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#31
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Problem saving screen profile file.
On 8/10/2015 2:32 PM, nospam wrote:
In article , PeterN wrote: I know this sounds crazy, but earlier up the thread you mentioned that you had two graphics cards. Is there some way of disabling the on board card, or changing the priority? I wonder if they are fighting each other. spyder has handled multiple displays since a very long time ago. And that has what to do with graphics card conflict? seriously? spyder handles more than one display. that means it handles more than one graphics card. Your statement doesn't mean that there cannot be a driver, or priority conflict, nothing indicates there is. if there was a driver issue, then there would be a lot more going on than just spyder. It's up to the OP to decide if my comment is helpful. I must admit I don't have you ability to diagnose issues on unseen computers. -- PeterN |
#32
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Problem saving screen profile file.
In article , PeterN
wrote: I know this sounds crazy, but earlier up the thread you mentioned that you had two graphics cards. Is there some way of disabling the on board card, or changing the priority? I wonder if they are fighting each other. spyder has handled multiple displays since a very long time ago. And that has what to do with graphics card conflict? seriously? spyder handles more than one display. that means it handles more than one graphics card. Your statement doesn't mean that there cannot be a driver, or priority conflict, nothing indicates there is. if there was a driver issue, then there would be a lot more going on than just spyder. It's up to the OP to decide if my comment is helpful. I must admit I don't have you ability to diagnose issues on unseen computers. i didn't diagnose the issue. i never said i know what's wrong. however, i did discount *your* diagnosis, something i can do because it makes no sense and because i'm very familiar with how spyder works and who wrote their software. |
#33
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Problem saving screen profile file.
On 8/10/2015 3:47 PM, nospam wrote:
In article , PeterN wrote: I know this sounds crazy, but earlier up the thread you mentioned that you had two graphics cards. Is there some way of disabling the on board card, or changing the priority? I wonder if they are fighting each other. spyder has handled multiple displays since a very long time ago. And that has what to do with graphics card conflict? seriously? spyder handles more than one display. that means it handles more than one graphics card. Your statement doesn't mean that there cannot be a driver, or priority conflict, nothing indicates there is. if there was a driver issue, then there would be a lot more going on than just spyder. It's up to the OP to decide if my comment is helpful. I must admit I don't have you ability to diagnose issues on unseen computers. i didn't diagnose the issue. i never said i know what's wrong. however, i did discount *your* diagnosis, something i can do because it makes no sense and because i'm very familiar with how spyder works and who wrote their software. I made no diagnosis. Just a suggestion, which could have been tested in less time than you took to write your bull**** -- PeterN |
#34
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Problem saving screen profile file.
On Mon, 10 Aug 2015 11:44:22 -0400, PeterN
wrote: On 8/9/2015 9:54 PM, Eric Stevens wrote: On Sun, 9 Aug 2015 17:40:18 -0400, Alan Browne wrote: On 2015-08-09 17:29, Eric Stevens wrote: It's supposed to work more or less like that in Windows also, and it would if the Spyder was able to save it's newly generated profile. Have you contacted the Spyder people? Oh yes. I seem to have gone up several steps in the technical competence of my contacts in my discussions. Right now they are either enjoying the weekend or trying to work out what to do next. I know this sounds crazy, but earlier up the thread you mentioned that you had two graphics cards. Is there some way of disabling the on board card, or changing the priority? I wonder if they are fighting each other. I have two monitors and but one card which supports both. As far as the software is concerned its all one great big screen. See https://dl.dropboxusercontent.com/u/...een%20Size.jpg It also knows which screen is which, so I don't think that's the problem. Your question gives me some ideas. I will let you know if they come to anything. -- Regards, Eric Stevens |
#35
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Problem saving screen profile file.
