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#11
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Carbonite Sneaks in
On Thu, 9 Dec 2010 16:26:26 -0800 (PST), "
wrote: On Dec 9, 1:27*pm, Doug wrote: On 12/9/2010 12:29 PM, wrote: While I was updating an old Dell 600M running Windows XP that I did not have on for several months, a program named Carbonite download itself automatically onto my desktop. *I did not have the virus software running as it was being updated also. It apparently did not actually install itself, but it would not let me delete it. When I googled Carbonite, expecting to see a reference to Carbonite as a virus issue, *I saw that it was a legit online backup service. Has anyone else had this experience with Carbonite? Larry If it is actually a genuine Carbonite installer it is highly unlikely it "downloaded itself." A much more likely scenario would be that it was an opt out option alongside some other download and the check-box went unnoticed. (like they often do with toolbars, the "would you like to download zippygood toolbar" and if you forget or don't notice to uncheck it you get the toolbar.) I've used Carbonite for sometime now and they seem to be a straight shooter. Of course any file could be named anything but, I can't say I've ever seen malware place itself visible on the desktop As to why it was locked from deletion who knows. Windows. Right? D Hi Doug...also odd that it modified the registry in several places. I had McAfee check the executable file before I deleted it and it did not detect a virus. After the windows updates was completed there was a Carbonite shortcut on the desktop pointing to a folder with an installation program in the Program directory. Unlocker could only unlock and delete the executable upon reboot. Several other files were scattered over the harddrive. I have no idea how those files got onto the computer, but Mcafee was apparently down when it was being updated. The shortcut was dated with today's date. I sent an email to company asking them if they were aware of any issues like this, but haven't heard back. I have been Windows user since 1987 and never had this happen. Larry As a general rule I don't do updates of any kind because I've heard too many stories like this tho usually it has to do with windows updates in particular. I have people who disagree with my approach but in the past I've had a working system when I went to bed only to find it not working in the morning and attributed that to a windows update. You may want to check your firewall settings more closely as well as restore points. Of course frequent backups are the best defense. |
#12
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Carbonite Sneaks in
On Dec 9, 9:30*pm, "RnR" wrote:
On Thu, 9 Dec 2010 16:26:26 -0800 (PST), " wrote: On Dec 9, 1:27 pm, Doug wrote: On 12/9/2010 12:29 PM, wrote: While I was updating an old Dell 600M running Windows XP that I did not have on for several months, a program named Carbonite download itself automatically onto my desktop. I did not have the virus software running as it was being updated also. It apparently did not actually install itself, but it would not let me delete it. When I googled Carbonite, expecting to see a reference to Carbonite as a virus issue, I saw that it was a legit online backup service. Has anyone else had this experience with Carbonite? Larry If it is actually a genuine Carbonite installer it is highly unlikely it "downloaded itself." A much more likely scenario would be that it was an opt out option alongside some other download and the check-box went unnoticed. (like they often do with toolbars, the "would you like to download zippygood toolbar" and if you forget or don't notice to uncheck it you get the toolbar.) I've used Carbonite for sometime now and they seem to be a straight shooter. Of course any file could be named anything but, I can't say I've ever seen malware place itself visible on the desktop As to why it was locked from deletion who knows. Windows. Right? D Hi Doug...also odd that it modified the registry in several places. *I had McAfee check the executable file before I deleted it and it did not detect a virus. After the windows updates was completed there was a Carbonite shortcut on the desktop pointing to a folder with an installation program in the Program directory. Unlocker could only unlock and delete the executable upon reboot. Several other files were scattered over the harddrive. *I have no idea how those files got onto the computer, but Mcafee was apparently down when it was being updated. *The shortcut was dated with today's date. I sent an email to company asking them if they were aware of any issues like this, but haven't heard back. I have been Windows user since 1987 and never had this happen. Larry As a general rule I don't do updates of any kind because I've heard too many stories like this tho usually it has to do with windows updates in particular. *I have people who disagree with my approach but in the past I've had a working system when I went to bed only to find it not working in the morning and attributed that to a windows update. * You may want to check your firewall settings more closely as well as restore points. *Of course frequent backups are the best defense. * Thanks for the advice I will do that...Later this evening I did a Windows XP update on another older Dell laptop I have. It had been offline for several months. The updates went flawlessly as they usually do. Larry |
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Carbonite Sneaks in
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#14
