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  #1  
Old December 8th 03, 11:53 AM
Rosie
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Default BigPockets

Has anyone had a bad experience with them? My Pioneer 106 packed up last
Wednesday (3rd Dec), the tray would reject every disk I put in. Then the
tray would fail to close completely. I raised an RMA request form the
same day, and now today Monday 8th Dec I'm still waiting in a phone
queue and have been so far for 45 minutes and counting to get to talk to
them. They keep me in a queue asking me to hold then they cut me off.
They claim they send put RMAs within 2 days.
How can I deal with these people, what are my rights here? I suppose I
need to write to them laying this out but that will be held up in the
Christmas post!
--
gillie
  #2  
Old December 8th 03, 12:33 PM
Ant C
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Default


"Rosie" wrote in message
...
Has anyone had a bad experience with them? My Pioneer 106 packed up last
Wednesday (3rd Dec), the tray would reject every disk I put in. Then the
tray would fail to close completely. I raised an RMA request form the
same day, and now today Monday 8th Dec I'm still waiting in a phone
queue and have been so far for 45 minutes and counting to get to talk to
them. They keep me in a queue asking me to hold then they cut me off.
They claim they send put RMAs within 2 days.
How can I deal with these people, what are my rights here? I suppose I
need to write to them laying this out but that will be held up in the
Christmas post!
--
gillie


FWIW I sent them an email and they answered it within a few days and
arranged the rma.



  #3  
Old December 8th 03, 05:51 PM
Rosie
external usenet poster
 
Posts: n/a
Default

In message , Ant C
writes

"Rosie" wrote in message
...
Has anyone had a bad experience with them? My Pioneer 106 packed up last
Wednesday (3rd Dec), the tray would reject every disk I put in. Then the
tray would fail to close completely. I raised an RMA request form the
same day, and now today Monday 8th Dec I'm still waiting in a phone
queue and have been so far for 45 minutes and counting to get to talk to
them. They keep me in a queue asking me to hold then they cut me off.
They claim they send put RMAs within 2 days.
How can I deal with these people, what are my rights here? I suppose I
need to write to them laying this out but that will be held up in the
Christmas post!
--
gillie


FWIW I sent them an email and they answered it within a few days and
arranged the rma.

It seems I owe them an apology, as I managed to get to speak to someone
this afternoon and they had mailed me last Thursday although it never
reached me. I've now got an RMA and the Pioneer should be winging its
way to them. It still took about 1hr 20 mins to get to speak to someone!
I wonder how before I get a replacement!
--
gillie
  #4  
Old December 10th 03, 08:43 PM
GB
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Posts: n/a
Default

It seems I owe them an apology, as I managed to get to speak to someone
this afternoon and they had mailed me last Thursday although it never
reached me. I've now got an RMA and the Pioneer should be winging its
way to them. It still took about 1hr 20 mins to get to speak to someone!
I wonder how before I get a replacement!
--
gillie


No, you don't owe them an apology. Over an hour on the phone is pathetic.
Thanks for posting this, as I will stop dealing with them as a result of
what you said.



  #5  
Old December 11th 03, 09:35 AM
Rosie
external usenet poster
 
Posts: n/a
Default

In message , GB
writes
It seems I owe them an apology, as I managed to get to speak to someone
this afternoon and they had mailed me last Thursday although it never
reached me. I've now got an RMA and the Pioneer should be winging its
way to them. It still took about 1hr 20 mins to get to speak to someone!
I wonder how before I get a replacement!
--
gillie


No, you don't owe them an apology. Over an hour on the phone is pathetic.
Thanks for posting this, as I will stop dealing with them as a result of
what you said.



To be fair, it was a Monday and they don't have any staff in over the
weekend (totally wrong in my view) and I did get to speak to someone
after the rush had died down. Still, I probably won't use then again
anyway!
--
gillie
 




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