If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Two Weeks+ ETD for Warranty replacement of Video Card?
Hi,
Can anyone advise if this amount of time is reasonable to replace a simple video card? It is a Geoforce4 Ti 4600 from a Dimension 8200. I was promised 2 business days by tech support. Any info would be appreciated. Thank you. bigsley |
#2
|
|||
|
|||
"bigsley" bigsley@domain wrote in message ... Hi, Can anyone advise if this amount of time is reasonable to replace a simple video card? It is a Geoforce4 Ti 4600 from a Dimension 8200. I was promised 2 business days by tech support. Any info would be appreciated. Thank you. bigsley If I understand your post correctly, no, two weeks is a bit excessive. If there are part availability issues (as this is a somewhat older card), then you should've been informed as much by the tech as he/she dispatched it. (?) Stew |
#3
|
|||
|
|||
And maybe even provided a newer card as a replacement? ... Ben Myers
On Tue, 5 Oct 2004 09:52:27 -0500, "S.Lewis" wrote: "bigsley" bigsley@domain wrote in message .. . Hi, Can anyone advise if this amount of time is reasonable to replace a simple video card? It is a Geoforce4 Ti 4600 from a Dimension 8200. I was promised 2 business days by tech support. Any info would be appreciated. Thank you. bigsley If I understand your post correctly, no, two weeks is a bit excessive. If there are part availability issues (as this is a somewhat older card), then you should've been informed as much by the tech as he/she dispatched it. (?) Stew |
#4
|
|||
|
|||
My previous system was a Gateway, and I was never made to wait 2 weeks
for a replacement part. A couple times, a newer part was sent, and always within a day or two at the most. The only logical explanation is a lack of availability, due to its age, and so much time is alloted for one to 'turn up'. I purchased a DELL this time because everyone said that it was the best product with the best customer support, but my first Warranty experience does not substantiate any higher rating than a Packard Bell. Am I being too hard on them? On Tue, 05 Oct 2004 15:40:01 GMT, ben_myers_spam_me_not @ charter.net (Ben Myers) wrote: And maybe even provided a newer card as a replacement? ... Ben Myers On Tue, 5 Oct 2004 09:52:27 -0500, "S.Lewis" wrote: "bigsley" bigsley@domain wrote in message . .. Hi, Can anyone advise if this amount of time is reasonable to replace a simple video card? It is a Geoforce4 Ti 4600 from a Dimension 8200. I was promised 2 business days by tech support. Any info would be appreciated. Thank you. bigsley |
#5
|
|||
|
|||
"bigsley" bigsley@domain wrote in message ... My previous system was a Gateway, and I was never made to wait 2 weeks for a replacement part. A couple times, a newer part was sent, and always within a day or two at the most. The only logical explanation is a lack of availability, due to its age, and so much time is alloted for one to 'turn up'. I purchased a DELL this time because everyone said that it was the best product with the best customer support, but my first Warranty experience does not substantiate any higher rating than a Packard Bell. Am I being too hard on them? snip Typically, if a part is no longer available, Dell (like Gateway) will simply send an equivalent or even an upgraded compatible component. Your comparison to Packard Bell may be a bit strong, but your reasons for dissatisfaction are genuine. I'd get back on the horn with Dell to determine the source of the delay, and/or seek a re-dispatch. Here in the U.S., my Dell replacement parts have reliably arrived within 2 business days via Airborne Express. Post back, will you? Good luck. Stew |
#6
|
|||
|
|||
On Tue, 5 Oct 2004 13:40:06 -0500, "S.Lewis"
