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HP C5280 can't print photos properly, HP can't fix, any suggestions?
Several months ago, I bought an HP C5280 All-In-One. I
already have a good laser printer, so the only reason why I bought the C5280 was to be able to print high-quality photo prints. The C5280 has been unable to do that since the day I bought it. HP has sent me two replacement printers and five replacement photo cartridges. While the quality varies from cartridge to cartridge, it doesn't vary from printer to printer, and none of the catridges or printers produce prints of acceptable quality (in particular, printers which don't have stripes on them from jets in the cartridge failing to fire properly). The HP case manager handling my case insists that all he can do is send me replacement photo paper, since we haven't tried that yet. This, despite the fact that I've already tried several different packages of paper, all of them genuine HP purchased directly from HP, and none of them have solved the problem. I've asked for them to send a technician to my house to troubleshoot, since remote troubleshooting has failed. They refused. I've asked for them to take back the the printer, ink and photo paper, all of which were purchased directly from HP, and give me a refund. They refused. I asked my case manager if there was anyone else I could speak to who would be able to do more to help me. He said no. You can read the entire story at http://blog.kamens.brookline.ma.us/tag/c5280/ . Does anybody have any suggestions for what I should do? I'm just about out of ideas. HP was once an amazing company. It's a shame, but apparently that's apparently no longer the case. |
#2
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HP C5280 can't print photos properly, HP can't fix, any suggestions?
"Jonathan Kamens" wrote in message ... Several months ago, I bought an HP C5280 All-In-One. I already have a good laser printer, so the only reason why I bought the C5280 was to be able to print high-quality photo prints. The C5280 has been unable to do that since the day I bought it. HP has sent me two replacement printers and five replacement photo cartridges. While the quality varies from cartridge to cartridge, it doesn't vary from printer to printer, and none of the catridges or printers produce prints of acceptable quality (in particular, printers which don't have stripes on them from jets in the cartridge failing to fire properly). Wow. Normally, I'd say you were being unreasonable, because an all-in-one machine tries to do everything well and ends up doing NOTHING well. So buying one to print photos is just plain stupid. However, I checked HPs web site and it is advertised as producting LAB-QUALITY photographs. I suspect that you are a victim of false advertising, rather than a consumer who has a defective printer. That is, I suspect that the printer is performing AS DESIGNED, but you are expecting it to do what it is ADVERTISED to do, which it is not capable of doing. On a side note, I've got a older HP inkjet that produces acceptable quality photos when I bother to use it, but it was never advertised as being a photo printer, and it still has the streaking problem you mention sometimes. It probably uses the exact same technology as your supposed photo printer, which is why I am surprised that HP would advertise it as a photo printer. I'd suggest you insist that HP send you a replacement printer. When it arrives, don't open it but immediately list it for sale on craigslist as a "new" HP all-in-one machine, never opened! Then take your photos to wal-mart to have them printed. There you really will get lab-quality prints. -Dave |
#3
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HP C5280 can't print photos properly, HP can't fix, any suggestions?
"Dave" writes:
I'd suggest you insist that HP send you a replacement printer. They only send refurbished printers as replacements. They come in a plain brown box and the warranty isn't transferable. Then take your photos to wal-mart to have them printed. There you really will get lab-quality prints. The main point of buying this printer was so that we wouldn't have to shlep to a store to get photo prints. -- http://www.jews4obama.com/ |
#4
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HP C5280 can't print photos properly, HP can't fix, any suggestions?
"Jonathan Kamens" wrote in message ... "Dave" writes: I'd suggest you insist that HP send you a replacement printer. They only send refurbished printers as replacements. They come in a plain brown box and the warranty isn't transferable. Then take your photos to wal-mart to have them printed. There you really will get lab-quality prints. The main point of buying this printer was so that we wouldn't have to shlep to a store to get photo prints. Well I agree you have a valid complaint against HP. However, some photo shops now allow you to upload your digital photos online and then mail you the prints. -Dave |
#5
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HP C5280 can't print photos properly, HP can't fix, any suggestions?
You should have bought a Canon IP4500
Jonathan Kamens wrote: "Dave" writes: I'd suggest you insist that HP send you a replacement printer. They only send refurbished printers as replacements. They come in a plain brown box and the warranty isn't transferable. Then take your photos to wal-mart to have them printed. There you really will get lab-quality prints. The main point of buying this printer was so that we wouldn't have to shlep to a store to get photo prints. |
#6
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HP C5280 can't print photos properly, HP can't fix, any suggestions?
Dave wrote:
On a side note, I've got a older HP inkjet that produces acceptable quality photos when I bother to use it, but it was never advertised as being a photo printer, and it still has the streaking problem you mention sometimes. It probably uses the exact same technology as your supposed photo printer, which is why I am surprised that HP would advertise it as a photo printer. I have a 990cse Deskjet that was supposed to be able to do photo prints but it always ended up with the streaks too. Since I seldom tried to do photos I didn't care particualrly since it does everything else so well. Recently I came upon a good deal on a brand new HP D7160 Photosmart printer... if memory serves me I think I spent about $90 for it. It came with SIX cartridges as compared to the 990cse which just uses two. Well, this Photosmart printer really does do prints that look like they came from the lab. I am highly satisfied. It is my intention never to use it for anything other than photographs because of the ink costs. I'd suggest you insist that HP send you a replacement printer. When it arrives, don't open it but immediately list it for sale on craigslist as a "new" HP all-in-one machine, never opened! Sneaky but it sounds like a plan. HP never should have claimed their all in one machine cranked out lab quality prints. -- Mortimer Schnerd, RN mschnerdatcarolina.rr.com |
#7
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HP C5280 can't print photos properly, HP can't fix, any suggestions?
