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Good Customer Service - Novatech



 
 
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Old June 8th 07, 07:18 PM posted to uk.comp.vendors
Plusnet
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Default Good Customer Service - Novatech

Problems with suppliers always get mentioned - here's a different tale.

Back in December 2005 I bought a PC Power Supply from Novatech.

At 2 1/2 years into its 3 year warranty, the PSU failed.

Manufacturer (Hiper) agreed to a warranty repair & supplied an RMA
number, but stated that I had to include a copy of the purchase receipt.

I didn't have a copy, so I contacted Novatech & asked pretty please
could you dig through your records & send me a copy - as there was
nothing in this for Novatech I didn't hold out a lot of hope.

Within 24 hours I received a copy of the invoice through the post.

My thanks to Steve Anders at Novatech.

Sam
 




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