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Carbonite Sneaks in
On Dec 10, 12:31*pm, Christopher Muto wrote:
On 12/9/2010 12:29 PM, wrote: While I was updating an old Dell 600M running Windows XP that I did not have on for several months, a program named Carbonite download itself automatically onto my desktop. *I did not have the virus software running as it was being updated also. It apparently did not actually install itself, but it would not let me delete it. When I googled Carbonite, expecting to see a reference to Carbonite as a virus issue, *I saw that it was a legit online backup service. Has anyone else had this experience with Carbonite? Larry the installation of carbonite on your computer is most likely the result of you updating java. *recent java prompted updates include carbonite installation unless you read the prompts carefully and uncheck it from being installed. *historically the google toolbar was distribited along with java updates, and in the last year or two the msn/bing tool bar was installed along with java updates, and not carbonite or msn/bing depending if you already have one or the other. *read the prompts more carfully and you can avoid the installation of these optional things. you should be able to see carbonite in add/remove programs. *if not then reboot your computer and look again. Hi Christopher...There was a java update in addition to a windows and mcafee update. However I never saw, and I do watch the updates carefully, anything that would indicated that more than just java was being installed, let alone being able to opt out of anything. So no list to uncheck when java was being installed. A short cut was placed on my desktop that pointed to the executable installer file in the Program directory. The short cut generated a message telling me to click on it for a trial preview of the Carbonite. Of course I did not do that. It did not appear to me that any program was installed yet in spite of that fact that the registry was modified in several places. All very strange. I just got a note from Carbonite in respond to my query, they said that in all likely hood I clicked on a link to install it. If so whatever link there might have been it was invisible to me and I did not even have a browser open at the time. If I did miss something, it was well hidden from my sight. And besides what is the deal with a locked executable that would not permit me to easily delete it as well as altering the registry files? Again I would say that that is pretty aggressive and invasive marketing. But its over now and I will move on. Thanks for your message. Larry |
#16
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Carbonite Sneaks in
On Dec 10, 6:55*pm, Christopher Muto wrote:
On 12/10/2010 3:02 PM, wrote: On Dec 10, 12:31 pm, Christopher *wrote: On 12/9/2010 12:29 PM, wrote: While I was updating an old Dell 600M running Windows XP that I did not have on for several months, a program named Carbonite download itself automatically onto my desktop. *I did not have the virus software running as it was being updated also. It apparently did not actually install itself, but it would not let me delete it. When I googled Carbonite, expecting to see a reference to Carbonite as a virus issue, *I saw that it was a legit online backup service. Has anyone else had this experience with Carbonite? Larry the installation of carbonite on your computer is most likely the result of you updating java. *recent java prompted updates include carbonite installation unless you read the prompts carefully and uncheck it from being installed. *historically the google toolbar was distribited along with java updates, and in the last year or two the msn/bing tool bar was installed along with java updates, and not carbonite or msn/bing depending if you already have one or the other. *read the prompts more carfully and you can avoid the installation of these optional things. you should be able to see carbonite in add/remove programs. *if not then reboot your computer and look again. Hi Christopher...There was a java update in addition to a windows and mcafee update. *However I never saw, and I do watch the updates carefully, anything that would indicated that more than just java was being installed, let alone being able to opt out of anything. *So no list to uncheck when java was being *installed. A short cut was placed on my desktop that pointed to the executable installer file in the Program directory. *The short cut generated a message telling me to click on it for a trial preview of the Carbonite. Of course I did not do that. It did not appear to me that any program was installed yet in spite of that fact that the registry was modified in several places. All very strange. I just got a note from Carbonite in respond to my query, they said that in all likely hood I clicked on a link to install it. *If so whatever link there might have been it was invisible to me and I did not even have a browser open at the time. If I did miss something, it was well hidden from my sight. And besides what is the deal with a locked executable that would not permit me to easily delete it as well as altering the registry files? Again I would say that that is pretty aggressive and invasive marketing. But its over now and I will move on. Thanks for your message. Larry i know this group is starved for something to talk about, but you are way over thinking this. *you installed carbonite with the java update. the java update has an opt in default that you must uncheck if you don't want the garbage that they happen to be pushing. *perhaps one of these screen shots of what the java update screen will ring a bell.http://windowssecrets.com/2009/08/13...soft-install-c... uninstall it if you don't want it. or do a system restore to before you installed it if you can't figure out how to uninstall it. Got it.. Thanks for your work! |
