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#1
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USB to Serial...
I bought an Inspiron XPS, and a USB to Serial adapter so I can connect to
the console port of Cisco Routers and switches (my job)... The thingy connects and is detected and XP installs drivers, but does NOT install a com port... I have tried installing a COM port manually, but to no effect (I get a 'device cannot start' message in Device Manager)... Now the device is showing up as an HID device... How do I convince XP that it is supposed to be a COM port? Jonathan |
#2
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This really isn't a Dell question. I'd ask the vendor for the USB to Serial
adapter. I have a couple and they work fine. Tom "Jonathan" wrote in message .. . I bought an Inspiron XPS, and a USB to Serial adapter so I can connect to the console port of Cisco Routers and switches (my job)... The thingy connects and is detected and XP installs drivers, but does NOT install a com port... I have tried installing a COM port manually, but to no effect (I get a 'device cannot start' message in Device Manager)... Now the device is showing up as an HID device... How do I convince XP that it is supposed to be a COM port? Jonathan |
#3
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"Tom Scales" wrote in message ... This really isn't a Dell question. I'd ask the vendor for the USB to Serial adapter. I have a couple and they work fine. Well, it is a Dell Inspiron XPS... Jonathan Tom "Jonathan" wrote in message .. . I bought an Inspiron XPS, and a USB to Serial adapter so I can connect to the console port of Cisco Routers and switches (my job)... The thingy connects and is detected and XP installs drivers, but does NOT install a com port... I have tried installing a COM port manually, but to no effect (I get a 'device cannot start' message in Device Manager)... Now the device is showing up as an HID device... How do I convince XP that it is supposed to be a COM port? Jonathan |
#4
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It's problem with the vendor who provided the adapter. They are responsible
to provide a driver that assigns a COM port to the device, not Dell. You wouldn't Dell to provide a printer driver for an OEM printer..... Tom is right. Get back to the vendor who sold you the adapter. If they don't have a driver, then you will need to get a different adapter. We bought one several moths ago and it came with a driver disk. -- Regards, Hank Arnold "Jonathan" wrote in message .. . Well, it is a Dell Inspiron XPS... |
#5
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"Hank Arnold" wrote in message t... It's problem with the vendor who provided the adapter. They are responsible to provide a driver that assigns a COM port to the device, not Dell. You wouldn't Dell to provide a printer driver for an OEM printer..... Tom is right. Get back to the vendor who sold you the adapter. If they don't have a driver, then you will need to get a different adapter. We bought one several moths ago and it came with a driver disk. Interesting, when I called Dell, they were very helpful (but were unable to fix the problem), and at no point did they say this wasn't Dell's problem... They recommended another solution, a PCMCIA Card with serial ports (he said XP would recognize it as a COM port...) Then again, I have a major account support agreement, and I think they didn't want me to send the laptop back... BTW, anyone who complains about Dell support needs to get the three-year onsite warranty... You don't talk to India (when I called the support number, the Indian girl I spoke to, said that she couldn't help me and transferred me to a guy in Texas...)... The difference between support was like night and day... Jonathan |
#6
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Jonathan wrote:
snip BTW, anyone who complains about Dell support needs to get the three-year onsite warranty... You don't talk to India (when I called the support number, the Indian girl I spoke to, said that she couldn't help me and transferred me to a guy in Texas...)... Before Dell sends someone out for repairs, they still have you do some troubleshooting over the phone. The only way (that I know) to guarantee that you'll be speaking to U.S. based support is to purchase their Gold Tech Support option. Notan |
#7
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When I needed a serial port for my HP 5000 series Pavilion laptop for
a particular device, I started researching this on the Internet. I found that many people are having problems similar to yours as well as not working with their particular application. In my case, the device manufacturer had actually done testing for compatible USB to serial converters. They only certified two. One was the Belkin F5U103. Looking the at Belkin, I could see that it was roughly twice as expensive as most others (around $70). It has not only a DB9, but also a mini din 8 connector. I was able to find a new one on Ebay for $15 and it has handled everything I have connected to it. You do have to download the XP drivers from the Belkin site if you are using that OS. Dick On Sat, 26 Jun 2004 01:01:10 GMT, "Jonathan" wrote: I bought an Inspiron XPS, and a USB to Serial adapter so I can connect to the console port of Cisco Routers and switches (my job)... The thingy connects and is detected and XP installs drivers, but does NOT install a com port... I have tried installing a COM port manually, but to no effect (I get a 'device cannot start' message in Device Manager)... Now the device is showing up as an HID device... How do I convince XP that it is supposed to be a COM port? Jonathan |
#8
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Didn't say that they wouldn't try to help, just that it wasn't their
problem. How much was the card? I bought a short (6 inches) cable that plugged into the USB port and had a serial connector on the other end for about $15. -- Regards, Hank Arnold "Jonathan" wrote in message .. . Interesting, when I called Dell, they were very helpful (but were unable to fix the problem), and at no point did they say this wasn't Dell's problem... |
#9
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"Hank Arnold" wrote in message t... Didn't say that they wouldn't try to help, just that it wasn't their problem. How much was the card? I bought a short (6 inches) cable that plugged into the USB port and had a serial connector on the other end for about $15. The one I got was $2 on EBay (plus $4 for shipping)... and it appears it is just a gender changer from USB to Serial, which is the problem... Jonathan |
#10
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The last time I phoned Dell for support, it was because my MS keyboard
(which worked fine on my old Dell, and on some of the other new Dells in our office) wouldn't work with my Dimension 2350. I had to boot up with a different keyboard (like the crappy one that was shipped with the unit), and then I could plug in my ergonomic MS keyboard. When I phoned Dell (to India), the only response I got was "It wasn't the keyboard that shipped with the computer, so they couldn't help me." I tried talking to their manager, got the same response. Tried multiple times, different times, trying to get someone reasonable. I even threatened to send it back, and they didn't care. What a pain in the @ss! We buy through the Small Business line all the time. Not the major accounts. Guess I'm a sucker for punishment, though, cause my Inspiron 9100 is on the way. *sigh*. To tell you the truth, I'd forgotten about that last incident until this thread, or I probably wouldn't have bought the laptop from Dell... Thanks a bunch for reminding me about that! Clint "Jonathan" wrote in message .. . "Hank Arnold" wrote in message t... It's problem with the vendor who provided the adapter. They are responsible to provide a driver that assigns a COM port to the device, not Dell. You wouldn't Dell to provide a printer driver for an OEM printer..... Tom is right. Get back to the vendor who sold you the adapter. If they don't have a driver, then you will need to get a different adapter. We bought one several moths ago and it came with a driver disk. Interesting, when I called Dell, they were very helpful (but were unable to fix the problem), and at no point did they say this wasn't Dell's problem... They recommended another solution, a PCMCIA Card with serial ports (he said XP would recognize it as a COM port...) Then again, I have a major account support agreement, and I think they didn't want me to send the laptop back... BTW, anyone who complains about Dell support needs to get the three-year onsite warranty... You don't talk to India (when I called the support number, the Indian girl I spoke to, said that she couldn't help me and transferred me to a guy in Texas...)... The difference between support was like night and day... Jonathan |
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