easily sorted out? Thank goodness I didn't order this item later on, it's for a birthday present on 20th December... Thanks for any thoughts. Rachel |
#2
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"Rachel" wrote in message
... Hi all, You've probably heard this before, but I was wondering if anyone can share any similar experiences with me.. The situation is, I was sent a parcel via City Link (not my choice of courier, but there you go..) Tuesday 30th October, by Next Day Delivery, so it should have arrived Wednesday 31st October. Today (Tuesday 4th November) I contact them to see where it is, and they say it's been signed for on the 31st. That definately didn't happen. (also it's a big package so I'd know about it!) They say contact the sender of the item, which I just have done, and am waiting for a reply. There is really no way the sender scammed me, as he gave me the tracking number for the package, and is a very known and respected trader (2000+ ratings on ebay, has his own business). Will City Link argue to the death that it's been signed for by someone from my house? Or, do you think this will be easily sorted out? Thank goodness I didn't order this item later on, it's for a birthday present on 20th December... Track it here and get a POD - this is what the depot sees - if there is not yet a scan of the signature there should at least be the surname of the person who signed for it. http://www.city-link.co.uk/track_par...ack_parcel.php -- Best Regards Niel Humphreys Snowdon Computers Ltd |
#3
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"Snowdon Computers" wrote in message ... "Rachel" wrote in message ... Hi all, You've probably heard this before, but I was wondering if anyone can share any similar experiences with me.. The situation is, I was sent a parcel via City Link (not my choice of courier, but there you go..) Tuesday 30th October, by Next Day Delivery, so it should have arrived Wednesday 31st October. Today (Tuesday 4th November) I contact them to see where it is, and they say it's been signed for on the 31st. That definately didn't happen. (also it's a big package so I'd know about it!) They say contact the sender of the item, which I just have done, and am waiting for a reply. There is really no way the sender scammed me, as he gave me the tracking number for the package, and is a very known and respected trader (2000+ ratings on ebay, has his own business). Will City Link argue to the death that it's been signed for by someone from my house? Or, do you think this will be easily sorted out? Thank goodness I didn't order this item later on, it's for a birthday present on 20th December... Track it here and get a POD - this is what the depot sees - if there is not yet a scan of the signature there should at least be the surname of the person who signed for it. http://www.city-link.co.uk/track_par...ack_parcel.php Hi Niel, Sorry, I forgot to mention I have tracked it, and apparently there is a signature (no scan, just text) , with my surname on. Also a time which it was delivered. as I said, I didn't sign for it, and it definately hasn't been delivered here. I haven't had any cards through the letterbox or anything. Thanks Rachel -- Best Regards Niel Humphreys Snowdon Computers Ltd |
#4
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"Rachel" wrote in message
news "Snowdon Computers" wrote in message ... "Rachel" wrote in message ... Hi all, You've probably heard this before, but I was wondering if anyone can share any similar experiences with me.. The situation is, I was sent a parcel via City Link (not my choice of courier, but there you go..) Tuesday 30th October, by Next Day Delivery, so it should have arrived Wednesday 31st October. Today (Tuesday 4th November) I contact them to see where it is, and they say it's been signed for on the 31st. That definately didn't happen. (also it's a big package so I'd know about it!) They say contact the sender of the item, which I just have done, and am waiting for a reply. There is really no way the sender scammed me, as he gave me the tracking number for the package, and is a very known and respected trader (2000+ ratings on ebay, has his own business). Will City Link argue to the death that it's been signed for by someone from my house? Or, do you think this will be easily sorted out? Thank goodness I didn't order this item later on, it's for a birthday present on 20th December... Track it here and get a POD - this is what the depot sees - if there is not yet a scan of the signature there should at least be the surname of the person who signed for it. http://www.city-link.co.uk/track_par...ack_parcel.php Hi Niel, Sorry, I forgot to mention I have tracked it, and apparently there is a signature (no scan, just text) , with my surname on. Also a time which it was delivered. as I said, I didn't sign for it, and it definately hasn't been delivered here. I haven't had any cards through the letterbox or anything. Thanks Rachel That doesn't look good - is it 'your' depot you spoke to or the sending one. I had an instance recently where a depot was using agency drivers and he was signing for boxes and nicking them. One of a 4 box consignment of mine went missing and the depot only put 2 & 2 together because he's been signing for whole consignments in addition to hoiking part lots. -- Best Regards Niel Humphreys Snowdon Computers Ltd |
