presario 5012 freezes

Hi all
my daughter's computer started freezing while
watching a DVD and now no matter what the task
it freezes.
I've used the recovery disk and it still freezes.
I took it to Best Buy and they say it could be anything
but dont give a plan for diagnosing etc.
Is it worth investing in fixing......any thoughts on what
could be the cause......or is it time to get a new machine.
thanks in advance.

well, I had the same problem on a s6000cl that was driving me crazy (it is
my wifes computer) I finally used the support availabe on the compaq web
site. I explained what all I had done prior to calling and they came up with
a BIOS upgrade. I'll be darned if that didn't work. It has made me renew my
faith in tech support!
"shooter" wrote in message
om...
Hi all
my daughter's computer started freezing while
watching a DVD and now no matter what the task
it freezes.
I've used the recovery disk and it still freezes.
I took it to Best Buy and they say it could be anything
but dont give a plan for diagnosing etc.
Is it worth investing in fixing......any thoughts on what
could be the cause......or is it time to get a new machine.
thanks in advance.

thanks Joe,
I went to the frequently asked questions in this group and found
that programs running in the background may be a problem.
I went to task manager and dealt with unecessary programs then tasks
scheduler and found about four that were scheduled every 5-10 minutes.
I deleted these and so far so good.
Compaq support has a couple of recomended fixes for the 5012US so
I'll go there next.
It seems to be a software issue so I currently believe that there is a fix.
If I get stuck again I'll contact support directly.
thanks again
Doug


"Joe G" wrote in message .com...
well, I had the same problem on a s6000cl that was driving me crazy (it is
my wifes computer) I finally used the support availabe on the compaq web
site. I explained what all I had done prior to calling and they came up with
a BIOS upgrade. I'll be darned if that didn't work. It has made me renew my
faith in tech support!
"shooter" wrote in message
om...
Hi all
my daughter's computer started freezing while
watching a DVD and now no matter what the task
it freezes.
I've used the recovery disk and it still freezes.
I took it to Best Buy and they say it could be anything
but dont give a plan for diagnosing etc.
Is it worth investing in fixing......any thoughts on what
could be the cause......or is it time to get a new machine.
thanks in advance.