Dell Customer Service update

An update on the delivery dilemna involving my Inspiron power supply...

Finally spoke to someone who has actually kept in touch and tried to keep me
up to date with the situation, despite the incompetence elsewhere...
Still unclear why Dell could not be more proactive in keeping me up to date
without having to chase them, and why they did not get in touch to work out
a better delivery option. I ended up having to fax the courier one day
(seeing an attempted delivery via the courier website was so annoying, as
this is what I told Dell would happen !) and got the kit delivered to work
the next day - that's 6 days after my notebook arrived.

Interestingly, 5 days after I took delivery of the main kit, Dell dropped me
an advisory email to tell me about the problem.....right..... NO ****,
SHERLOCK, I TOLD YOU !!! Talk about rubbing salt in the wound.

Well I am using my new kit now and jolly nice it is too (by the way, I saw a
thread about SP2 being preloaded on delivery of new kit and I can tell you
it ain't. Download/install was pretty smooth though)

Have further discussed a sum of remuneration, which should happen, but the
extra push I made on that one for some goodwill freebie has run into a
blocker. I'm advised that as the margins on this deal were not high this may
be tricky...awww. I retorted to that one with 'ok, so your profit margin on
1 unit outweighs your valued customer commitment and relationship does it ?'
Let's see shall we ?!

hoping no-one else has this thrill ride, and looking foward to enjoying my
new toy once I stop being ****ed off with them.
I had to laugh at the Help Desk gag someone posted, the irony just knocks me
out !

:-)