#5
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"Snowdon Computers" wrote in message ... "Rachel" wrote in message news "Snowdon Computers" wrote in message ... "Rachel" wrote in message ... Hi all, You've probably heard this before, but I was wondering if anyone can share any similar experiences with me.. The situation is, I was sent a parcel via City Link (not my choice of courier, but there you go..) Tuesday 30th October, by Next Day Delivery, so it should have arrived Wednesday 31st October. Today (Tuesday 4th November) I contact them to see where it is, and they say it's been signed for on the 31st. That definately didn't happen. (also it's a big package so I'd know about it!) They say contact the sender of the item, which I just have done, and am waiting for a reply. There is really no way the sender scammed me, as he gave me the tracking number for the package, and is a very known and respected trader (2000+ ratings on ebay, has his own business). Will City Link argue to the death that it's been signed for by someone from my house? Or, do you think this will be easily sorted out? Thank goodness I didn't order this item later on, it's for a birthday present on 20th December... Track it here and get a POD - this is what the depot sees - if there is not yet a scan of the signature there should at least be the surname of the person who signed for it. http://www.city-link.co.uk/track_par...ack_parcel.php Hi Niel, Sorry, I forgot to mention I have tracked it, and apparently there is a signature (no scan, just text) , with my surname on. Also a time which it was delivered. as I said, I didn't sign for it, and it definately hasn't been delivered here. I haven't had any cards through the letterbox or anything. Thanks Rachel That doesn't look good - is it 'your' depot you spoke to or the sending one. I had an instance recently where a depot was using agency drivers and he was signing for boxes and nicking them. One of a 4 box consignment of mine went missing and the depot only put 2 & 2 together because he's been signing for whole consignments in addition to hoiking part lots. It was my depot (which is about 25 miles away, gah!) Hopefully the seller can request a signature or something like that for proof. -- Best Regards Niel Humphreys Snowdon Computers Ltd |
#6
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"Rachel" wrote in message
... "Snowdon Computers" wrote in message ... "Rachel" wrote in message news "Snowdon Computers" wrote in message ... "Rachel" wrote in message ... Hi all, You've probably heard this before, but I was wondering if anyone can share any similar experiences with me.. The situation is, I was sent a parcel via City Link (not my choice of courier, but there you go..) Tuesday 30th October, by Next Day Delivery, so it should have arrived Wednesday 31st October. Today (Tuesday 4th November) I contact them to see where it is, and they say it's been signed for on the 31st. That definately didn't happen. (also it's a big package so I'd know about it!) They say contact the sender of the item, which I just have done, and am waiting for a reply. There is really no way the sender scammed me, as he gave me the tracking number for the package, and is a very known and respected trader (2000+ ratings on ebay, has his own business). Will City Link argue to the death that it's been signed for by someone from my house? Or, do you think this will be easily sorted out? Thank goodness I didn't order this item later on, it's for a birthday present on 20th December... Track it here and get a POD - this is what the depot sees - if there is not yet a scan of the signature there should at least be the surname of the person who signed for it. http://www.city-link.co.uk/track_par...ack_parcel.php Hi Niel, Sorry, I forgot to mention I have tracked it, and apparently there is a signature (no scan, just text) , with my surname on. Also a time which it was delivered. as I said, I didn't sign for it, and it definately hasn't been delivered here. I haven't had any cards through the letterbox or anything. Thanks Rachel That doesn't look good - is it 'your' depot you spoke to or the sending one. I had an instance recently where a depot was using agency drivers and he was signing for boxes and nicking them. One of a 4 box consignment of mine went missing and the depot only put 2 & 2 together because he's been signing for whole consignments in addition to hoiking part lots. It was my depot (which is about 25 miles away, gah!) I'd pop around and see what they have to say in person. -- Best Regards Niel Humphreys Snowdon Computers Ltd |
