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Thread Tools | Display Modes |
#1
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Vostro 1400-very poor display
I recently purchased a Vostro 1400 from the Dell Outlet. My impression of
the machine is quite favorable with one dramatic exception: The display, which is a WXGA+ truelife, is shockingly bad. The display's brightness and contrast are weak to the point of being unacceptable. I have tweaked every setting I can think of to no avail. I also have a Inspiron 1720, also purchased from the outlet and that unit has a gorgeous screen. I have been a loyal Dell customer and never had a hardware issue till now. I figure I saved about $300 (about 40% of purchase price of the same configuration built new). I wondered if any posters have any similar experiences or thoughts on this issue before I contact Dell. |
#2
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Vostro 1400-very poor display
"Buta-san 505" wrote in message ... I recently purchased a Vostro 1400 from the Dell Outlet. My impression of the machine is quite favorable with one dramatic exception: The display, which is a WXGA+ truelife, is shockingly bad. The display's brightness and contrast are weak to the point of being unacceptable. I have tweaked every setting I can think of to no avail. I also have a Inspiron 1720, also purchased from the outlet and that unit has a gorgeous screen. I have been a loyal Dell customer and never had a hardware issue till now. I figure I saved about $300 (about 40% of purchase price of the same configuration built new). I wondered if any posters have any similar experiences or thoughts on this issue before I contact Dell. Just worked on a Vostro 1400 yesterday with the same display (software-related). Display is/was gorgeous. If you're within your 14 or 21 day return period, I'd contact Dell ASAP and request an exchange. Since you also have an i1720, you plainly have a source for comparison. I'm making the assumption that no video drivers/software changes have been made on your part, and you've adjusted screen brightness manual with no satisfactory results. Exchange it if you're within your return warranty period. Good luck, Stewart |
#3
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Vostro 1400-very poor display
Thank you, Stewart. I just received the machine on Friday and it's going
back Monday if there is no improvement. Since it's an outlet laptop purchased as a fixed configuration, I would imagine it would be difficult to get exactly the same specs and am curious as to what my options will be. Geoff "S.Lewis" wrote in message .. . "Buta-san 505" wrote in message ... I recently purchased a Vostro 1400 from the Dell Outlet. My impression of the machine is quite favorable with one dramatic exception: The display, which is a WXGA+ truelife, is shockingly bad. The display's brightness and contrast are weak to the point of being unacceptable. I have tweaked every setting I can think of to no avail. I also have a Inspiron 1720, also purchased from the outlet and that unit has a gorgeous screen. I have been a loyal Dell customer and never had a hardware issue till now. I figure I saved about $300 (about 40% of purchase price of the same configuration built new). I wondered if any posters have any similar experiences or thoughts on this issue before I contact Dell. Just worked on a Vostro 1400 yesterday with the same display (software-related). Display is/was gorgeous. If you're within your 14 or 21 day return period, I'd contact Dell ASAP and request an exchange. Since you also have an i1720, you plainly have a source for comparison. I'm making the assumption that no video drivers/software changes have been made on your part, and you've adjusted screen brightness manual with no satisfactory results. Exchange it if you're within your return warranty period. Good luck, Stewart |
#4
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Vostro 1400-very poor display
Buta-san 505 wrote:
Thank you, Stewart. I just received the machine on Friday and it's going back Monday if there is no improvement. Since it's an outlet laptop purchased as a fixed configuration, I would imagine it would be difficult to get exactly the same specs and am curious as to what my options will be. They'll swap it with that or a better system if they can't match it exactly. You may not get the same O/S, in which case ask for the CDs and they're free, but you do have to install it yourself, and will have lost a week or so. -- On the internet, nobody knows you're a jerk. |
#5
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Vostro 1400-very poor display
Ron Hardin wrote:
Buta-san 505 wrote: Thank you, Stewart. I just received the machine on Friday and it's going back Monday if there is no improvement. Since it's an outlet laptop purchased as a fixed configuration, I would imagine it would be difficult to get exactly the same specs and am curious as to what my options will be. They'll swap it with that or a better system if they can't match it exactly. You may not get the same O/S, in which case ask for the CDs and they're free, but you do have to install it yourself, and will have lost a week or so. Incidentally, you send the system back in the box that the replacement system comes in, which will have a return label. -- On the internet, nobody knows you're a jerk. |
#6
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Vostro 1400-very poor display
Ron- Thanks to you as well.
