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Warranty after replacement ?
I was asked to setup email on a new pc for a friend and when I told him
that it didn't have Outlook on the new PC , that he should return it to see if he could get Office installed from factory ( rather than spend $$$ to now go buy it at a store). He said he couldn't return it. I asked " why not". He told me this story. Does this sound right to you ? Summary: 1. Biz owner bought HP laptop at Best Buy and paid extra for upgraded/extended warranty. 2. gave to employee. 3. After 2 weeks employee says " Pc won't boot". 4. Mgr brings back to Best Buy. They try to repair it but after a few days they couldn't ( I don't know why) ,so they swapped it for new one and then told mgr that " since we swapped this for a new one, the warranty ( which is serial number related) is now void." I said that there MUST be a way for them to transfer the warranty to the replacement. He said that he asked and was told that there was not. I told him to call HP etc... to at least get a refund of the extended warranty. Anyone have experience with this ? |
#2
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Warranty after replacement ?
"- Bobb -" wrote in message . .. I was asked to setup email on a new pc for a friend and when I told him that it didn't have Outlook on the new PC , that he should return it to see if he could get Office installed from factory ( rather than spend $$$ to now go buy it at a store). He said he couldn't return it. I asked " why not". He told me this story. Does this sound right to you ? Summary: 1. Biz owner bought HP laptop at Best Buy and paid extra for upgraded/extended warranty. 2. gave to employee. 3. After 2 weeks employee says " Pc won't boot". 4. Mgr brings back to Best Buy. They try to repair it but after a few days they couldn't ( I don't know why) ,so they swapped it for new one and then told mgr that " since we swapped this for a new one, the warranty ( which is serial number related) is now void." I said that there MUST be a way for them to transfer the warranty to the replacement. He said that he asked and was told that there was not. I told him to call HP etc... to at least get a refund of the extended warranty. Anyone have experience with this ? I have no experience, but I would not accept a cancelled warranty because they honored it once. Somebody is full of crap. If the machine is running Vista, it will have Windows Mail instead of Outlook Express. Outlook (the full version) is a part of Office, and is not included. If the first machine had Office loaded, then the second should have it also. |
#3
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Warranty after replacement ?
- Bobb - wrote:
I was asked to setup email on a new pc for a friend and when I told him that it didn't have Outlook on the new PC , that he should return it to see if he could get Office installed from factory ( rather than spend $$$ to now go buy it at a store). He said he couldn't return it. I asked " why not". He told me this story. Does this sound right to you ? Summary: 1. Biz owner bought HP laptop at Best Buy and paid extra for upgraded/extended warranty. 2. gave to employee. 3. After 2 weeks employee says " Pc won't boot". 4. Mgr brings back to Best Buy. They try to repair it but after a few days they couldn't ( I don't know why) ,so they swapped it for new one and then told mgr that " since we swapped this for a new one, the warranty ( which is serial number related) is now void." I said that there MUST be a way for them to transfer the warranty to the replacement. He said that he asked and was told that there was not. I told him to call HP etc... to at least get a refund of the extended warranty. Anyone have experience with this ? * * * Bobb, Outlook is part of Microsoft's Office Suite. Not a free program, but most new computers with the Windows Operating Systems come with a 90 day trial version. Outlook is certainly a far better, and much more secure e-mail program than Outlook Express/Windows Mail. You do have many free options, your employ can use Open Office suite, and You can also also chose from a great number of e-mail client software... Alpine, Becky, PMMail 2000, Pegasus Mail, Poco Mail, Eudora, The Bat!, and Mozilla Thunderbird. JR the postman |
#4
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Warranty after replacement ?
- Bobb - wrote:
Anyone have experience with this ? I have done considerable business with HP directly, and have twice had a failed, unrepairable laptop replaced by them. In both cases the 1-year manufacturer warranty was reset to the date the new machine was placed in service. I have not discussed this with HP or anyone else, but it seems to me that time-limited warranties (whether 30 days, 90 days, or 1 year) are intended as protection against infant failures, where a manufacturing weakness in some component causes a failure in the early product lifetime. Most failures occur either very early in the lifetime of a clump of hardware, or else very late in its expected lifetime. Extending the warranty of a replacement item to cover the possibility of new infant failures in an early-in-the-lifetime replacement is a reasonable and honorable thing for a manufacturer to do. I wouldn't let Best Buy get away with it. I expect HP would have been more honorable. |
#5
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Warranty after replacement ?
Honor and ethics are obsolete concepts in American business and government these
days... Ben Myers On Tue, 24 Jun 2008 00:18:49 -0700, "Steven M. Haflich" wrote: - Bobb - wrote: Anyone have experience with this ? I have done considerable business with HP directly, and have twice had a failed, unrepairable laptop replaced by them. In both cases the 1-year manufacturer warranty was reset to the date the new machine was placed in service. I have not discussed this with HP or anyone else, but it seems to me that time-limited warranties (whether 30 days, 90 days, or 1 year) are intended as protection against infant failures, where a manufacturing weakness in some component causes a failure in the early product lifetime. Most failures occur either very early in the lifetime of a clump of hardware, or else very late in its expected lifetime. Extending the warranty of a replacement item to cover the possibility of new infant failures in an early-in-the-lifetime replacement is a reasonable and honorable thing for a manufacturer to do. I wouldn't let Best Buy get away with it. I expect HP would have been more honorable. |
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