If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Get a refund?
Received a graphics card on 2 Sept. Went back immediately due to a
fault. Received it back 10 Sept. Now it's failed completely. Would prefer a refund. Would this be likely in the circumstances? -- Derek |
#2
|
|||
|
|||
Get a refund?
DerekBaker wrote:
Received a graphics card on 2 Sept. Went back immediately due to a fault. Received it back 10 Sept. Now it's failed completely. Would prefer a refund. Would this be likely in the circumstances? Any evidence that this fault is systemic and due to faulty design/manufacture and not just a couple of random events affecting only you? You can insist on a refund*. Whether the company immediately gives you one will depend on the company. Some will. Some will takes weeks and a Small Claims judgement in your favour and still take weeks after that to pay. So, the answer seems to be to demand a full refund, including all carriage charges to and fro. If you get one, fine. If not, then you have to decide whether a further replacement card *now* is a better solution for you than no card at all and no refund until next year..and possibly a lot of wasted time and energy in between. Me, I would probably give them one more chance to supply a working card - unless there was evidence of a faulty design/production that affected many, and meant that the replacement card would probably be useless, too. *You can insist on a written apology from the MD, as well. Delivered by him, personally. With a sign around his neck saying "Fraudster"..... -- Sue |
#3
|
|||
|
|||
Get a refund?
On 24 Sep, 09:34, Palindrome wrote:
DerekBaker wrote: Received a graphics card on 2 Sept. Went back immediately due to a fault. Received it back 10 Sept. Now it's failed completely. Would prefer a refund. Would this be likely in the circumstances? Any evidence that this fault is systemic and due to faulty design/manufacture and not just a couple of random events affecting only you? You can insist on a refund*. Whether the company immediately gives you one will depend on the company. Some will. Some will takes weeks and a Small Claims judgement in your favour and still take weeks after that to pay. So, the answer seems to be to demand a full refund, including all carriage charges to and fro. If you get one, fine. If not, then you have to decide whether a further replacement card *now* is a better solution for you than no card at all and no refund until next year..and possibly a lot of wasted time and energy in between. Me, I would probably give them one more chance to supply a working card - unless there was evidence of a faulty design/production that affected many, and meant that the replacement card would probably be useless, too. *You can insist on a written apology from the MD, as well. Delivered by him, personally. With a sign around his neck saying "Fraudster"..... -- Sue Why Insist on a refund? remember the person receiving your request may well react far better in your interest if you politely ask for a refund. I know that we would. Alan www.stuff-uk.net |
#4
|
|||
|
|||
Get a refund?
Alan Stanley wrote:
On 24 Sep, 09:34, Palindrome wrote: DerekBaker wrote: Received a graphics card on 2 Sept. Went back immediately due to a fault. Received it back 10 Sept. Now it's failed completely. Would prefer a refund. Would this be likely in the circumstances? Any evidence that this fault is systemic and due to faulty design/manufacture and not just a couple of random events affecting only you? You can insist on a refund*. Whether the company immediately gives you one will depend on the company. Some will. Some will takes weeks and a Small Claims judgement in your favour and still take weeks after that to pay. So, the answer seems to be to demand a full refund, including all carriage charges to and fro. If you get one, fine. If not, then you have to decide whether a further replacement card *now* is a better solution for you than no card at all and no refund until next year..and possibly a lot of wasted time and energy in between. Me, I would probably give them one more chance to supply a working card - unless there was evidence of a faulty design/production that affected many, and meant that the replacement card would probably be useless, too. *You can insist on a written apology from the MD, as well. Delivered by him, personally. With a sign around his neck saying "Fraudster"..... -- Sue Why Insist on a refund? remember the person receiving your request may well react far better in your interest if you politely ask for a refund. I know that we would. It's called a feeble attempt at humour. aka irony. My point was that the OP can *insist* on anything he fancies - but getting it is something else... I don't imagine that very many MDs will go along with hand-delivering a personal apology whilst wearing a sign around his neck..Or will react well to anyone insisting on anything without a reasonable argument to back it up.. As you say, being polite and reasonable and treating the supplier with understanding and respect is more likely to get understanding and sympathy in return. -- Sue |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
My refund/repair | 3:0\) Misty | UK Computer Vendors | 1 | September 27th 04 09:38 PM |
RMA refund of carriage? | Matt | UK Computer Vendors | 10 | August 3rd 03 10:34 AM |
Can I claim a refund??? | Bubba | UK Computer Vendors | 0 | July 3rd 03 08:47 PM |