#7
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"Rachel" wrote in message ... "Snowdon Computers" wrote in message ... "Rachel" wrote in message news "Snowdon Computers" wrote in message ... "Rachel" wrote in message ... Hi all, You've probably heard this before, but I was wondering if anyone can share any similar experiences with me.. The situation is, I was sent a parcel via City Link (not my choice of courier, but there you go..) Tuesday 30th October, by Next Day Delivery, so it should have arrived Wednesday 31st October. Today (Tuesday 4th November) I contact them to see where it is, and they say it's been signed for on the 31st. That definately didn't happen. (also it's a big package so I'd know about it!) They say contact the sender of the item, which I just have done, and am waiting for a reply. There is really no way the sender scammed me, as he gave me the tracking number for the package, and is a very known and respected trader (2000+ ratings on ebay, has his own business). Will City Link argue to the death that it's been signed for by someone from my house? Or, do you think this will be easily sorted out? Thank goodness I didn't order this item later on, it's for a birthday present on 20th December... Track it here and get a POD - this is what the depot sees - if there is not yet a scan of the signature there should at least be the surname of the person who signed for it. http://www.city-link.co.uk/track_par...ack_parcel.php Hi Niel, Sorry, I forgot to mention I have tracked it, and apparently there is a signature (no scan, just text) , with my surname on. Also a time which it was delivered. as I said, I didn't sign for it, and it definately hasn't been delivered here. I haven't had any cards through the letterbox or anything. Thanks Rachel That doesn't look good - is it 'your' depot you spoke to or the sending one. I had an instance recently where a depot was using agency drivers and he was signing for boxes and nicking them. One of a 4 box consignment of mine went missing and the depot only put 2 & 2 together because he's been signing for whole consignments in addition to hoiking part lots. It was my depot (which is about 25 miles away, gah!) Hopefully the seller can request a signature or something like that for proof. -- Best Regards Niel Humphreys Snowdon Computers Ltd I would phone up citylink and ask to speak to someone in charge at both yours and the other depot. It sounds as though the driver has stole it. If you speak to the manager you should find he/she will be quite helpful. They are going to want to know if a driver is stealing. |
#8
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I'd pop around and see what they have to say in person.
I`d be tempted to go to their office, and after you`ve spoken to the manager on site and heard their bullsh!t excuses, ask him to bear with you while you call the police. Then do it ! -- Please add "[newsgroup]" in the subject of any personal replies via email * old email address "btiruseless" abandoned due to worm-generated spam * --- My new email address has "ngspamtrap" & @btinternet.com in it ;-) --- |
#9
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"Rachel" wrote:
You've probably heard this before, but I was wondering if anyone can share any similar experiences with me.. All too often unfortunately. The situation is, I was sent a parcel via City Link (not my choice of courier, but there you go..) Tuesday 30th October, by Next Day Delivery, so it should have arrived Wednesday 31st October. Today (Tuesday 4th November) I contact them to see where it is, and they say it's been signed for on the 31st. That definately didn't happen. (also it's a big package so I'd know about it!) That's not very typical... you managed to contact them! An impossibility at my local depot! They say contact the sender of the item, which I just have done, and am waiting for a reply. There is really no way the sender scammed me, as he gave me the tracking number for the package, and is a very known and respected trader (2000+ ratings on ebay, has his own business). It's almost certain that the parcel has been lost, stolen, or simply delivered somewhere else. Ask to escalate the issue to the manager, who should be more helpful. You may have to resort to visiting the depot in person and if you don't get any joy you might want to suggest, on the basis the goods are stolen and your signature has been forged, that the Police are called. Will City Link argue to the death that it's been signed for by someone from my house? Or, do you think this will be easily sorted out? Almost certainly, if my local depot is anything to go by. If you stand your ground and eventually they'll get off their lazy arse and actually have a go at finding it or concede it's gone missing in their care. -- iv Paul iv [ Mail: ] [ WWW: http://www.hopwood.org.uk/ ] |
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