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Graphics card problems round 2 - Quick Answer Needed: Computer keeps freezing after switch on.



 
 
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  #11  
Old January 29th 04, 02:12 PM
Rob Hemmings
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"Ian" wrote in message
om...
snip
The replacement card is a Sapphire Radeon 9200SX card (128 MByte) and
has given trouble free performance on my system - curiously (and this
shouldn't happen to the degree it has), the performance of the entire
system is now noticable better / faster than it was with the Gefore
FX5200 card in (when it did decide to get out of bed). Then again I
may have just got lucky with the Radeon card...


Sapphire Radeons have a very good reputation - IMO they're
the best non-ATI manufacturer and I'd pay £5 more to get a
Sapphire branded one over any of the others, possibly barring
certain Hercules-branded ones (9800se AIW for example.)
--
Rob


  #12  
Old January 29th 04, 02:36 PM
Lee Blaver
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Ian wrote:



snip
The card is faulty, that's clear - I
think I'm beat and it looks as though I'll have to write off the £70 I
spent on it. XFX / Pine will not be receiving any more of my custom
(what I really want them to do I'll not repeat).


What is the position with regard to consumer protection laws and
component parts anyway, is it the same as for "complete" items?
Would the card count as a complete unit in its own right?

I'd be looking for the retailer to sort this out.
It's too easy to give up when it's "just" £70, I reckon they assume that
most people will not pursue things further when only small amounts are
involved.
The threat of Trading Standards and small claims may be enough, even if
you don't intend perusing it

Lee
--
To reply use lee.blaver and ntlworld.com
  #13  
Old January 31st 04, 12:19 AM
Ross Tregaskis
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Conor wrote in news:MPG.1a81d729165879b3989dd6
@news.claranews.com:

Err, the second machine will kill the card as its only an AGP 2x socket
WHICH SUPPLIES THE WRONG VOLTAGE.


AGP 2.0/3.0-only cards are keyed not to fit in older AGP 1.x sockets, so
this isn't actually an issue.

--
Ross Tregaskis
online diary @ http://inq1.pwp.blueyonder.co.uk

  #14  
Old January 31st 04, 05:43 PM
Ian
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Lee Blaver wrote in message ...
Ian wrote:



snip
The card is faulty, that's clear - I
think I'm beat and it looks as though I'll have to write off the £70 I
spent on it. XFX / Pine will not be receiving any more of my custom
(what I really want them to do I'll not repeat).


What is the position with regard to consumer protection laws and
component parts anyway, is it the same as for "complete" items?
Would the card count as a complete unit in its own right?

I'd be looking for the retailer to sort this out.
It's too easy to give up when it's "just" £70, I reckon they assume that
most people will not pursue things further when only small amounts are
involved.
The threat of Trading Standards and small claims may be enough, even if
you don't intend perusing it

Lee



The retailer was Maplin UK (Pilgrim Street, Newcastle upon Tyne -
being a Mackem [Sunderland], I don't really like buying things from
Geordies [Newcastle] anyway). I bought the card on 16th October 2003
(or thereabouts).

The fault as described did not show up until December. Now Maplin
clearly state on their receipts that they will not take responsability
for ny item after 14 days - that's ********, as there's the statutory
28 period under UK law.

However, as the fault did not show up until December, Maplin seem to
be out of the equation (though I'm going to have a go on Monday).

Hence I went directly to the manufacturers (or rather Pine / XFX's
local agents in the UK, Propellorhead), who to be honest have been
whilst not obstructive, have done the minimum necessary to help me.
They took the card back and reported no problems.

Again, this cannot be true, as I've had the card in two different
configurations, one of which it refuses to work on (initially
intermittent, now continuous) and the other where it's an intermittent
fault.

The bloke at Propellorhead then admitted that they only test the cards
on XFX motherboards. Hmmmmmmmm, not good policy.

It's not "just" £70 pounds and me being the skinflint I am, it p**ses
me off. But I'm in the middle of a heavy period of revision
preceeding some very big exams at the beginning of March, so this I
can do without. I may have to give up if Maplin won't help me,
because I simply don't have the time to pursue a small claims action
against them.

Ian
  #17  
Old February 13th 04, 09:26 PM
Ian
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(Ian) wrote in message . com...
(QrizB) wrote in message ...
On 31 Jan 2004 08:43:48 -0800,
(Ian) wrote:

The fault as described did not show up until December. Now Maplin
clearly state on their receipts that they will not take responsability
for ny item after 14 days - that's ********, as there's the statutory
28 period under UK law.


No there isn't.

However, the Sale of Goods Act (as amended) does allow you to claim
for a range of faults for up to 6 years from purchase. And during the
first 6 months it's up to the retailer to prove that the goods aren't
faulty, rather than vice-versa.

http://www.dti.gov.uk/ccp/topics1/fa...legoodsact.htm


Right, cheers for that - I'll dig out the receipt and nip down to
Maplins tomorrow...

Ian


Back to Maplins, sent off for testing - NO FAULT!!!!!

(So why a fault with two differnt configurations when I tested it???)

....anyway, back it comes, I try it and lo and behold, it works
perfectly!!!

Then comes the real shocker...

The ATI / Sapphire Radeon 9200SE card I bought as a cheapo replacement
(£44.99) stuffs the expensive Pine Geforce FX5200 card (£69.99) into
submission, throws it around the room a bit, whacks into orbit and
gives it another demonstration of what a fantastic graphics card it is
when the Geforce card lands...

For example, Radeon card, Prince of Persia perfectly playable.

Geforce Card, jerky graphics due to lack of processing power.

Tom's Hardware had the Geforce card as being the better and I
genuinely though that the Geforce was the better of cards. Guess
I've been taught a lesson not to believe everything I hear / read...

Ian
  #18  
Old February 13th 04, 09:27 PM
Ian
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Posts: n/a
Default

(Ian) wrote in message . com...
(QrizB) wrote in message ...
On 31 Jan 2004 08:43:48 -0800,
(Ian) wrote:

The fault as described did not show up until December. Now Maplin
clearly state on their receipts that they will not take responsability
for ny item after 14 days - that's ********, as there's the statutory
28 period under UK law.


No there isn't.

However, the Sale of Goods Act (as amended) does allow you to claim
for a range of faults for up to 6 years from purchase. And during the
first 6 months it's up to the retailer to prove that the goods aren't
faulty, rather than vice-versa.

http://www.dti.gov.uk/ccp/topics1/fa...legoodsact.htm


Right, cheers for that - I'll dig out the receipt and nip down to
Maplins tomorrow...

Ian


Back to Maplins, sent off for testing - NO FAULT!!!!!

(So why a fault with two differnt configurations when I tested it???)

....anyway, back it comes, I try it and lo and behold, it works
perfectly!!!

Then comes the real shocker...

The ATI / Sapphire Radeon 9200SE card I bought as a cheapo replacement
(£44.99) stuffs the expensive Pine Geforce FX5200 card (£69.99) into
submission, throws it around the room a bit, whacks into orbit and
gives it another demonstration of what a fantastic graphics card it is
when the Geforce card lands...

For example, Radeon card, Prince of Persia perfectly playable
(1024x768).

Geforce Card, jerky graphics due to lack of processing power (thnk it
needs to be dropped down to 640x480 to make it playable).

Tom's Hardware had the Geforce card as being the better and I
genuinely though that the Geforce was the better of cards. Guess
I've been taught a lesson not to believe everything I hear / read...

Ian
 




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