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#1
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Out of Date Advertising
Last night I saw a Dell commercial on the TV. It said to go to
http://dell.ca/tv. Today is August 1st, yet the advertised offers expired on JUNE 22. I also just entered http://dell.ca/deals in response to a flyer that arrived today. THOSE offers expired YESTERDAY. Yet Dell sells primarily either on the Web or over the telephone (via India, of course). I have a friend interested, for some reason, in buying a Dell computer, and who is seeking my assistance. How can I recommend dealing with a company that is this inept? Yes, I do realize that this is more of a rant than a question. Sorry about that... but it helps to vent!!! Roger |
#2
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Out of Date Advertising
"Roger" wrote in message oups.com... Last night I saw a Dell commercial on the TV. It said to go to http://dell.ca/tv. Today is August 1st, yet the advertised offers expired on JUNE 22. I also just entered http://dell.ca/deals in response to a flyer that arrived today. THOSE offers expired YESTERDAY. Yet Dell sells primarily either on the Web or over the telephone (via India, of course). I have a friend interested, for some reason, in buying a Dell computer, and who is seeking my assistance. How can I recommend dealing with a company that is this inept? Yes, I do realize that this is more of a rant than a question. Sorry about that... but it helps to vent!!! Roger Roger, You're missing the problem completely. There are others involved in this problem then Dell. Do you think Dell would do things like this on purpose? The TV ad is likely a mistake of the TV Station/Network. Probably ran the wrong ad. The flyer was delivered by the postal service. Need I say more about the Canadian Postal Service? Tom |
#3
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Out of Date Advertising
Tom Scales wrote:
"Roger" wrote in message oups.com... Last night I saw a Dell commercial on the TV. It said to go to http://dell.ca/tv. Today is August 1st, yet the advertised offers expired on JUNE 22. I also just entered http://dell.ca/deals in response to a flyer that arrived today. THOSE offers expired YESTERDAY. Yet Dell sells primarily either on the Web or over the telephone (via India, of course). I have a friend interested, for some reason, in buying a Dell computer, and who is seeking my assistance. How can I recommend dealing with a company that is this inept? Yes, I do realize that this is more of a rant than a question. Sorry about that... but it helps to vent!!! Roger Roger, You're missing the problem completely. There are others involved in this problem then Dell. Do you think Dell would do things like this on purpose? The TV ad is likely a mistake of the TV Station/Network. Probably ran the wrong ad. The flyer was delivered by the postal service. Need I say more about the Canadian Postal Service? It isn't the flyer or the tv ad. The WEB SITES are out of date. Check them out yourself before you jump to conclusions. Roger |
#4
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Out of Date Advertising
Roger wrote:
Tom Scales wrote: "Roger" wrote in message oups.com... Last night I saw a Dell commercial on the TV. It said to go to http://dell.ca/tv. Today is August 1st, yet the advertised offers expired on JUNE 22. I also just entered http://dell.ca/deals in response to a flyer that arrived today. THOSE offers expired YESTERDAY. Yet Dell sells primarily either on the Web or over the telephone (via India, of course). I have a friend interested, for some reason, in buying a Dell computer, and who is seeking my assistance. How can I recommend dealing with a company that is this inept? Yes, I do realize that this is more of a rant than a question. Sorry about that... but it helps to vent!!! Roger Roger, You're missing the problem completely. There are others involved in this problem then Dell. Do you think Dell would do things like this on purpose? The TV ad is likely a mistake of the TV Station/Network. Probably ran the wrong ad. The flyer was delivered by the postal service. Need I say more about the Canadian Postal Service? It isn't the flyer or the tv ad. The WEB SITES are out of date. Check them out yourself before you jump to conclusions. Roger reading the fine print on Page 7 says, deals made between July 28 to August 03, 2006 for a few deals. Other deals made between July 21 to July 27, 2006 |
#5
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Out of Date Advertising
Your best bet would be to call Dell. You can ask the person who answers the
