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#1
December 11th 05, 01:43 PM
posted to alt.sys.pc-clone.compaq
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Warranty Repairs
Purchased a new Presario desktop 45 days ago big box store.
DVD burner - lightscribe - is flaky. I'd like HP to send me new one. Anyone care to comment? As for social engineering, this I *can* do. 
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#2
December 12th 05, 06:46 PM
posted to alt.sys.pc-clone.compaq
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Warranty Repairs
ng_reader wrote:
Purchased a new Presario desktop 45 days ago big box store. DVD burner - lightscribe - is flaky. I'd like HP to send me new one. Anyone care to comment? As for social engineering, this I *can* do. Sooo, have you accessed the HP support site for your model? HP has been pretty good at issuing lightscribe and optical drive firmware updates for their newer computers. Q
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#3
December 13th 05, 12:24 AM
posted to alt.sys.pc-clone.compaq
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Warranty Repairs
"Quaoar" wrote in message . .. ng_reader wrote: Purchased a new Presario desktop 45 days ago big box store. DVD burner - lightscribe - is flaky. I'd like HP to send me new one. Anyone care to comment? As for social engineering, this I *can* do. Sooo, have you accessed the HP support site for your model? HP has been pretty good at issuing lightscribe and optical drive firmware updates for their newer computers. Q I think it might be software at this point. Added too many things, contention over it's use. But yes, they mentioned warrant repair cross ship with credit card maybe.
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#4
December 13th 05, 01:55 AM
posted to alt.sys.pc-clone.compaq
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Warranty Repairs
"ng_reader" wrote in message . .. "Quaoar" wrote in message . .. ng_reader wrote: Purchased a new Presario desktop 45 days ago big box store. DVD burner - lightscribe - is flaky. I'd like HP to send me new one. Anyone care to comment? As for social engineering, this I *can* do. Sooo, have you accessed the HP support site for your model? HP has been pretty good at issuing lightscribe and optical drive firmware updates for their newer computers. Q I think it might be software at this point. Added too many things, contention over it's use. But yes, they mentioned warrant repair cross ship with credit card maybe. Bad drive, they will ship new one with credit card. 3 day turn around. Stupid drive.
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#5
December 13th 05, 04:15 AM
posted to alt.sys.pc-clone.compaq
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Warranty Repairs
"ng_reader" wrote in message . .. "ng_reader" wrote in message . .. "Quaoar" wrote in message . .. ng_reader wrote: Purchased a new Presario desktop 45 days ago big box store. DVD burner - lightscribe - is flaky. I'd like HP to send me new one. Anyone care to comment? As for social engineering, this I *can* do. Sooo, have you accessed the HP support site for your model? HP has been pretty good at issuing lightscribe and optical drive firmware updates for their newer computers. Q I think it might be software at this point. Added too many things, contention over it's use. But yes, they mentioned warrant repair cross ship with credit card maybe. Bad drive, they will ship new one with credit card. 3 day turn around. Stupid drive. You never answered my question, which is entirely within your rights. Q
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#6
December 14th 05, 02:14 AM
posted to alt.sys.pc-clone.compaq
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Warranty Repairs
"Quaoar" wrote in message ... "ng_reader" wrote in message . .. "ng_reader" wrote in message . .. "Quaoar" wrote in message . .. ng_reader wrote: Purchased a new Presario desktop 45 days ago big box store. DVD burner - lightscribe - is flaky. I'd like HP to send me new one. Anyone care to comment? As for social engineering, this I *can* do. Sooo, have you accessed the HP support site for your model? HP has been pretty good at issuing lightscribe and optical drive firmware updates for their newer computers. Q I think it might be software at this point. Added too many things, contention over it's use. But yes, they mentioned warrant repair cross ship with credit card maybe. Bad drive, they will ship new one with credit card. 3 day turn around. Stupid drive. You never answered my question, which is entirely within your rights. Q But of course. Yes, I did. On more than one occasion. Trying chat AND calling. FWIW the guy I spoke to in Canada said that he's only seen about 1 bad drive a month on these puppies, which made it sound like mine was unusual. No idea what firmware I have, it's moot now. I just wonder if I get a new or "refurbished" drive. Y'know?
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#7
December 16th 05, 11:39 PM
posted to alt.sys.pc-clone.compaq
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Warranty Repairs
"ng_reader" wrote in message ... "Quaoar" wrote in message ... "ng_reader" wrote in message . .. "ng_reader" wrote in message . .. "Quaoar" wrote in message . .. ng_reader wrote: Purchased a new Presario desktop 45 days ago big box store. DVD burner - lightscribe - is flaky. I'd like HP to send me new one. Anyone care to comment? As for social engineering, this I *can* do. Sooo, have you accessed the HP support site for your model? HP has been pretty good at issuing lightscribe and optical drive firmware updates for their newer computers. Q I think it might be software at this point. Added too many things, contention over it's use. But yes, they mentioned warrant repair cross ship with credit card maybe. Bad drive, they will ship new one with credit card. 3 day turn around. Stupid drive. You never answered my question, which is entirely within your rights. Q But of course. Yes, I did. On more than one occasion. Trying chat AND calling. FWIW the guy I spoke to in Canada said that he's only seen about 1 bad drive a month on these puppies, which made it sound like mine was unusual. No idea what firmware I have, it's moot now. I just wonder if I get a new or "refurbished" drive. Y'know? At the low cost of drives, particularly for a bulk purchaser like HP, a new drive will be sent. I don't know if there is any incentive to refurb drives. Q
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