Rejecting an LCD.

What is the position wrt dead pixels and the distance selling regs?

Is it possible to reject a received LCD, even if it does not meet the
manufactures/ retailers stated dead pixel policy?

I'm planning a buy, bot rejecting one I've got.

Thanks

--
Derek

Derek Baker wrote:
What is the position wrt dead pixels and the distance selling regs?

Is it possible to reject a received LCD, even if it does not meet the
manufactures/ retailers stated dead pixel policy?

I'm planning a buy, bot rejecting one I've got.

Don't confuse the protection offered by the DSR and the SOGA.

You can decide to return a non-faulty item, having "examined" it, under
DSR. You have to pay for the return carriage. Whether powering it up is
reasonable, as part of the "examination", is a question best avoided.

You can reject a faulty item, under SOGA. The supplier has to pay the
return carriage. Whether one or more pixel faults is sufficient for
rejection is a question best avoided.

The simplest solution may be to reject it under DSR, pay the return
carriage and not enter into any discussions as to whether it had been
powered up or had any pixel faults. They will, of course, simply return
it to stock and sell it to someone else.



--
Sue

Derek Baker wrote:

What is the position wrt dead pixels and the distance selling regs?

Is it possible to reject a received LCD, even if it does not meet the
manufactures/ retailers stated dead pixel policy?

I'm planning a buy, bot rejecting one I've got.

Thanks

--
Derek

Dead pixels was also a worry for me when I bought the Phillips 200WB.
However, LCD are now much better than in the past. My main worry was
getting a monitor that someone else had rejected, but if you buy a
popular brand with a high turnover, then there is less chance of that.
Nevertheless, when the monitor arrived, i opened the box very carefully,
looking for any subtle signs that it might have been repackaged, but
I found none, and there were no dead pixels. Another reviewer on
ebuyer said he had 1 dead pixel, but ebuyer replaced the monitor.

I was just thinking how wonderful life was, when Palindrome
opened his gob and said:

Whether one or more pixel faults is sufficient for
rejection is a question best avoided.

....only as the answer is known.

The monitor will be deemed faulty if it either fails the
manufacturer's or the ISO 13406-2 standard, whichever is the better.

--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

Dr Teeth wrote:

I was just thinking how wonderful life was, when johannes
opened his gob and said:

My main worry was
getting a monitor that someone else had rejected

...or failed one of the more and more popular "no dead pixel"
tests/guarentees.

Quite. The flip side of this 'vendor testing' is that if you don't
pay the extra, then there will indeed be a higher chance that the monitor
will come with dead pixels. Better IMO just to rely on a good brand
reputation and get the monitor in an unopened un-tampered box.

I was just thinking how wonderful life was, when johannes
opened his gob and said:

My main worry was
getting a monitor that someone else had rejected

....or failed one of the more and more popular "no dead pixel"
tests/guarentees.

--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

I was just thinking how wonderful life was, when johannes
opened his gob and said:

Quite. The flip side of this 'vendor testing' is that if you don't
pay the extra, then there will indeed be a higher chance that the monitor
will come with dead pixels. Better IMO just to rely on a good brand
reputation and get the monitor in an unopened un-tampered box.

I have just got a laptop and was considering laptopsdirect.co.uk. They
said that they did not resell and laptops that had failed this test,
even if they passed the ISO standard.

I did not believe them and shopped elsewhere, which had a 7 day, no
quibble return policy...not just a redressing of the DSR BTW...the PC
could be used etc.

--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

* Dr Teeth:
I was just thinking how wonderful life was, when Palindrome
opened his gob and said:

Whether one or more pixel faults is sufficient for
rejection is a question best avoided.

...only as the answer is known.

The monitor will be deemed faulty if it either fails the
manufacturer's or the ISO 13406-2 standard, whichever is the better.


You're saying I have no chacce of returning, say, an LCD with one dead
(sub)pixel under SOGA?

--
Derek

I was just thinking how wonderful life was, when Derek Baker
opened his gob and said:

You're saying I have no chacce of returning, say, an LCD with one dead
(sub)pixel under SOGA?

That is correct for a class 2 screens, which most consumer screens
are.

--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

On 22 Apr, 17:23, Dr Teeth wrote:
I did not believe them and shopped elsewhere, which had a 7 day, no
quibble return policy...not just a redressing of the DSR BTW...the PC
could be used etc.

Out of interest, where was that?

Thanks,

Bob