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#1
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ZipZoomFly and DOA Hitachi SATA drives
A month ago, I ordered two 250GB SATA drives from ZipZoomFly.com. They
both arrived DOA with scratches around the case screws. One was dented on the lid. I reported all this in my RMA request. After some delay, I was granted a RMA number, and sent them back. That was over two weeks ago. They've had them for a week, and the only communication I've received from them stated that the dented one was damaged by me, and would not necessarily be covered by warranty. If Hitachi replaced it, I'd be in the clear, but ZipZoomFly would not issue a replacement if Hitachi considered the warranty voided. Their communication was quite poor (and their customer service gives the impression of being a shoestring operation.) They have not confirmed that either is defective. ZipZoomFly's packaging in shipping was more than adequate (and their shipping fast). The drives were sealed when I got them. So one would have to guess that they were damaged before shipment. But ZipZoomFly's "customer service" approach has put me in a situation where I have no evidence. As far as they are concerned I damaged the drive. It frankly seems reasonable that they would wonder if I damaged the one drive. They ship out new drives and if it comes back looking like someone dropped it, well, the customer could have done it, right? Except in this case there are three other customers who posted to www.resellerratings.com who had the exact same problem, who placed their initial order around the time I did mine. We're taliing the exact same drives- the Hitachi one I mentioned above- and in each case the drives were dented and DOA. One person said the drive looked like it had been shot with a BB gun. another sent two back, ordered replacements, and the replacements were similarly damaged. In every case, ZipZoomFly is asserting that the buyers of these drives damaged them. I can only guess that if there are four cases like this at one review site from such a short period as this, there must be others, and ZipZoomFly must know that they shipped a large batch of bad drives to customers. At this point, I am looking for any similar, essentially identical testimonies from other ZipZoomFly customers. While I feel there's something seriously fradulent about all this, I really would be happy to just get a full refund, and I'd like as much help as I can in backing up my position with my credit card company. Oh, and perhaps I should also add that I've done business with them before. If they get it right the first time, they are an excellent value. But clearly, I've ordered from low-cost online retailers one time too many. Please contact me at |
#2
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"Albert Silverman" wrote:
A month ago, I ordered two 250GB SATA drives from ZipZoomFly.com. They both arrived DOA with scratches around the case screws. One was dented on the lid. I reported all this in my RMA request. After some delay, I was granted a RMA number, and sent them back. That was over two weeks ago. They've had them for a week, and the only communication I've received from them stated that the dented one was damaged by me, and would not necessarily be covered by warranty. If Hitachi replaced it, I'd be in the clear, but ZipZoomFly would not issue a replacement if Hitachi considered the warranty voided. Their communication was quite poor (and their customer service gives the impression of being a shoestring operation.) Probably an office/room with some computers in it. They have not confirmed that either is defective. ZipZoomFly's packaging in shipping was more than adequate (and their shipping fast). Second day air. The drives were sealed when I got them. What do mean by sealed? Do mean factory sealed? Was there damage to the outside of the package? So one would have to guess that they were damaged before shipment. But ZipZoomFly's "customer service" approach has put me in a situation where I have no evidence. You mean asking you to return the drives? How could the approach have been better? As far as they are concerned I damaged the drive. It frankly seems reasonable that they would wonder if I damaged the one drive. They ship out new drives and if it comes back looking like someone dropped it, well, the customer could have done it, right? Except in this case there are three other customers who posted to www.resellerratings.com who had the exact same problem, who placed their initial order around the time I did mine. We're taliing the exact same drives- the Hitachi one I mentioned above- and in each case the drives were dented and DOA. One person said the drive looked like it had been shot with a BB gun. another sent two back, ordered replacements, and the replacements were similarly damaged. In every case, ZipZoomFly is asserting that the buyers of these drives damaged them. I can only guess that if there are four cases like this at one review site from such a short period as this, there must be others, and ZipZoomFly must know that they shipped a large batch of bad drives to customers. Only the shadow knows. At this point, I am looking for any similar, essentially identical testimonies from other ZipZoomFly customers. That's why I included the storage group. While I feel there's something seriously fradulent about all this, I really would be happy to just get a full refund, and I'd like as much help as I can in backing up my position with my credit card company. I think you are covering the bases. Oh, and perhaps I should also add that I've done business with them before. If they get it right the first time, they are an excellent value. I noticed that with IBM hard disk drives, their prices are very low. But clearly, I've ordered from low-cost online retailers one time too many. Please contact me at Good luck. -- I included the storage group since the original author is talking about a serious issue with hard disk drives from a common online retailer. |
#3
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On 26 Jan 2005 13:10:43 -0800, "Albert Silverman"
wrote: [snip] | Oh, and perhaps I should also add that I've done business with them | before. If they get it right the first time, they are an excellent | value. But clearly, I've ordered from low-cost online retailers one | time too many. If you want service as good in dealing with problems as in filling orders, buy from Newegg next time! Larc §§§ - Change planet to earth to reply by email - §§§ |
#4
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"Larc" wrote in message ... On 26 Jan 2005 13:10:43 -0800, "Albert Silverman" wrote: [snip] | Oh, and perhaps I should also add that I've done business with them | before. If they get it right the first time, they are an excellent | value. But clearly, I've ordered from low-cost online retailers one | time too many. If you want service as good in dealing with problems as in filling orders, buy from Newegg next time! Ditto! s |
#5
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Thanks for putting this in the storage discussion.