#17
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Carbonite Sneaks in
On 12/10/2010 8:55 PM, Christopher Muto wrote:
On 12/10/2010 3:02 PM, wrote: On Dec 10, 12:31 pm, Christopher wrote: On 12/9/2010 12:29 PM, wrote: While I was updating an old Dell 600M running Windows XP that I did not have on for several months, a program named Carbonite download itself automatically onto my desktop. I did not have the virus software running as it was being updated also. It apparently did not actually install itself, but it would not let me delete it. When I googled Carbonite, expecting to see a reference to Carbonite as a virus issue, I saw that it was a legit online backup service. Has anyone else had this experience with Carbonite? Larry the installation of carbonite on your computer is most likely the result of you updating java. recent java prompted updates include carbonite installation unless you read the prompts carefully and uncheck it from being installed. historically the google toolbar was distribited along with java updates, and in the last year or two the msn/bing tool bar was installed along with java updates, and not carbonite or msn/bing depending if you already have one or the other. read the prompts more carfully and you can avoid the installation of these optional things. you should be able to see carbonite in add/remove programs. if not then reboot your computer and look again. Hi Christopher...There was a java update in addition to a windows and mcafee update. However I never saw, and I do watch the updates carefully, anything that would indicated that more than just java was being installed, let alone being able to opt out of anything. So no list to uncheck when java was being installed. A short cut was placed on my desktop that pointed to the executable installer file in the Program directory. The short cut generated a message telling me to click on it for a trial preview of the Carbonite. Of course I did not do that. It did not appear to me that any program was installed yet in spite of that fact that the registry was modified in several places. All very strange. I just got a note from Carbonite in respond to my query, they said that in all likely hood I clicked on a link to install it. If so whatever link there might have been it was invisible to me and I did not even have a browser open at the time. If I did miss something, it was well hidden from my sight. And besides what is the deal with a locked executable that would not permit me to easily delete it as well as altering the registry files? Again I would say that that is pretty aggressive and invasive marketing. But its over now and I will move on. Thanks for your message. Larry i know this group is starved for something to talk about, but you are way over thinking this. you installed carbonite with the java update. the java update has an opt in default that you must uncheck if you don't want the garbage that they happen to be pushing. perhaps one of these screen shots of what the java update screen will ring a bell. http://windowssecrets.com/2009/08/13...f-with-patches uninstall it if you don't want it. or do a system restore to before you installed it if you can't figure out how to uninstall it. Christopher Muto is right on target here. I was setting up a refurb laptop again today with Windows XP Pro. I routinely install the latest Java along with Acrobat Reader and the long laundry list of Windows updates, 'cause you can't do much without Java and you shouldn't do much without all the Microsoft bandaids, bubble gum and tissue paper that holds the house of cards together. Lo and behold, the Java install offered me a Carbonite free trail install, with the default all checked to install it. Had I not unchecked it, the Carbonite stuff would have found its way into the computer. EVERYBODY is offering free trials and other sneakware along with their own updates and installs. Even Microsoft. Ya gotta be careful with "Microsoft Update" compared to "Windows Update". In addition to updates for the real Windows software you use on your computer (e.g. Office, Visio, etc), you get critical updates for stuff you do not use like Windows Live and Sharepoint. This is the Microsoft way to con you into trying their software web software (Is the DOJ or EU looking into this monopolistic practice, tying other software to the OS?), no different than the Carbonite trial, the McAfee Security Scan that rides on the back of Acrobat Reader, or the 100 different browser toolbars. How many of you have ever run across a system with 5 or 6 IE toolbars squeezing down the real estate of the browser window itself? Seems like a lot of people mindlessly install updates and never bother to read what is also checked off for installation. So their system gets cluttered up with crap. Fortunately, CCleaner and Revo Uninstaller come to the rescue for people who know how to use them... Ben Myers |
#18
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Carbonite Sneaks in
On Dec 11, 9:15*am, Ben Myers wrote:
