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#21
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"Richard Alexander" wrote in message om... "Helene" wrote in message ... Here is my latest update on the problem: There is no second hard drive, so, as Philo said, the "not detected" message means nothing. There may not be a second hard drive, but it is likely that there is a second IDE drive, at least a CD-ROM. BTW, you never did tell us... when did this problem become noticeable to you? Did she just buy this machine, and it did this out of the box? Or, did someone upgrade it or reconfigure it recently? For example, did someone add or remove a CD-ROM drive (not the disk, but the entire drive), a CD burner, a DVD drive or a DVD burner? Did anyone open up the case of the computer for any reason at all before this problem became noticeable? So, I guess that has nothing to do with the problem she is having. As you can tell, I believe it does. She has a Gateway computer. It goes to GoBack and then just sits at the window where it says to hit the spacebar to make repairs. It says still waiting... and never goes any further. Nor will it. I have tried to get to the c:\ prompt to run a scandisk, but can't figure out how to do it on a Gateway. If this is caused by a Master/Slave conflict, you won't be able to get to a prompt, unless Gateway has done something really wacky with the BIOS (I can't rule that out). This is simply the behavior of the parallel IDE system. When we all go to serial IDE (SATA), this won't happen anymore, because SATA does not use jumpers. I have gone through the manual and don't see instructions either. Could you please help me? I'm afraid my friend doesn't have a startup disk either, which I know is dumb (before you mention it first...LOL). Below is an instruction guide for setting the jumpers on a hard drive. The same idea works on optical drives, such as CD-ROM and DVD drives. Note, again, that each manufacturer has their own jumper settings, so don't just imitate the positions of the jumpers in the pictures. Follow the diagrams on all your drives. http://www.harddriveupgrade.com/jumper_pins.shtml http://www.seagate.com/support/kb/di..._settings.html Thanks again for trying to help me. This computer is probably 4 years old. No changes have been made at all. It simple stopped working. The cd-rom is set for another channel other than Primary Slave. Helene |
#22
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"Onideus Mad Hatter" wrote in message
news:k7jl80h3rt6km9583c8k2g0efig2eo8a93@farfoos... On Sat, 24 Apr 2004 14:14:13 GMT, "Helene" wrote: Here is my latest update on the problem: There is no second hard drive, so, as Philo said, the "not detected" message means nothing. So, I guess that has nothing to do with the problem she is having. She has a Gateway computer. It goes to GoBack and then just sits at the window where it says to hit the spacebar to make repairs. It says still waiting... and never goes any further. I have tried to get to the c:\ prompt to run a scandisk, but can't figure out how to do it on a Gateway. I have gone through the manual and don't see instructions either. Could you please help me? I'm afraid my friend doesn't have a startup disk either, which I know is dumb (before you mention it first...LOL). ...how do you figure that running scandisk is going to do...well, anything at all? o_O No offense or anything, but you haven't even ISOLATED the problem yet...so what exactly is it that you're trying to "fix" by running scandisk? You keep shorting us out on the relevant info too. I mean, was this machine EVER working? And if so, what did your friend do to **** it up? I mean they musta done something. I doubt that it just suddenly decided to stop working for no apparent reason at all. Did she try installing some piece of software? Was she deleting things she wasn't supposed to? Did she try putting in some new piece of hardware? Until you answer all those basic questions, there's no point in trying to "fix" anything. You need to isolate what the PROBLEM is first. -- Onideus Mad Hatter mhm ¹ x ¹ http://www.backwater-productions.net No, she didn't try to fix anything. She wasn't deleting files. We have wondered about a virus, but don't know that for sure. The reason I was going to run a scandisk is because I once had a computer that wouldn't start up and after running a scandisk which found and repaired an error the computer started up and worked fine. I was just going with a past success, and grasping at straws. I figured it couldn't hurt if it didn't work. Helene |
#23
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"half_pint" wrote in message ... Well I tried that. If I realised how long it take to move the tempory internet files I don't think I would have bothered! And not I will have to move them back again :O( Anyway on my mine it goes Detecting primary master: WD32343 (name of the drive) Detecting primary slave: [none] Detecting secondary master (CDRW name) Detecting secondary slave (CDRW name) (and then the usual stuff on the screen) So...not finding a drive does not appear to be a problem. Indeed when I booted with no hard drives. Detecting primary master: [none] Detecting primary slave: [none] Detecting secondary master (CDRW name) Detecting secondary slave (CDROM name) (and then the usual stuff on the screen) It then trys to boot from the master CD drive and asks me to insert a boot disk etc.... Now you say you get a c:\ I am unsure how you did this, as mine would just wait for a floppy so it seems your master drive has been detected properly. I *assume* you have a c:\ prompt which I think, means you have booted up into DOS. If this is the case it would be useful to know the content of your autoexec.bat file and the other files which run at start-up, as it would seem the problem may be there. I am not a 'DOS'person' (or windows lol) so may be someone else can help there. (config.sys? ) mayve system.ini and win.ini too but they are bigger files. No, maybe I made a typo. I can't get to the c:\, so I can't check any files. Also I am not sure what happend with your system, does it stop after you get the 'not detected' message? Or does it report the cdroms as whit mine? ( I assume she has a cdrom). It goes through the other reports including the cdrom. But stops right after that. I am not sure what 'GoBack is either and what 'window' you are in? (The BIOS set-up window?) GoBack is a program that Gateway includes which allows you to go back to where you were before you made a change if that change creates a problem. It is the same as a restore program or cd. So the GoBack is working and the cd with the restore information isn't working either. Anyway, is your master drive reported at boot up? Also as mentioned, boot without any and see if it says Primary *master* not detected If it does then I would ignore the message about the slave. The master drive is reported. I haven't had a chance to boot without the drive yet. My windows scandisk is c:\windows\scandskw.exe nowever I assme it will only run under windows so will that be anyhelp? Or is there a dos version? or does it do both? I don't know. My computer runs scandisk just by typing scandisk at the c:\, but since I can't get to the prompt I haven't been able to run it. Also as has been mentioned, did it ever work and if it had, had she made some 'improvements' recently. Yes, has worked fine for about 3-4 years. They have made no recent changes. Thanks for all the time you are spending on my problem. Helene |
#24
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I want to thank everyone for the time you've spend on my computer glitch.