The hard drives were sealed in a plastic electrostatic bag. I assumed that these were manufacturer- provided. Maybe I'm wrong. The bags did not appear damaged in any way. (Mind you, only one of the HD's was dented. But both looked like they were refurbs, with a newer label slapped on top of an old one, and scratch marks all around the corner screws.) When I said that " ZipZoomFly's 'customer service' approach has put me in a situation where I have no evidence. " I meant that their telling me I was at fault left me with nothing to show. I can't prove I didn't do it. There's nothing I can offer except the truth. Thanks for the followups. If I get my refund, I'll be looking at newegg more- I believe I bought my camera from them. AS |
#6
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How's this for nightmare service?
Call ZipZoomFly's "Customer Service" people on the phone, and they'll tell they can't do anything, that you'll have to talk to the Returns department. And this is the quality of interaction you can expect from Returns. FYI, the fellow below who appears artful at the cryptic non-reply is in charge of the Returns department. All the below makes more sense if read in reverse. ---------------------------------------------------------------- Dear Sir, As listed below will return to manufacturer to try get replacement for you. As you claim product receive was dented. Regards, Andy RMA Dept. ================================================== === At 07:51 PM 1/26/2005, you wrote: Andy, Quite a few of your customers who have bought Hitachi drives from you this month have had the same problem I have. We get dented, defective equipment and after we return it, you blame us for it. I shouldn't have to defend my handling of the equipment you sent; you are in a position to know that you're selling a really bad batch of Hitachi stock. Pointing the finger at the buyers of those discs is dishonest. For myself, a full refund for my full order is the only solution. I am not interested in the possibility of getting more defective equipment. A quick refund would satisfy me and end my research into your other dissatisfied customers. Thank you, Michael Weston ================================================== ======= Date: Thu, 27 Jan 2005 11:10:44 -0800 From: Andy Huynh Dear Sir, We will return the 1 damage unit to manufacturer to try to get replacement to process refund for you. They will inspect the part that you claim receive damage as the product was ship out manufacturer seal brand new per manufacturer not possible to be ship out this way. As for the other 1 unit no damage will process refund for you first. Regards, Andy RMA Dept. |
#7
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(I changed the subject line back, otherwise Google puts the thread
in separate places.) "Albert Silverman" wrote: I shouldn't have to defend my handling of the equipment you sent; you are in a position to know that you're selling a really bad batch of Hitachi stock. If the hard disk drives were in a factory sealed package and there was no damage to the package as you said, ZipZoomFly might not have known. Pointing the finger at the buyers of those discs is dishonest. |
#8
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John Doe wrote:
(I changed the subject line back, otherwise Google puts the thread in separate places.) "Albert Silverman" wrote: I shouldn't have to defend my handling of the equipment you sent; you are in a position to know that you're selling a really bad batch of Hitachi stock. If the hard disk drives were in a factory sealed package and there was no damage to the package as you said, ZipZoomFly might not have known. Zipzoomfly likely never had the drives in their possession--the normal operating procedure for an online business is to pass the order through to a wholesale distributer who ships directly from the wholesaler's warehouse. Pointing the finger at the buyers of those discs is dishonest. -- --John Reply to jclarke at ae tee tee global dot net (was jclarke at eye bee em dot net) |
#9
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"J. Clarke" wrote:
John Doe wrote: If the hard disk drives were in a factory sealed package and there was no damage to the package as you said, ZipZoomFly might not have known. Zipzoomfly likely never had the drives in their possession--the normal operating procedure for an online business is to pass the order through to a wholesale distributer who ships directly from the wholesaler's warehouse. Right. I think some online outlets ship from the same warehouses. Sometimes you can find real-time stock status which shows stock in warehouses in various states. One might also notice when orders ship from different states. |
#10
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I have bought many items from ZipZoomFly without any problems. And if
you check the merchant rating at some place like PriceGrabber, you will find the highest customer rating of 5 stars. I have seen a few threads such as this before and I have to wonder about a deliberate attempt to besmirch ZipZoomFly's reputation. jimbo |
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