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LaserJet 500GN Won't Print Multiple Copies
We have a networked LaserJet 5000GN to which we
print from Windows PCs. From certain PCs, we cannot print multiple copies via the PostScript driver: when you print a document with a copy count of 2 or more, only the firest copy prints, and in fact if you watch the print queue window you'll see that only one copy is actually sent to the queue. Has anyone else seen this problem? Do any of you have suggestions? Here are the details: 1. The problem mostly concerns the PostScript driver; the PCL 6 driver works just fine for most documents, although the effected PCs cannot print multiple copies of PDF documents via the PCL driver. 2. With the PostScript driver, the problem isn't application-specific -- it happens with every app we've tried, from MS Word to PageMaker, to CorelDRAW. 3. The problem only occurs on Win2K and WinXP PCs, and not all of those. BTW, these are Win2K/XP Pro, of course. 4. The Win2K/XP PCs that have this problem are generally similar to the ones that don't: they typically have the same applications installed, have the same versions of the LJ5K PostScript driver, etc. Clearly they're not identical, but there are no glaringly-obvious differences. 5. The 5000GN is directly connected to the network, but is shared from a WinNT server running an old version of JetAdmin. I should upgrade to the latest version of WebAdmin, preferably running on a Win2K server; however, this is the most heavily used printer we have, so I don't want to make so disruptive a change unless I have good reason to think it'll actually help. Thanks in advance, Lawrence Press Questa Engineering Corp. Posted Via Usenet.com Premium Usenet Newsgroup Services ---------------------------------------------------------- ** SPEED ** RETENTION ** COMPLETION ** ANONYMITY ** ---------------------------------------------------------- http://www.usenet.com |
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