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Problem saving screen profile file.
I have a Dell XPS 8300 fitted with an i7. I am running Windows 7/64
bit which as far as I know is fully updated. Certainly it is service pack 1. My major use of the machine is processing photographic images. For may years I have been keeping my screen profiles calibrated using the DataColor Spyder. I used the Spyder 4 Pro quite succesfully for a long time, until about mid June this year I found that every time I tried to save the profile after a new calibration I received the single-line message "SaveProfileUsingCM.DeleteFile failed [C:Windows\System32\Spool\drivers\color\name.icm" Where name is the chosen name of the profile. About a month ago I installed a Spyder 5 Pro, and I still have the same problem. I have been in touch with DataColor but so far they have not been able to come up with anything that helps. Today I have spent several hours experimenting with all kinds of possible variables but none of my trials have enabled me to save a profile. I always end up with the failure message. About all I have not done is invoke the command "net user administrator /active:yes" Changing the name of the profile has no effect. I have tried some ridiculous names and it is not likely that they all are under use by other software so a conflict or trying to delete a file that is already in use does not seem to be the explanation. I have disabled the relevant parts of my McAfee anti-virus software. I have explored file permissions and changed those of my original profile to include me as administrator. I have followed the Datacolor instructions for completely deleting all traces of Spyder, including removing all profiles associated with my monitors from the Windows color manager. I then reinstalled Spyder. I have installed and run Spyder 5 Pro immediately after creating an entirely new user with administrator privileges and virtually no startup software. None of these things have had any effect. I first encountered this problem in mid June whhen I was still using Spyder 4 Pro. The problem has continued with Spyder 5 Pro. This suggests that it arises from a body of code which is common to both Spyder 4 and Spyder 5. Unfortunately I don't know enough to suggest what it might be. I have used Spyder products for many years without any problems, including Spyder 4. It is likely that the problem arises from a change made by other software. I have all sorts of software which updates itself automatically and it is possible that the problem arises from one of these. The only software I have which might want to take over part of the color management is iTunes, Adobe CC and Windows. It is possible that iTunes may have updated in the month before the problem started, but I don't really know. I don't think it will be Adobe CC as, as far as I can remember, there had been no updates for some months until the arrival of CC 2015 about a week ago. Finally, there is Windows. Windows updates almost very Thursday and sometimes on days in between. If any outside software is likely to have triggered this problem, Windows would be my chief suspect. Finally, there is the Microsoft Community post at http://tinyurl.com/nsrqlaa. This suggests that I am not alone with this problem. I was interested to note that the writer was using a Dell XPS laptop. I am using a Dell XPS 8300 desk top. Is this a coincidence? I've had no changes or updates as far as I know. -- Regards, Eric Stevens |
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