On 12/11/2010 9:04 AM, RnR wrote: On Fri, 10 Dec 2010 15:09:03 -0800 (PST), " *wrote: On Dec 10, 3:45 pm, *wrote: On Fri, 10 Dec 2010 12:35:26 -0800 (PST), " *wrote: On Dec 10, 1:02 pm, " *wrote: On Dec 10, 12:31 pm, Christopher *wrote: On 12/9/2010 12:29 PM, wrote: While I was updating an old Dell 600M running Windows XP that I did not have on for several months, a program named Carbonite download itself automatically onto my desktop. I did not have the virus software running as it was being updated also. It apparently did not actually install itself, but it would not let me delete it. When I googled Carbonite, expecting to see a reference to Carbonite as a virus issue, I saw that it was a legit online backup service. Has anyone else had this experience with Carbonite? Larry the installation of carbonite on your computer is most likely the result of you updating java. recent java prompted updates include carbonite installation unless you read the prompts carefully and uncheck it from being installed. historically the google toolbar was distribited along with java updates, and in the last year or two the msn/bing tool bar was installed along with java updates, and not carbonite or msn/bing depending if you already have one or the other. read the prompts more carfully and you can avoid the installation of these optional things. you should be able to see carbonite in add/remove programs. if not then reboot your computer and look again. Hi Christopher...There was a java update in addition to a windows and mcafee update. However I never saw, and I do watch the updates carefully, anything that would indicated that more than just java was being installed, let alone being able to opt out of anything. So no list to uncheck when java was being installed. A short cut was placed on my desktop that pointed to the executable installer file in the Program directory. The short cut generated a message telling me to click on it for a trial preview of the Carbonite. Of course I did not do that. It did not appear to me that any program was installed yet in spite of that fact that the registry was modified in several places.. All very strange. I just got a note from Carbonite in respond to my query, they said that in all likely hood I clicked on a link to install it. If so whatever link there might have been it was invisible to me and I did not even have a browser open at the time. If I did miss something, it was well hidden from my sight. And besides what is the deal with a locked executable that would not permit me to easily delete it as well as altering the registry files? Again I would say that that is pretty aggressive and invasive marketing. But its over now and I will move on. Thanks for your message. Larry Three messages from Carbonite....then I am signing off... First message: Hello Larry and thank you for contacting Carbonite Customer Support. We would like to like to inform you that Carbonite is an online backup tool with which you can backup the data on your system on our backup server using the Internet connection. With this if your computer crashes or if you need to wipe out then you can get the backed up data from your system by restoring it from our servers. We normally advertise about our software online, you might have clicked on any link& *it would have asked for installation. If you wish to check the feature and the specifications about our software then you can visit on our official web sitewww.carbonite.com. Please let us know if you need additional assistance. Second Message: Hello Larry and thank you for contacting Carbonite Customer Support. We apologize for the inconvenience this may have caused you. We do not send such softwares to any computer. It seems to be a malware that is causing this issue. As to download our free trial, customer has to login to our website and register with us and I have reviewed your email and did not find any account under your email. We request you to install a good Anti-virus or Anti-Spyware program to get rid of the program on your computer or speak to your local technician. Please let us know if you need additional assistance. Third Message: Hello Larry and thank you for contacting Carbonite Customer Support. We apologize for any inconvenience this may have caused. We will definitely work on this and make sure that this does not happen again. |
#19
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Carbonite Sneaks in
Hi!
While I was updating an old Dell 600M running Windows XP that I did not have on for several months, a program named Carbonite download itself automatically onto my desktop. I did not have the virus software running as it was being updated also. It's being "shipped" with newer updates to Sun/Oracle's Java VM software. To avoid such things, be doubly-sure to read all of the installer screens and uncheck any optional third-party software that you do not want. Yes, I think it's a somewhat sleazy practice. Software installers should only install the software that you are expecting them to install. William |
#20
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Carbonite Sneaks in
On Dec 11, 1:21*pm, "William R. Walsh"
m wrote: Hi! While I was updating an old Dell 600M running Windows XP that I did not have on for several months, a program named Carbonite download itself automatically onto my desktop. *I did not have the virus software running as it was being updated also. It's being "shipped" with newer updates to Sun/Oracle's Java VM software. To avoid such things, be doubly-sure to read all of the installer screens and uncheck any optional third-party software that you do not want. Yes, I think it's a somewhat sleazy practice. Software installers should only install the software that you are expecting them to install. William What is really funny is that they have sent me four requests to evaluate their customer support response making me wonder if the support service is totally automated. Larry |
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