phone in India (probably "Hal, or "Stan") who can transfer you to a manager (most likely will be in the Philippians) who will look on a script written by someone in Memphis, who can call someone in Dallas who will e-mail someone in Canada who can get to the bottom of it for you. Then "Hal" or "Stan" will call you back about a week later to make sure that your issue was taken care of (most likely some sort of new dell customer service initiative that they enacted recently to bring their customer service rating up out of the toilet.) Sorry, I like to vent too "Roger" wrote in message oups.com... Last night I saw a Dell commercial on the TV. It said to go to http://dell.ca/tv. Today is August 1st, yet the advertised offers expired on JUNE 22. I also just entered http://dell.ca/deals in response to a flyer that arrived today. THOSE offers expired YESTERDAY. Yet Dell sells primarily either on the Web or over the telephone (via India, of course). I have a friend interested, for some reason, in buying a Dell computer, and who is seeking my assistance. How can I recommend dealing with a company that is this inept? Yes, I do realize that this is more of a rant than a question. Sorry about that... but it helps to vent!!! Roger |
#6
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Out of Date Advertising
"Roger" wrote in message oups.com... Tom Scales wrote: "Roger" wrote in message oups.com... Last night I saw a Dell commercial on the TV. It said to go to http://dell.ca/tv. Today is August 1st, yet the advertised offers expired on JUNE 22. I also just entered http://dell.ca/deals in response to a flyer that arrived today. THOSE offers expired YESTERDAY. Yet Dell sells primarily either on the Web or over the telephone (via India, of course). I have a friend interested, for some reason, in buying a Dell computer, and who is seeking my assistance. How can I recommend dealing with a company that is this inept? Yes, I do realize that this is more of a rant than a question. Sorry about that... but it helps to vent!!! Roger Roger, You're missing the problem completely. There are others involved in this problem then Dell. Do you think Dell would do things like this on purpose? The TV ad is likely a mistake of the TV Station/Network. Probably ran the wrong ad. The flyer was delivered by the postal service. Need I say more about the Canadian Postal Service? It isn't the flyer or the tv ad. The WEB SITES are out of date. Check them out yourself before you jump to conclusions. Roger Provide a link. From your explanation, it is not the websites that are out of date. |
#7
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Out of Date Advertising
Roger wrote:
Last night I saw a Dell commercial on the TV. It said to go to http://dell.ca/tv. Today is August 1st, yet the advertised offers expired on JUNE 22. I also just entered http://dell.ca/deals in response to a flyer that arrived today. THOSE offers expired YESTERDAY. Yet Dell sells primarily either on the Web or over the telephone (via India, of course). I have a friend interested, for some reason, in buying a Dell computer, and who is seeking my assistance. How can I recommend dealing with a company that is this inept? Yes, I do realize that this is more of a rant than a question. Sorry about that... but it helps to vent!!! Roger The offers on the dell.ca/tv webpage still appear to be valid and currently available since you can configure them and proceed to check-out. But Dell Canada may have forgotten to remove a splash ad on that webpage that refers to older offers that expired June 22, 2006. They seem to forget to update expiry dates quite often. I've even received emails for special Small Business offers which according to the fine print have expired over a month ago, but they are really new offers which are currently available. So I'd suggest if you like a deal, call and check if you are uncertain about the availability. Remember, sales and marketing don't make the machines or service them, so I wouldn't let their slip-ups influence your purchase decision. If you're interested, the newest online deals update every Friday morning at www.dell.ca Cheers, georgie |
#8
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Out of Date Advertising
On 1 Aug 2006 17:36:44 -0700, "Roger"
wrote: I have a friend interested, for some reason, in buying a Dell computer, and who is seeking my assistance. How can I recommend dealing with a company that is this inept? Dell has: - Given me the price of an expired promotion the day after the promotion ended. I don't know how long after a promotion ends they will still honor it. - Honored incorrect information that was specified on its website. It has also: - Given me incentives to keep my system(s) when I asked to return them. The lowest incentive they provided was $100, and the highest was $100 plus an additional $100 to spend at the accessories store. It has also: - Compensated me in some way for my "Dell Nightmare" scenarios that most of us have had. I received a free printer once, whey they were in the $200 range. I recently received a 3 year warranty for free. |
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