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HP C4385 All-in-One Scanner, Printer Copier & Norton Internet Security Problem
I have my HP C4385 Photosmart All in One (scanner, printer, copier)
connected to my computer via its built-in wireless 802.11g connection. I can print to it via the wireless connection while running my antivirus software, but I can not scan. When I attempt to scan, I get a message telling me that "hpqscnvw has stopped working." If I disable my firewall, I can scan and the picture will be transferred to my computer automatically. I have tried searching for "hpqscnvw" but that file is not found on my computer. I guess what I really need to know is which program or .dll I need to include in the list of programs the firewall will allow to access the internet so my scanner can transfer pictures back to my computer. I am running Windows Vista on a brand new HP desktop with 3gb of RAM. Any ideas anyone? |
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HP C4385 All-in-One Scanner, Printer Copier & Norton Internet Security Problem
This may not help, but I thought I would pass along my experience. I am
using an HP C7280 All in One, using MS Vista Home Premium OS. It is also a 802.11g wireless device. I have had about 90% success in scanning using the HP Digital Imaging software. The rest of the time, I have had crashes of hpqscnvw.exe, with the message "hpqscnvw has stopped working." I suspect you are not having problems with a firewall - that wouldn't cause failure of the hpqscnvw.exe, just lack of response. In my case, that executable is located at C:\Program Files\HP\Digital Imaging\bin. Have you run HP Update, to make sure you have the latest HP software? My hpqscnvw.exe is version 9.0.0.108 "BPC" wrote in message ... I have my HP C4385 Photosmart All in One (scanner, printer, copier) connected to my computer via its built-in wireless 802.11g connection. I can print to it via the wireless connection while running my antivirus software, but I can not scan. When I attempt to scan, I get a message telling me that "hpqscnvw has stopped working." If I disable my firewall, I can scan and the picture will be transferred to my computer automatically. I have tried searching for "hpqscnvw" but that file is not found on my computer. I guess what I really need to know is which program or .dll I need to include in the list of programs the firewall will allow to access the internet so my scanner can transfer pictures back to my computer. I am running Windows Vista on a brand new HP desktop with 3gb of RAM. Any ideas anyone? |
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HP C4385 All-in-One Scanner, Printer Copier & Norton InternetSecurity Problem
I am also having this problem with a HP Scanjet 3800 & vista. It has
been running fine for the last 4 weeks and now suddenly I can't use my scanner at all, I just keep getting the message "hpqscnvw has stopped working". I've checked for ugrades and I am all up to date... Very annoying! |
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HP C4385 All-in-One Scanner, Printer Copier & Norton InternetSecurity Problem
On Dec 27 2007, 4:56*pm, wrote:
I am also having this problem with a HP Scanjet 3800 & vista. It has been running fine for the last 4 weeks and now suddenly I can't use my scanner at all, I just keep getting the message "hpqscnvw has stopped working". I've checked for ugrades and I am all up to date... Very annoying! I have a 4370 Scanjet - it also stopped working with same error msg. |
#5
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HP C4385 All-in-One Scanner, Printer Copier & Norton Internet Security Problem
wrote in message
... On Dec 27 2007, 4:56 pm, wrote: I am also having this problem with a HP Scanjet 3800 & vista. It has been running fine for the last 4 weeks and now suddenly I can't use my scanner at all, I just keep getting the message "hpqscnvw has stopped working". I've checked for ugrades and I am all up to date... Very annoying! I have a 4370 Scanjet - it also stopped working with same error msg. Can you roll back to an earlier time in System restore? You may be able to remove the latest Windows Updates, that may have caused this problem. -- CSM1 http://www.carlmcmillan.com -- |
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