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#8
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HP C5280 can't print photos properly, HP can't fix, any suggestions?
I think you are doing the things available to you. Documenting your
experience and blogging it to the world. As long as your information is accurate and balanced, let the world know. I had a very similar experience with the same company with their digital camera line in Canada. They seem to work on attrition, figuring eventually they will wear you out. They also appear to have a budget in mind for "difficult" clients, and once they surpass that, they seem to blow you off. Talk up your experience. The internet is a great place to spread the word, good or bad, and it will affect the bottom line of a company. After my experience, and no effective resolution, I spoke to store managers at several local big box stores about it. One big box camera manager told me he was on the brink of dumping their product for their store, and soon afterward, the whole chain stopped carrying their cameras. This was one of the large Western Canada big box stores. In general, the war is one of numbers. Who gets more collateral damage. I agree that HP was once a wonderful company, but you also paid wonderfully high end prices for that experience. As target price points have dropped, so has the money available for customer service, let alone shipping and handling and replacing defective products You might want to send them a link to your blog so they get to see how they look on the "small screen" Art Jonathan Kamens wrote: Several months ago, I bought an HP C5280 All-In-One. I already have a good laser printer, so the only reason why I bought the C5280 was to be able to print high-quality photo prints. The C5280 has been unable to do that since the day I bought it. HP has sent me two replacement printers and five replacement photo cartridges. While the quality varies from cartridge to cartridge, it doesn't vary from printer to printer, and none of the catridges or printers produce prints of acceptable quality (in particular, printers which don't have stripes on them from jets in the cartridge failing to fire properly). The HP case manager handling my case insists that all he can do is send me replacement photo paper, since we haven't tried that yet. This, despite the fact that I've already tried several different packages of paper, all of them genuine HP purchased directly from HP, and none of them have solved the problem. I've asked for them to send a technician to my house to troubleshoot, since remote troubleshooting has failed. They refused. I've asked for them to take back the the printer, ink and photo paper, all of which were purchased directly from HP, and give me a refund. They refused. I asked my case manager if there was anyone else I could speak to who would be able to do more to help me. He said no. You can read the entire story at http://blog.kamens.brookline.ma.us/tag/c5280/ . Does anybody have any suggestions for what I should do? I'm just about out of ideas. HP was once an amazing company. It's a shame, but apparently that's apparently no longer the case. |
#9
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HP C5280 can't print photos properly, HP can't fix, any suggestions?
"Jonathan Kamens" wrote in message ... Several months ago, I bought an HP C5280 All-In-One. I already have a good laser printer, so the only reason why I bought the C5280 was to be able to print high-quality photo prints. The C5280 has been unable to do that since the day I bought it. I read the long story and suspect you may have a bad color cartridge. Have you printed diagnostic nozzle patterns? the color cartridge supplies C, M and Y, the photo cartridge has light C, Light M and photo black. Have you tried printing with the black cartridge installed instead of the photo cartridge? If this results in the same lines it would confirm the color cartridge as the issue. You say you have cleaned the cartridges - I presume you did this from the control panel or computer toolbox? If so you might try cleaning the cartridge contacts as shown at: http://h20000.www2.hp.com/bizsupport...ectID=bpa02060 (this is a different issue for a different cartridge set, but the cleaning may address the issue). I would do all the steps in the "Wiping the cartridge contacts" section. It would also help to see a nozzle diagnostic test. If you can print a nozzle diagnostic, scan it and email it to me at , I will take a look at it and make further suggestions. Regards, Bob Headrick, MS MVP Printing/Imaging |
#10
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HP C5280 can't print photos properly, HP can't fix, any suggestions?
"Bob Headrick" writes:
I read the long story and suspect you may have a bad color cartridge. Tried three different color cartridges. Have you printed diagnostic nozzle patterns? Every single self-test page for every single photo cartridge I tried showed numerous gaps in the grid patterns for the photo cartridges, most notably in the light magenta cartridge, but some in others as well. There were also gaps in the grid patterns for the color cartridges on some of the pages, but much fewer of them, and quite a few of the self-test pages showed no gaps at all for the color cartridge patterns. You say you have cleaned the cartridges - I presume you did this from the control panel or computer toolbox? If so you might try cleaning the cartridge contacts as shown at: http://h20000.www2.hp.com/bizsupport...ectID=bpa02060 Did this too. Can't imagine that it was relevant, considering that these were all brand-new cartridges. And is it really likely that four different brand-new photo cartridges would all have dirty contacts? It would also help to see a nozzle diagnostic test. If you can print a nozzle diagnostic, scan it and email it to me at , I will take a look at it and make further suggestions. All the test pages I printed are at work. I'll try to remember to do this tomorrow when I'm there. Thanks for your help. -- http://www.jews4obama.com/ |
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