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#1
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PLEASE HELP-External hard drive problem
I have recently purchased an external hard drive: 250GB- USB2.0 Interface
and I am using a notebook Window XP. Last night, after saving large files music onto it I tried to eject the device by clicking on the 'Safely Remove Hardware' icon in the system tray and clicked on stop and it said "Device 'generic volume' cannot be stopped right now. Try stopping the device again later". This message kept coming up and eventually I had to eject the driver. I have not lost any of the content but I still get the same message even after having changed the properties for ejecting (fast way). Please note that the check carried out while trying to exit was positive. I am not very experienced on these matters, drive is cheap and I believe an old version, can you please help? Many thanks in advance. |
#2
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PLEASE HELP-External hard drive problem
"Teti Garf" wrote in message ... I have recently purchased an external hard drive: 250GB- USB2.0 Interface and I am using a notebook Window XP. Last night, after saving large files music onto it I tried to eject the device by clicking on the 'Safely Remove Hardware' icon in the system tray and clicked on stop and it said "Device 'generic volume' cannot be stopped right now. Try stopping the device again later". This message kept coming up and eventually I had to eject the driver. I have not lost any of the content but I still get the same message even after having changed the properties for ejecting (fast way). Please note that the check carried out while trying to exit was positive. I am not very experienced on these matters, drive is cheap and I believe an old version, can you please help? Many thanks in advance. Probably something on your machine was still accessing the drive. But Always try to Safely remove if you can. |
#3
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PLEASE HELP-External hard drive problem
-Is your notebook USB2.0 compatible? (just to make sure)
-Did the hard drive come with drivers? windows xp has a number of generic drivers for many different devices. if your external HD came with drivers, you should install them to be sure it will work correctly with your notebook. -what file system is the external hard drive formatted with (NTFS, FAT)? it seems like a program or windows itself is reading the external HD and not allowing it to eject because it is in use. if the HD is formatted with NTFS, there is something called Indexing that windows uses to index and find files on the drive quickly (which may be why it will not let you eject). to check: 1. Connect the HD to the notebook, open My Computer, right click the external HD, and click 'Properties'. 2. under the General tab, you should see the file system the HD currently has. if it is NTFS, then proceed to 3. 3. click through the tabs until you find a box labeled 'Allow Indexing Service to index this disk for fast file searching'. uncheck this box. 4. select 'Apply changes to all subfolders and files'. click ok. 5. if any errors (files cannot be updated) come up click ignore. -try closing any programs which could possibly be reading or accessing the drive before ejecting. -make sure windows is up to date. you can use Windows/Microsoft update. |
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