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#1
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BLOWN through the quoted delivery date ...
Well . . . we blew through the 5/8 date. Now the systems are saying
5/17. Is there any secret phone number/ website that has real delivery info/ manufaturing status? The sales people just seem to access the same info as the order status website. Is there a group in Gateway that can truly check status. I've got to schedule time off to take delivery of the PC... burned up one day so far! -j |
#2
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BLOWN through the quoted delivery date ...
On May 10, 8:55 am, jp wrote:
Well . . . we blew through the 5/8 date. Now the systems are saying 5/17. Is there any secret phone number/ website that has real delivery info/ manufaturing status? The sales people just seem to access the same info as the order status website. Is there a group in Gateway that can truly check status. I've got to schedule time off to take delivery of the PC... burned up one day so far! -j I don't know why Gateway doesn't host a users forum like Dell has. When I had to deal with order status and troubleshooting issues with Dell the last time around, the forum was most helpful instead of having to make phone calls. My Gateway sales rep told me that the order status page is broke and will always say processing until it ships. You will never see the in production stage. But when it ships Gateway is supposed to email you the tracking info so you can see when it will be delivered. I'm hoping the order status website will do the same. The automated order status phone number is just as bad as the status webpage. I think it just reads you whatever is there. But once you get shipper info and a tracking numbers, go to the shippers website (UPS or FedEx) and keep checking for updates. It will show as your packages move from place to place. When it gets close you can figure when it should come to your door and take off that day to receive it. |
#3
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BLOWN through the quoted delivery date ...
Delayed again.... now to 6/6. It'll be 1 1/2 months since I ordered.
They blamed it on issues related to moving production to Tenn. Wow is their sales to order system busted. I'll give it until 6/6, then I pull the plug on the order. On May 11, 5:00 pm, Ikaros wrote: On May 10, 8:55 am, jp wrote: Well . . . we blew through the 5/8 date. Now the systems are saying 5/17. Is there any secret phone number/ website that has real delivery info/ manufaturing status? The sales people just seem to access the same info as the order status website. Is there a group in Gateway that can truly check status. I've got to schedule time off to take delivery of the PC... burned up one day so far! -j I don't know why Gateway doesn't host a users forum like Dell has. When I had to deal with order status and troubleshooting issues with Dell the last time around, the forum was most helpful instead of having to make phone calls. My Gateway sales rep told me that the order status page is broke and will always say processing until it ships. You will never see the in production stage. But when it ships Gateway is supposed to email you the tracking info so you can see when it will be delivered. I'm hoping the order status website will do the same. The automated order status phone number is just as bad as the status webpage. I think it just reads you whatever is there. But once you get shipper info and a tracking numbers, go to the shippers website (UPS or FedEx) and keep checking for updates. It will show as your packages move from place to place. When it gets close you can figure when it should come to your door and take off that day to receive it. |
#4
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BLOWN through the quoted delivery date ...
On May 16, 11:43 am, jp wrote:
Delayed again.... now to 6/6. It'll be 1 1/2 months since I ordered. They blamed it on issues related to moving production to Tenn. Wow is their sales to order system busted. I'll give it until 6/6, then I pull the plug on the order. I hope you get your order soon. I'm coming up on my estimated arrival date in a few days. I haven't gotten any status that my order is shipping yet. I'm hoping for an email with tracking numbers soon. I wrote a second time to Gateway this past Friday for an update. I got this prompt reply but unless a miracle happens I'm assuming I will miss my estimated delivery date too since a shipment could take 3-5 days or even more. Gateway's order status email response: "I apologize for any confusion regarding the status of your order. Please note that although the Web site states that your order is in the processing stage this does not necessarily mean that your order is being delayed. The actual status of your order is in the production stage. We base our estimated arrival dates on the number of orders we have for a product and the expected arrival date of the parts needed to fulfill those orders. We receive items into stock every day, and we calculate this into our estimated arrival dates. Therefore, although the site indicates that we are awaiting parts, there is no reason to believe that we will be unable to meet the original estimated arrival date. Your order is expected to arrive on May 25, 2007." |
#5
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BLOWN through the quoted delivery date ...