And believe it or not I even appreciate the reprimands because they help me learn more about these groups. (Although--and I'm not being at all defensive here LOL--I did notice that the guys have not been scolded for top posting). I will continue to check in to see if anyone comes up with something new, but just wanted you to know I appreciate all the answers I'm getting. It may be that my friend will have to bite the bullet for some computer service. Thanks everyone. Helene "Helene" wrote in message ... A friend of mine is getting the message "Primary slave not detected" when she starts her computer. What would cause that message and what is the primary slave? What needs to be done to fix the problem? Thanks for any help you can give us. Helene |
#25
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"ProfGene" wrote in message ... The primary slave would be a second hdd. If she doesn't have one the message might be an error and you could go into the bios and change the primary slave to none if there really isn't one. If there is one any number of things could be wrong. To get into bios is different on many computers, but is always done on boot. Sometimes you can see the message of what to do as the machine is booting but it verys from hitting esc, to del, to f4, or other keys. Once you are in bios you look to see what drives are listed and if she knows for certain that she hasn't got one and you see one you hit page up or down to make it show none. I have gone into the bios and checked the settings. Everything looks ok there, except that I changed the settings to none. It doesn't make any difference in the start up, though. I'm looking into my crystal ball and see a big computer bill in my friend's future. LOL Helene |
#26
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"Helene" wrote in message ...
[snip] Thanks again for trying to help me. This computer is probably 4 years old. No changes have been made at all. It simple stopped working. That is a bit odd. But, if the computer has been set in one place for 4 years, and it just suddenly began complaining of incorrect settings, then something changed that you don't see. Maybe the BIOS battery is dead? I have never seen a BIOS battery go dead, but I hear about it happening. Another possibility is a loose cable. If one of the data cables came loose, or has worked itself loose, it may result in this error, too. In my experience, most general computer problems are the result of loose connections. Disconnecting and reseating all IDE connections may resolve the issue. It is also possible that one of the IDE drives is dead. Other than that, I'm pretty much scrapping the bottom of the barrel. I am certain that nothing that is stored on your hard drive is causing this problem, though, so you need to worry about checking that. |
#27
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Helene wrote:
I want to thank everyone for the time you've spend on my computer glitch. And believe it or not I even appreciate the reprimands because they help me learn more about these groups. (Although--and I'm not being at all defensive here LOL--I did notice that the guys have not been scolded for top posting). I will continue to check in to see if anyone comes up with something new, but just wanted you to know I appreciate all the answers I'm getting. It may be that my friend will have to bite the bullet for some computer service. People of all genders get violently abused for top-posting; stick around and you'll see. Meanwhile... I may have missed this, but have you: ... checked jumper settings? ... disconnected and reconnected all cables? ... swapped primary and secondary IDE cables (if you have both of those)? Has your friend backed up whatever is on those disk(s)? Louis Krupp |
#28
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Thank you all for your help. I have found my answer. I had been searching
and searching Gateway support but apparently hadn't used quite the right keywords. A gentleman in the alt.sys.pc-clone.gateway2000 group knew what I needed and where the fix was under Gateway support. I 'm sorry if I sent you on a wild goose chase. Hope I'm welcome back if anything comes up in the future. Helene |
#29
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"Helene" wrote in message ... Thank you all for your help. I have found my answer. I had been searching and searching Gateway support but apparently hadn't used quite the right keywords. A gentleman in the alt.sys.pc-clone.gateway2000 group knew what I needed and where the fix was under Gateway support. I 'm sorry if I sent you on a wild goose chase. Hope I'm welcome back if anything comes up in the future. Helene But what was the fix? bearman |
#30
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There is a known problem with the older versions of GoBack. GoBack has to be
disabled. Then a patch can be downloaded. I have the url if anyone is interested. Helene "bearman" wrote in message news "Helene" wrote in message ... Thank you all for your help. I have found my answer. I had been searching and searching Gateway support but apparently hadn't used quite the right keywords. A gentleman in the alt.sys.pc-clone.gateway2000 group knew what I needed and where the fix was under Gateway support. I 'm sorry if I sent you on a wild goose chase. Hope I'm welcome back if anything comes up in the future. Helene But what was the fix? bearman |
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