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#1
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Rules for replacement under warranty?
Hi,
I am just curious about what is the law regarding the replacement of a product that is still under warranty. I had an ASUS motherboard (A7N266-VM) which stopped working while still in warranty period. The service centre said that it was irrepairable hence they replaced it by another one (A7V400-MX).The replacement did not seem to be a new one. Anyways, this one too stopped working after a month and instead of repairing they gave me another one (A7V400-MX SE, seemingly not new again) . Now this one is having problem with the Audio output. I have two questions - Am I entitled to get a brand new (as in - packed in a box) motherboard? or is it okay for them to give me some other working board which is not new? Is it okay that they give me some other model of the motherboard compatible with my existing hardware ? regards. |
#2
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Rules for replacement under warranty?
Alanz wrote:
Hi, I am just curious about what is the law regarding the replacement of a product that is still under warranty. I had an ASUS motherboard (A7N266-VM) which stopped working while still in warranty period. The service centre said that it was irrepairable hence they replaced it by another one (A7V400-MX).The replacement did not seem to be a new one. Anyways, this one too stopped working after a month and instead of repairing they gave me another one (A7V400-MX SE, seemingly not new again) . Now this one is having problem with the Audio output. I have two questions - Am I entitled to get a brand new (as in - packed in a box) motherboard? Not in any country as far as I am aware. or is it okay for them to give me some other working board which is not new? Yes. Is it okay that they give me some other model of the motherboard compatible with my existing hardware ? As long as it isnt an inferior motherboard. |
#3
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Rules for replacement under warranty?
On 13 Jul 2006 12:34:12 -0700, "Alanz"
wrote: Hi, I am just curious about what is the law regarding the replacement of a product that is still under warranty. I had an ASUS motherboard (A7N266-VM) which stopped working while still in warranty period. The service centre said that it was irrepairable hence they replaced it by another one (A7V400-MX).The replacement did not seem to be a new one. You are only entitled to a new replacement if the warranty specifies it. However, the A7V400-MX is not as good a board, performs worse and would be a minor downgrade. However, the difference may not be worth fighting the warrantor over instead of just being glad to get anything that works. Anyways, this one too stopped working after a month and instead of repairing they gave me another one (A7V400-MX SE, seemingly not new again) . Now this one is having problem with the Audio output. You should not be having problems within a month. Is it overheating? Is the power supply poor quality or overburdened by upgrades you have made? What has changed? Audio can be fickle, onboard especially can be effected by software changes and it is often good to do a temporary clean install of windows to the original config with original driver to see if it improves (including removal of any new parts and changing all physical things back to the original config too). Unfortunately onboard audio is typically low quality and best seen as a *free* feature. When it doesn't work you're best off to just buy a $15 sound card if not a nicer one. I have two questions - Am I entitled to get a brand new (as in - packed in a box) motherboard? Probably not. or is it okay for them to give me some other working board which is not new? Probably, the only exception would be if they'd guaranteed you get new replacement as part of the original guarantee under which the system was purchased, not a verbal assurance by some tech later. Is it okay that they give me some other model of the motherboard compatible with my existing hardware ? Depends on the original warranty. They probably made some allowance for this to happen, but if there is no source for the same board they don't have any other option either, except perhaps to refund the value of the board which is practically nothing as an aged and used part. For only a sound problem, I wouldn't bother reinstalling windows or anything else, just uninstall the audio driver from add/remove programs, reboot and disable audio in the bios, then install a sound card. |
#4
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Rules for replacement under warranty?
Alanz wrote:
I am just curious about what is the law regarding the replacement of a product that is still under warranty. I had an ASUS motherboard (A7N266-VM) which stopped working while still in warranty period. The service centre said that it was irrepairable hence they replaced it by another one (A7V400-MX).The replacement did not seem to be a new one. Anyways, this one too stopped working after a month and instead of repairing they gave me another one (A7V400-MX SE, seemingly not new again) . Now this one is having problem with the Audio output. I have two questions - Am I entitled to get a brand new (as in - packed in a box) motherboard? or is it okay for them to give me some other working board which is not new? Is it okay that they give me some other model of the motherboard compatible with my existing hardware ? What does your warranty state? |
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