wrote: snip Typically, if a part is no longer available, Dell (like Gateway) will simply send an equivalent or even an upgraded compatible component. Your comparison to Packard Bell may be a bit strong, but your reasons for dissatisfaction are genuine. I'd get back on the horn with Dell to determine the source of the delay, and/or seek a re-dispatch. Here in the U.S., my Dell replacement parts have reliably arrived within 2 business days via Airborne Express. Post back, will you? Good luck. Stew Stew, Its been almost 24 hrs since I last emailed DELL's customer support and I am still awaiting a response. So, I just sent them another one. Their last reply to me was basically a form letter, like the previous, that spoke of 'factors' and the 'manufacturing processes', neither of which should apply to an autonomous, way post-manufactured part. I mean, how hard could it possibly be to pull a single part from a shelf and stuff it in a box?? So, I advised them that 2 weeks was totally unacceptable, and if they could not replace the warrantied part in a more timely manner, then I would expect a refund for the purchase price of the part, and I will replace it myself in a much more timely manner. We'll see. bigs |
#7
|
|||
|
|||
On Sun, 10 Oct 2004 11:24:48 -0400, anonymous wrote in
: This is just so incredulous, I had to post this update! Oh, this is day ELEVEN of downtime. This is a quote from DELL's Customer Service Department: "If ever one becomes available, we will ship it to you. Dell is unable to guarantee any shipping or delivery date." Apparently, my extended warranty for next business day, onsite, completgecare is just a worthless piece of paper and DELL has absolutely no intention of honoring it. Is this breach of Service Agreementt a widespread problem? Anyone else encounter this Twilight (DELL) Zone? Basically, anyone with a Geforce4 Ti 4600 is SOL. They dont have any left!! I can understand your frustration, but how do you expect them to ship that which they don't have? Have you tried contacting them and asking them if they would exchange your card for another model? I sure wouldn't be waiting 11 days before getting on them about sending me something different. I had needed a new X800 XT and they had one to my house in 3 days. It would have been sooner, but it was shipped on a Friday so I didn't get it until Monday. Dave -- You can talk about us, but you can't talk without us! US Army Signal Corps!! http://www.geocities.com/davidcasey98 Remove IH8SPAM to reply by email! |
#9
|
|||
|
|||
Call back and escalate............ If it's critical and they insist on
replacement, offer to pay the difference for an upgrade... -- Regards, Hank Arnold anonymous wrote in message ... This is just so incredulous, I had to post this update! Oh, this is day ELEVEN of downtime. This is a quote from DELL's Customer Service Department: "If ever one becomes available, we will ship it to you. Dell is unable to guarantee any shipping or delivery date." Apparently, my extended warranty for next business day, onsite, completgecare is just a worthless piece of paper and DELL has absolutely no intention of honoring it. Is this breach of Service Agreementt a widespread problem? Anyone else encounter this Twilight (DELL) Zone? Basically, anyone with a Geforce4 Ti 4600 is SOL. They dont have any left!! On Tue, 05 Oct 2004 15:29:11 +0100, bigsley bigsley@domain wrote: Hi, Can anyone advise if this amount of time is reasonable to replace a simple video card? It is a Geoforce4 Ti 4600 from a Dimension 8200. I was promised 2 business days by tech support. Any info would be appreciated. Thank you. bigsley |
#10
|
|||
|
|||
On Mon, 11 Oct 2004 18:27:57 -0400, anonymous wrote in
: [top posting fixed] Call back and escalate............ If it's critical and they insist on replacement, offer to pay the difference for an upgrade... Already did that, though I knew I didnt have to. Their response, by email, was I have had the computer more than 21 days, so they had to deny my 'request'. You try to be fair, and a nice guy! If they had agreed, we'd both win. I had my computer more than 21 days and they sent me a new graphics card. Call back and try someone else. Dave -- You can talk about us, but you can't talk without us! US Army Signal Corps!! http://www.geocities.com/davidcasey98 Remove IH8SPAM to reply by email! |
|
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Hardcore gamer is little upset. | Ryan Atici | Asus Motherboards | 16 | December 26th 04 04:26 AM |
Tyan K8S Pro S2882: installing a PCI video card | Andy Kuo | Ati Videocards | 1 | November 5th 04 04:10 AM |
my new mobo o/c's great | rockerrock | Overclocking AMD Processors | 9 | June 30th 04 08:17 PM |
Why poor quality video via ATI AIW / MMC TV??? | Adam White | Ati Videocards | 2 | April 20th 04 02:16 AM |
What/where is the best online public video conference community? And camera question. | Webcams | 0 | November 17th 03 02:54 AM |