Just noticed my estimated arrival date changed from today 5/25/07 to
6/5/07. I'm waiting it out because if I canceled and ordered elsewhere I would be waiting even longer to get my new PC another month from now. When I called gateway yesterday they told me all orders placed in April on certain systems are messed up due to the move from Mexico to Tenessee. You'd figure they would be smart and just build them in another USA plant duing this disruption??? I was planning on writing a review of my new FX530 but if I do this delay will factor into it. |
#6
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BLOWN through the quoted delivery date ...
6/5? you're still a day ahead of me!
On May 25, 10:49 am, Ikaros wrote: Just noticed my estimated arrival date changed from today 5/25/07 to 6/5/07. I'm waiting it out because if I canceled and ordered elsewhere I would be waiting even longer to get my new PC another month from now. When I called gateway yesterday they told me all orders placed in April on certain systems are messed up due to the move from Mexico to Tenessee. You'd figure they would be smart and just build them in another USA plant duing this disruption??? I was planning on writing a review of my new FX530 but if I do this delay will factor into it. |
#7
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BLOWN through the quoted delivery date ...
On May 29, 11:26 am, jp wrote:
6/5? you're still a day ahead of me! Well, you could still beat me yet. I just got this Gateway reply from my weekly email order status request and now getting actual specifics as to their reason for the delays with my FX530XM: "Looking up on my resources, it appears that we are having shortage on 7-bay BTX Tower Case Tungsten. We have contacted our warehouses for availability." |
#8
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BLOWN through the quoted delivery date ...
On Thu, 31 May 2007 19:43:02 -0700, Ikaros wrote:
On May 29, 11:26 am, jp wrote: 6/5? you're still a day ahead of me! Well, you could still beat me yet. I just got this Gateway reply from my weekly email order status request and now getting actual specifics as to their reason for the delays with my FX530XM: "Looking up on my resources, it appears that we are having shortage on 7-bay BTX Tower Case Tungsten. We have contacted our warehouses for availability." I ordered a FX530XM on 5/2, delivery 6/1. Just got an e-mail saying it was now 7/5 delivery. I cancelled the order. kp |
#9
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BLOWN through the quoted delivery date ...
On Jun 2, 3:33 pm, kp wrote:
I ordered a FX530XM on 5/2, delivery 6/1. Just got an e-mail saying it was now 7/5 delivery. I cancelled the order. kp I've never gotten any email from Gateway about delays, just a phone call a week ago that my date changed from 5/25 to 6/5. One rep I spoke to said I had no email associated with my order so I gave it to him! I'm trying to hold out because if I order another brand I'll be waiting another month for that one. Plus my alternate choice was a Dell XPS 410 but with the same features and options as on my customized $2300 FX530XM, I'd be paying around $400-$500 more! Thats the main reason I went back to Gateway from Dell (as a old returning customer) to get the most bang for the buck. Now though I'm paying for it in time lost waiting. Its holding my up planning a summer family vacation, and plus I bought stuff prepping for the new PC: A second computer desk to put my Dell on, a new all-in-one printer, wireless keyboard/mouse combo, headset, and wireless router to network them. Also, I have to contend with hardware failures on my 5 year old Dell by replacing the video card and keyboard. Ans so this is the most expensive computer purchase I've ever made. And just my luck I've been waiting 5 weeks now since ordering it on 4/27. I bet you they won't even offer anything for their inventory troubles to me like take of $99 to give me free shipping maybe? I doubt it. |
#10
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BLOWN through the quoted delivery date ...
My esitmated delivery date has been updated again. After ordering my
system on 4/27 it went from 5/25 to 6/5 and now to 6/25. Maybe I can write to Dell to see if they would give me a competitive offer for a similar XPS configuration and price to help me decide to ultimately do. There is still a chance that my FX530 could arrive before the latest estimated date. I don't know what to do because I got a good sales discount savings to begin with. But potentially waiting 2 months from order to delivery seems to be excessive and in my opinion pushing it. |
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