rOn Tue, 11 Aug 2015 13:14:27 +1200, Eric Stevens
wrote: On Mon, 10 Aug 2015 11:44:22 -0400, PeterN wrote: On 8/9/2015 9:54 PM, Eric Stevens wrote: On Sun, 9 Aug 2015 17:40:18 -0400, Alan Browne wrote: On 2015-08-09 17:29, Eric Stevens wrote: It's supposed to work more or less like that in Windows also, and it would if the Spyder was able to save it's newly generated profile. Have you contacted the Spyder people? Oh yes. I seem to have gone up several steps in the technical competence of my contacts in my discussions. Right now they are either enjoying the weekend or trying to work out what to do next. I know this sounds crazy, but earlier up the thread you mentioned that you had two graphics cards. Is there some way of disabling the on board card, or changing the priority? I wonder if they are fighting each other. I have two monitors and but one card which supports both. As far as the software is concerned its all one great big screen. See https://dl.dropboxusercontent.com/u/...een%20Size.jpg It also knows which screen is which, so I don't think that's the problem. Your question gives me some ideas. I will let you know if they come to anything. No, it's not the two profiles interfering. -- Regards, Eric Stevens |
#36
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Problem saving screen profile file.
On 8/10/2015 9:14 PM, Eric Stevens wrote:
On Mon, 10 Aug 2015 11:44:22 -0400, PeterN wrote: On 8/9/2015 9:54 PM, Eric Stevens wrote: On Sun, 9 Aug 2015 17:40:18 -0400, Alan Browne wrote: On 2015-08-09 17:29, Eric Stevens wrote: It's supposed to work more or less like that in Windows also, and it would if the Spyder was able to save it's newly generated profile. Have you contacted the Spyder people? Oh yes. I seem to have gone up several steps in the technical competence of my contacts in my discussions. Right now they are either enjoying the weekend or trying to work out what to do next. I know this sounds crazy, but earlier up the thread you mentioned that you had two graphics cards. Is there some way of disabling the on board card, or changing the priority? I wonder if they are fighting each other. I have two monitors and but one card which supports both. As far as the software is concerned its all one great big screen. See https://dl.dropboxusercontent.com/u/...een%20Size.jpg It also knows which screen is which, so I don't think that's the problem. Your question gives me some ideas. I will let you know if they come to anything. HIH -- PeterN |
#37
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Problem saving screen profile file.
On 8/10/2015 11:50 PM, Eric Stevens wrote:
rOn Tue, 11 Aug 2015 13:14:27 +1200, Eric Stevens wrote: On Mon, 10 Aug 2015 11:44:22 -0400, PeterN wrote: On 8/9/2015 9:54 PM, Eric Stevens wrote: On Sun, 9 Aug 2015 17:40:18 -0400, Alan Browne wrote: On 2015-08-09 17:29, Eric Stevens wrote: It's supposed to work more or less like that in Windows also, and it would if the Spyder was able to save it's newly generated profile. Have you contacted the Spyder people? Oh yes. I seem to have gone up several steps in the technical competence of my contacts in my discussions. Right now they are either enjoying the weekend or trying to work out what to do next. I know this sounds crazy, but earlier up the thread you mentioned that you had two graphics cards. Is there some way of disabling the on board card, or changing the priority? I wonder if they are fighting each other. I have two monitors and but one card which supports both. As far as the software is concerned its all one great big screen. See https://dl.dropboxusercontent.com/u/...een%20Size.jpg It also knows which screen is which, so I don't think that's the problem. Your question gives me some ideas. I will let you know if they come to anything. No, it's not the two profiles interfering. :-( -- PeterN |
#38
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Problem saving screen profile file.
