If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#11
|
|||
|
|||
"bill" wrote in message news:MPG.1b15e6dc4b469af3989732@localhost... In article , says... "Lil' Dave" wrote in snip I have written Circuit City online. I told them of the incident and that I will gladly purchase it online [which I could have] if they make things right. If they don't I'll just write a macro and post the message every few weeks for a year. They will lose more in sales over this than any alledged loss they take selling me it for $1199. Thanks, Mike You don't know much about _________ outfits do you. They don't give a **** what you do. There will always be more sheep to shear. Bill (bill's post edited to make a point) Take the above statement and fill in the blank. This thread would be shorter if we listed businesses who DID and DO give a crap and offer outstanding customer service before and after the sale. I do agree, however, with the OPs original point. Circuit City could've made this right so very easily, yet apparently doesn't care enough to do so. Perhaps a blessing; if they treated you this way upfront, then imagine how they would treat you once they had your money after the sale. Stew |
#12
|
|||
|
|||
I kind of hard time following your story since you seem to be using
interchangeable the concept of a sale price and of a rebate. However, basically, you went to CC to buy a computer. Once there, you became uncertain of which model to get. So, you simply walked out without buying anything. You finally went back to CC after several days only to find out that you waited too long. The sale/rebate ended as scheduled. Well, sales end and rebates end all the time. That is just the way the world works. The phrase "you snooze, you loose" comes to mind. Of course, you want to bully the CC manager into giving you an exception. Basically, sales and rebates end as scheduled for everyone except you, right? You walked out that first time without buying anything, and you want to make that CC's fault. I guess you feel that since you told CC "I'd be back Wednesday" that you had "dibs" on the sale/rebates until then. However, just how many people say "I'll be back" and never actually come back? Matter of fact, I would think that a phrase like "I'll be back" is like "I'll call you" or "Let's have lunch sometime". Just a way to depart and leave someone. I would not fault the salesperson for taking it to be a meaningless phrase that it is. Sure, it would be nice if the CC manager made an exception for you, and give you the sale price/rebate after they ended. However, that doesn't make the manager, or CC, "bad" for not doing so. MikeW wrote: This is unbelievable. IMO, Avoid Circuit City at all costs after what they just pulled on me. |
#13
|
|||
|
|||
They pulled the same stunt to me when looking for a toshiba satellite. Even
worse, at the end nobody wanted to help me because "everyone is busy right now", but when they were attending me they interrupted every time to attend other customers. I got really ****ed of and told out loud that I was going to compusa instead (right across the street). Someone from a register came out to calm me down and that she would talk to the people in the computer section. It's really annoying when they tell you "no, that rebate is no longer available" and not only you previously talked to someone who told you there was that rebate, but also the sticker is still on display. -- Pole Dome Guitar Religion "If you choose not to decide you still have made a choice..." Rush "Jay Cee" wrote in message ... what a bunch of idiots they sound like. screw em, take your biz elsewhere and enjoy whatever you buy.... jay cee "MikeW" wrote in message ... This is unbelievable. IMO, Avoid Circuit City at all costs after what they just pulled on me. I went in on Monday to buy an HP Notebook model ZX5160. They were offering an additional $250 off and with a $100 rebate the price was $1199. I saw their model ZX5040US for $199 after rebates. That has a dedicated memory for the video and firewire. But it was out of stock and they didn't know if any were coming in. I specifically told the salesman that I'd be back Wednesday after researching the 2nd computer. I show up this afternoon and the $250 Circuit City Rebate is gone. I'm told it ended Sunday night. This almost came to blows as the sales manager first infers I didn't see it,then tells me the guy we found who helped me wasn't from the computer section so he can't be expected to know a rebate ends. I told him that wasn't my problem and that his refusal to honor the price was a "stupid decision." Then he tells me he isn't stupid and get ****ed off. I as ked him how he was ****ed off when I was getting screwed? He insisted he wasn't screwing me and that he was trying to work with me. I asked him how, by now tralking me into paying $1349 for the same computer I wanted to walk out the door with on Monday? I then had to tell him to listen carefully as I didn't say he was stupid. I said he was making a stupid managerial decision as I walked in the door with cash, his salesman [who suddenly wasn't a real salesman] spoke to me about the two different notebooks, and I said I'be be back to buy one Wednesday. I had to explain to him that if the sale ended Monday [now another saleman intervenes and tells me it ended Monday not Sunday] then the onus is on the salesman to try to sell me one Monday by telling me the rebate ended. He goes back into "I can't manufacture a store rebate." to which I told him he could do whatever he wanted to do and write up an explanation. His comment then was that at $1199 he was losing money. I asked how he was losing money if he was selling it at that price all last week! Avoid Circuit City. They remind me of a place called TOPS in NJ years ago. They just wanted to sell you a service contract and be out the door with you. Mike |
#14
|
|||
|
|||
what a bunch of idiots they sound like. screw em, take your biz elsewhere and enjoy whatever you buy.... jay cee They are the same as Radio Shack, only go there if you can completely ignore the sales people. They are know nothings and will do every dumb thing they can to steer you wrong. |
#15
|
|||
|
|||
On Thu, 20 May 2004 04:52:12 -0500, MikeW wrote:
