Help - gfx card driver install problems

I bought the ATI 4670 per the messages earlier in the week, but i'm
hitting a strange problem, and haven't been able to figure out how the
hell to work around it...

The drivers simply refuse to install, either as myself (in the admin
group), as administrator from a safe boot, and any other combination I
can think of from letting the hardware wizard try to do it, right
clicking on the .inf files to install them from safe mode etc.

From safe mode as administrator, i'm seeing a message about policies
in force on the computer stop me installing the display driver (I seem
to have got the other components installed OK)

The previous driver for the stock ATI X600 were removed as far as
possible beforehand, but brought to mind issues where i'd tried to use
newer drivers direct from ATI and it'd fail consistently ever time.

Any clues would be welcome, because it's annoying the crap out of me
now !

Hi!

The drivers simply refuse to install, either as myself (in the
admin group), as administrator from a safe boot, and any
other combination I can think of from letting the hardware
wizard try to do it,

What (if any) error is given when you try in normal mode, with or
without the installer? If you don't get one, is the System Event Log
recording anything?

right clicking on the .inf files to install them

That won't work outside of special INF files that install
software...like the old TweakUI installation method.

from safe mode etc.

....and I'm pretty sure that won't do it, because required services and
supporting drivers won't be running.

I absolutely would not expect that safe mode driver installations
would function as intended. Several that I have tried did not--and
sometimes I had a much worse mess on my hands afterwards.

Do you have .NET and the latest Windows Installer in place? The
complete ATI package requires .NET for Catalyst Control Center. If you
don't want .NET, a simple driver (without CCC) is available.

I think there is a need for more information. Posting to the ATI group
(alt.comp.periphs.videocards.ati) might help as well.

William

What (if any) error is given when you try in normal mode, with or
without the installer? If you don't get one, is the System Event Log
recording anything?

From the error log;

Driver Install: user must be a member of the Administrators group

(but I am)

I absolutely would not expect that safe mode driver installations
would function as intended. Several that I have tried did not--and
sometimes I had a much worse mess on my hands afterwards.

Hmm ok, thought it was worth a punt :-}

Do you have .NET and the latest Windows Installer in place? The
complete ATI package requires .NET for Catalyst Control Center. If you
don't want .NET, a simple driver (without CCC) is available.

Think so :-}

Just downloading the standalone driver now

I think there is a need for more information. Posting to the ATI group
(alt.comp.periphs.videocards.ati) might help as well.

OK thanks, i'll report on the standalone shortly too :-)

Even with the stand-alone driver (which still seems to want to use the
catalyst installer) I get the same error as before;

From the error log;
Driver Install: user must be a member of the Administrators group

It had a good go at copying all the files across, it just gives an
"installation complete, warnings occurred" with the error as shown
above :-(

Hi!

From the error log;
Driver Install: user must be a member of the Administrators group

That is really very strange. Have you tried creating a new administratively
privileged user account to see what happens then?

I also wonder about the driver signing requirement...Windows 2000 and XP
both can be set to reject non-signed drivers. I would have thought that ATI
would be signing all their drivers, but I still see hardware vendors that do
not. It's worth a shot.

My Computer Properties Hardware tab Driver Signing button.

William

On Mon, 11 Jan 2010 22:56:41 -0000, Colin Wilson
o.uk wrote:

Even with the stand-alone driver (which still seems to want to use the
catalyst installer) I get the same error as before;

From the error log;
Driver Install: user must be a member of the Administrators group

It had a good go at copying all the files across, it just gives an
"installation complete, warnings occurred" with the error as shown
above :-(


Just a wild guess but have you disabled any firewall or malware
protection? Sometimes error messages can be deceiving.

On Mon, 11 Jan 2010 22:56:41 -0000, in alt.sys.pc-clone.dell, Colin Wilson
o.uk wrote:

Even with the stand-alone driver (which still seems to want to use the
catalyst installer) I get the same error as before;

From the error log;
Driver Install: user must be a member of the Administrators group

It had a good go at copying all the files across, it just gives an
"installation complete, warnings occurred" with the error as shown
above :-(

I'll chip in with a wild guess: are you trying to install from an encrypted
folder, or is your temp folder encrypted?

I know from experience that some installers won't work if run from an
encrypted folder. I don't remember the exact error message anymore, but it
was something to do with not having the right privileges or something of
that nature.

--
Nick

Clarke's Third Law: "Any sufficiently advanced technology is
indistinguishable from magic."

That is really very strange. Have you tried creating a new administratively
privileged user account to see what happens then?

Not yet, but it's worth a shot !

My Computer Properties Hardware tab Driver Signing button.

Already set to "allow" (although for some reason it still asks)

Just a wild guess but have you disabled any firewall or malware
protection? Sometimes error messages can be deceiving.

Yep, been there, done that - it was the first thing I did before
trying to install the first time :-}

I'll chip in with a wild guess: are you trying to install from an encrypted
folder, or is your temp folder encrypted?

'fraid not - i've never used an encrypted drive / folder, as I know
how much more awkward it makes emergency data recovery !