On Sun, 09 Aug 2015 16:46:37 +1200, Eric Stevens
wrote: I have a Dell XPS 8300 fitted with an i7. I am running Windows 7/64 bit which as far as I know is fully updated. Certainly it is service pack 1. My major use of the machine is processing photographic images. For may years I have been keeping my screen profiles calibrated using the DataColor Spyder. I used the Spyder 4 Pro quite succesfully for a long time, until about mid June this year I found that every time I tried to save the profile after a new calibration I received the single-line message "SaveProfileUsingCM.DeleteFile failed [C:Windows\System32\Spool\drivers\color\name.icm" Where name is the chosen name of the profile. About a month ago I installed a Spyder 5 Pro, and I still have the same problem. I have been in touch with DataColor but so far they have not been able to come up with anything that helps. Today I have spent several hours experimenting with all kinds of possible variables but none of my trials have enabled me to save a profile. I always end up with the failure message. About all I have not done is invoke the command "net user administrator /active:yes" Changing the name of the profile has no effect. I have tried some ridiculous names and it is not likely that they all are under use by other software so a conflict or trying to delete a file that is already in use does not seem to be the explanation. I have disabled the relevant parts of my McAfee anti-virus software. I have explored file permissions and changed those of my original profile to include me as administrator. I have followed the Datacolor instructions for completely deleting all traces of Spyder, including removing all profiles associated with my monitors from the Windows color manager. I then reinstalled Spyder. I have installed and run Spyder 5 Pro immediately after creating an entirely new user with administrator privileges and virtually no startup software. None of these things have had any effect. I first encountered this problem in mid June whhen I was still using Spyder 4 Pro. The problem has continued with Spyder 5 Pro. This suggests that it arises from a body of code which is common to both Spyder 4 and Spyder 5. Unfortunately I don't know enough to suggest what it might be. I have used Spyder products for many years without any problems, including Spyder 4. It is likely that the problem arises from a change made by other software. I have all sorts of software which updates itself automatically and it is possible that the problem arises from one of these. The only software I have which might want to take over part of the color management is iTunes, Adobe CC and Windows. It is possible that iTunes may have updated in the month before the problem started, but I don't really know. I don't think it will be Adobe CC as, as far as I can remember, there had been no updates for some months until the arrival of CC 2015 about a week ago. Finally, there is Windows. Windows updates almost very Thursday and sometimes on days in between. If any outside software is likely to have triggered this problem, Windows would be my chief suspect. Finally, there is the Microsoft Community post at http://tinyurl.com/nsrqlaa. This suggests that I am not alone with this problem. I was interested to note that the writer was using a Dell XPS laptop. I am using a Dell XPS 8300 desk top. Is this a coincidence? I've had no changes or updates as far as I know. BREAKING NEWS: I've made my way further up the DataColor help-desk tree and I have just been told by a more senior member that the new Spyder 5 is not compatible with Windows XP. He has not yet explained why. I have told him that after more than a year of working satisfactorily Spyder 4 suddenly started having the same problem in June this year. I have asked him whether this problem extends to Windows 10. It will be interesting to hear his answer. -- Regards, Eric Stevens |
#39
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Problem saving screen profile file.
On 8/20/2015 6:04 PM, Eric Stevens wrote:
snip BREAKING NEWS: I've made my way further up the DataColor help-desk tree and I have just been told by a more senior member that the new Spyder 5 is not compatible with Windows XP. He has not yet explained why. I ran into a compatibility issue with OnOne. I upgraded from version 9.0 to 9'5 and it stopped working. It appears that 9'5 is not compatible with my the graphics card on my laptop, although all prior versions were. My laptop is only three years old. I don't know if that is just OnOne error, or if something else is going on. I have told him that after more than a year of working satisfactorily Spyder 4 suddenly started having the same problem in June this year. I have asked him whether this problem extends to Windows 10. It will be interesting to hear his answer. -- PeterN |
#40
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Problem saving screen profile file.
In article , Eric Stevens
wrote: BREAKING NEWS: I've made my way further up the DataColor help-desk tree and I have just been told by a more senior member that the new Spyder 5 is not compatible with Windows XP. He has not yet explained why. because xp is history (and dangerous to run). it's no longer supported by microsoft, so why should anyone else bother supporting it? time to move on. I have told him that after more than a year of working satisfactorily Spyder 4 suddenly started having the same problem in June this year. I have asked him whether this problem extends to Windows 10. It will be interesting to hear his answer. their current products need to work properly in windows 10. whether their older products work in win10 is not guaranteed. they might update the software or they might not. |
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