I don't need the money. I have plenty as this $250 does not make or break me. It is principle. The principle is that you tried to buy a product after the offer ended. *You* are in the wrong and Circuit City is better off without you. Cheers, Guy ** I may not be perfect, but I'm ** English, and that's the next best thing! |
#16
|
|||
|
|||
"MikeW" wrote in message
news | bill wrote in | news:MPG.1b15e6dc4b469af3989732@localhost: | | You don't know much about big retail outfits do you. | | Well, I did work my way through college in one. And I know that back then, | if the customer was wronged you could do anything to complete the sale. | They chose not to. | | I also was raised that a man's word is his bond. This is just another | indication of the mess we are in. | You presume a lowly retail sales attendant has the legal authority as an agent to bind his master, and unfortunately, you are incorrect in this assumption. The retail establishment chose _not_ to "make it right" and such is life. You've not been wronged, just not treated in the fashion that would engender your continued patronage. So your recourse is to shop elsewhere, chalk it up to experience, get it in writing next time, stop whining! -- Best regards, Kyle |
#17
|
|||
|
|||
Despite the details you provided, my response remains unchanged. ACYA or
ACYOA. Verbal promises mean nothing in today's world, sad to say, in the marketplace. "MikeW" wrote in message ... "Lil' Dave" wrote in news:wnSqc.46168$pJ1.20466@lakeread02: In cases like that, you ask for a written (not verbal) rain check indicating the product and price. Then it is their problem. Well, they had the one I walked in to buy in stock and I took no note of anything that I saw in the store stating it ended. My telling the salesman that I'd be back in 2 days should have alreted him to saying that the sale was/might be over. I don't believe anything stating its end was there as I was comparing two machines that were not next to each other and even took the card on Monday from one notebook to place it next to another and went down to see if there was anything other than the 64 MB dedicated graphics card. In fact it couldn't have been there. I've been researching notebooks at Best Buy, HP online, and Circuit City for a month. I have always clicked the rebates to see when they end. Some end in a week [to try to get you in the door] and some end in Sept/Oct. The $250 one read as a Circuit City Rebate with no date as the HP ones had dates. And I did not just click each computer once. This has been a long process of researching which one to purchase. I have written Circuit City online. I told them of the incident and that I will gladly purchase it online [which I could have] if they make things right. If they don't I'll just write a macro and post the message every few weeks for a year. They will lose more in sales over this than any alledged loss they take selling me it for $1199. Thanks, Mike |
#18
|
|||
|
|||
In today's marketplace, ACYA or ACYOA. Verbal promises mean nothing, sad to
say, in today's marketplace. Be careful about anything written as well. "MikeW" wrote in message news bill wrote in news:MPG.1b15e6dc4b469af3989732@localhost: You don't know much about big retail outfits do you. Well, I did work my way through college in one. And I know that back then, if the customer was wronged you could do anything to complete the sale. They chose not to. I also was raised that a man's word is his bond. This is just another indication of the mess we are in. MikeW |
#19
|
|||
|
|||
Agreed. They are waiting for more sheep. They know there will be no
returning sheep and don't care as there's more new sheep behind them. "S.Lewis" wrote in message .. . "bill" wrote in message news:MPG.1b15e6dc4b469af3989732@localhost... In article , says... "Lil' Dave" wrote in snip I have written Circuit City online. I told them of the incident and that I will gladly purchase it online [which I could have] if they make things right. If they don't I'll just write a macro and post the message every few weeks for a year. They will lose more in sales over this than any alledged loss they take selling me it for $1199. Thanks, Mike You don't know much about _________ outfits do you. They don't give a **** what you do. There will always be more sheep to shear. Bill (bill's post edited to make a point) Take the above statement and fill in the blank. This thread would be shorter if we listed businesses who DID and DO give a crap and offer outstanding customer service before and after the sale. I do agree, however, with the OPs original point. Circuit City could've made this right so very easily, yet apparently doesn't care enough to do so. Perhaps a blessing; if they treated you this way upfront, then imagine how they would treat you once they had your money after the sale. Stew |
#20
|
|||
|
|||
Point taken. This particular clerk working at Circuit City has no apparent
concept of right/wrong, promises and their implied honor to keep same, honor, concepts of treating customer relations as gold. And????? Welcome to the real world. Title of of a Mister Mister song. Here in the real world. Title of an Alan Jackson song. You might take a listen, though they sound most different, a similar lesson is told. "MikeW" wrote in message news "Jay Cee" wrote in news:c8gr54$oq5$1@nntp-stjh-01- 01.rogers.nf.net: screw em, take your biz elsewhere and enjoy whatever you buy.... Thank you for being the voice of reason out in a wilderness full of people who must screw people whenever they can from reading the inane responses on this issue. I don't need the money. I have plenty as this $250 does not make or break me. It is principle. I look at them doing this as not only being outrageous and foolish, but it takes away buying two seats to a great concert. IOW, they are taking my money and ****ing it away when they wrote down the price of both units that I was looking at. MikeW |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Clicking Seagate drive / Swapped circuit board | John Smith | Homebuilt PC's | 8 | June 3rd 04 07:56 AM |
Avoid Circuit City | MikeW | Overclocking | 41 | June 1st 04 04:11 PM |
Avoid Circuit City | MikeW | General | 29 | May 27th 04 07:37 AM |
Hewlett-Packard & Circuit City | Richard E Sgrignoli | General | 2 | March 17th 04 09:42 AM |
vcore mod a7n8x-x | Moods | Asus Motherboards | 1 | January 18th 04 10:23 AM |