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Warranty after replacement ?
I was asked to setup email on a new pc for a friend and when I told him
that it didn't have Outlook on the new PC , that he should return it to see if he could get Office installed from factory ( rather than spend $$$ to now go buy it at a store). He said he couldn't return it. I asked " why not". He told me this story. Does this sound right to you ? Summary: 1. Biz owner bought HP laptop at Best Buy and paid extra for upgraded/extended warranty. 2. gave to employee. 3. After 2 weeks employee says " Pc won't boot". 4. Mgr brings back to Best Buy. They try to repair it but after a few days they couldn't ( I don't know why) ,so they swapped it for new one and then told mgr that " since we swapped this for a new one, the warranty ( which is serial number related) is now void." I said that there MUST be a way for them to transfer the warranty to the replacement. He said that he asked and was told that there was not. I told him to call HP etc... to at least get a refund of the extended warranty. Anyone have experience with this ? |
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