If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
presario 2100 repair estimate / credit card insurance
Hello everyone,
This is my problem: 1. DC power jack broken (this one is pretty explanatory). 2. LCD screen is dark Even at the maximum brightness and contrast the LCD screen is darker compared to other laptops (like my R3000). If you compare the white color of the screen and any white paper – you can see how gray the screen really is. I was told by the Hewlett-Packard technician after extensive display driver troubleshooting that this is a hardware issue and that an LCD replacement will probably need to be performed. This is a 15 inch SXGA+ (not XGA) screen. 3. Strange screeching sounds when laptop is on battery power. When I unplug the laptop from the power outlet and just let it run on a battery – there is a strange screeching sound coming from the hard-drive whenever programs access the hard-drive. This is very annoying and it also seems to diminish the battery power quite quickly. It comes from the direction of the area where the network adapter, USB ports and power jack are located (so maybe not really from the hard drive) - but it oscillates when hard drive is being accessed - meaning if I am not doing anything - no annoying sound is present, but if I'm loading a page or some file - I can hear these sounds. They disappear as soon as the laptop is back on DC power. And this problem was there even before the power jack problem in #1 happened. 4. DVD drive is acting strange. Sometimes refuses to read CDs (unscratched originals). Sometimes makes strange noises. ----- So here is the problem I have. I bought the laptop in Sept. 2003. Since I have the credit card warranty extension - I called it in in August 2005 and they said take the laptop to a repair place and then file a claim (I have until February). If the estimate is more than what I paid for the laptop (around $800) then they will probably just say that they will give me my money back. If it will be lower, then they will pay for the fixing. I took the laptop to best buy. Waited for 35!!! days for the estimate, because they shipped it somewhere to Chicago. And at the end, the guy said that all he can see is the faulty power jack - even though the local guy in best buy agreed and saw all these 4 problems as I showed them to him. Eventually I paid $50 for the estimate, didn't get anything fixed and they didn't even type up the estimate!!! I took the laptop to circuit city, they had it for 3 weeks! They wrote a clumsy looking estimate saying a replacement of LCD, hard drive and power jack repair is needed, priced it at $1100. But they didn't even put the serial number or laptop model on that piece of paper and when I faxed it to Citibank, they said I need to have that. I came back to Circuit City and they said they would have to send the laptop back to them (they outsourced it again) so I was looking for another 3 weeks of lost time. I am still using this laptop - and finals were just around the corner, I had to use it. So... my question is - where in Minneapolis area can I just take this laptop to get an estimate done that my credit card company will be happy with? Or where can I ship it so that the turnaround time will be much less than best buy / circuit city? I am actually looking to have at least the power jack repaired for my own sake (regardless of whether citibank decides to approve or not). But the laptop has problems, so if it can be fixed for less than $800 - then great, but if not, I do need that price estimate so that they can just give me my money back. Please any advice on how to deal with this would be greatly appreciated!!! I thought of sending the laptop to 800tech.com or ikenfixit.com, but then I am worried that they wouldn't give me the estimate I'm looking for, because maybe they would be afraid, that I don't get the laptop repaired with them? I don't know what to do, I just know that I finally want to get this resolved! |
#2
|
|||
|
|||
presario 2100 repair estimate / credit card insurance
I'd press Circuit City to connect the dots for you and give you useable
estimate paperwork. For one thing, I can't believe that the serial number was not recorded by their contractor as protection against someone alledgedly (or actually!) getting the wrong laptop back. If so, they should be able to fax Circuit City a more complete estimate; after all, they should want to keep THEM happy. If not, it should still be resolvable. Combined with your existing estimate, laptop, and firm, on-site logic (harder to ignore than a phone call), you should be able to have them fix you up with complete paperwork at the customer service counter. Make it clear that you are not asking them for fiction-- just completeness! Even if this is a bit of a hassle, it should(?) take less time than starting over with other alternatives. Of course, my suggestion is not definitive; if someone has Minneapolis-specific (or not) info that might help, jump in! Good luck... and let the group know how it went. |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
presario 4770 daughter card not working | HH | Compaq Computers | 0 | December 14th 05 10:58 AM |
graphics card upgrade and Fonts | Boostm3 | Gateway Computers | 7 | December 2nd 05 06:25 PM |
FS printers/parts trays, printheads -- oki fujitsu dl3700 dl3800 hp genicom epson ibm dec jetdirect laserjet lexmark qms okidata microline 320 ml320 393 tally printronix tektronix qms toshiba zebra otc ibm intermec 7755 boul st laurent montreal ca | cisco | Printers | 2 | May 22nd 05 02:05 AM |
msi ti 4600 & asus p4c800e deluxe no powerup | dluxea | Asus Motherboards | 9 | May 19th 04 10:13 PM |