"Ron Hardin" wrote in message ... Ron Hardin wrote: Buta-san 505 wrote: Thank you, Stewart. I just received the machine on Friday and it's going back Monday if there is no improvement. Since it's an outlet laptop purchased as a fixed configuration, I would imagine it would be difficult to get exactly the same specs and am curious as to what my options will be. They'll swap it with that or a better system if they can't match it exactly. You may not get the same O/S, in which case ask for the CDs and they're free, but you do have to install it yourself, and will have lost a week or so. Incidentally, you send the system back in the box that the replacement system comes in, which will have a return label. -- On the internet, nobody knows you're a jerk. |
#7
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Vostro 1400-very poor display
"Buta-san 505" wrote in message ... Thank you, Stewart. I just received the machine on Friday and it's going back Monday if there is no improvement. Since it's an outlet laptop purchased as a fixed configuration, I would imagine it would be difficult to get exactly the same specs and am curious as to what my options will be. Geoff Geoff - Check the specs on this system before you call. The machine shouldn't be extremely hard to match up. Typically - as Ron has stated - you'll get the equivalent or a slight upgrade for your trouble if it cannot be matched. Stew |
#8
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Vostro 1400-very poor display
Buta-san 505 wrote:
I recently purchased a Vostro 1400 from the Dell Outlet. My impression of the machine is quite favorable with one dramatic exception: The display, which is a WXGA+ truelife, is shockingly bad. The display's brightness and contrast are weak to the point of being unacceptable. I have tweaked every setting I can think of to no avail. I also have a Inspiron 1720, also purchased from the outlet and that unit has a gorgeous screen. I have been a loyal Dell customer and never had a hardware issue till now. I figure I saved about $300 (about 40% of purchase price of the same configuration built new). I wondered if any posters have any similar experiences or thoughts on this issue before I contact Dell. To add to what you've already been told, I bought a 1400 a couple of months ago and the display is beautiful. So, it would seem that you got a lemon. Bob |
#9
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Vostro 1400-very poor display
The Dell tech rep told me they do not exchange the system. I have to send
the machine back to Dell and they will presumably "fix" the display. The rep told me the process should take not much more than a week, which I find hard to believe. I am starting to get a bit unhappy. Geoff "S.Lewis" wrote in message .. . "Buta-san 505" wrote in message ... Thank you, Stewart. I just received the machine on Friday and it's going back Monday if there is no improvement. Since it's an outlet laptop purchased as a fixed configuration, I would imagine it would be difficult to get exactly the same specs and am curious as to what my options will be. Geoff Geoff - Check the specs on this system before you call. The machine shouldn't be extremely hard to match up. Typically - as Ron has stated - you'll get the equivalent or a slight upgrade for your trouble if it cannot be matched. Stew |
#10
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Vostro 1400-very poor display
"Buta-san 505" wrote in message ... The Dell tech rep told me they do not exchange the system. I have to send the machine back to Dell and they will presumably "fix" the display. The rep told me the process should take not much more than a week, which I find hard to believe. I am starting to get a bit unhappy. Geoff The tech is incorrect. Ask to speak to a supervisor if needed. 1) You might call customer service and tell them that you'd like to return the system for a full refund. This is something they absolutely do NOT want to happen. 2) Then suggest to the customer service rep. that you will "settle" for a comparable system exchange ASAP. Don't be deterred. What I and others here are suggesting is not an unusual request. The tech is apparently reading a script and attempting to drink the koolaid rather than save a customer. Stick by your guns. Stew |
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