Maxtor RMA Advice?

My 18 month old Maxtor drive has just started making an (unbearably) loud
high pitched whine.

I've been reading the posts here on how good their rma service is, but if I
return the drive under the advanced warranty, does anyone know what would
happen if they receive the old drive and decide that the 'whine' doesn't
actually constitute a problem? Would they charge me for the drive or make a
fuss about it?

SLP

My 18 month old Maxtor drive has just started making an (unbearably) loud
high pitched whine.
what would happen if they receive the old drive and decide that the 'whine'
doesn't actually constitute a problem? Would they charge me for the drive
or make a fuss about it?

You could always RMA it (rubber mallet "adjustment") before you RMA`d
it...

"Colin Wilson" wrote in message
...
My 18 month old Maxtor drive has just started making an (unbearably)
loud
high pitched whine.
what would happen if they receive the old drive and decide that the
'whine'
doesn't actually constitute a problem? Would they charge me for the
drive
or make a fuss about it?

You could always RMA it (rubber mallet "adjustment") before you RMA`d
it...

Thanks for the replies.

I'm now awaiting the replacement (probably refurbished) drive, which
hopefully will be a lot quieter than mine.

I have to say I'm impressed so far with Maxtor's service; they've replied to
two of my emails within a couple of hours with an actual human written
response, giving me the info that I'd requested. Makes a nice change from
the usual (usually worthless) auto-response. It's also commendable that they
give you the opportunity to receive the replacement drive first, therefore
giving you a chance to transfer data from the original drive. If only more
companies would provide this kind of common sense service.

And I'm sure the other 'RMA' method will come in handy one day too...


SLP

On Fri, 25 Jul 2003 14:07:13 +0100, "SLP"
wrote:

My 18 month old Maxtor drive has just started making an (unbearably) loud
high pitched whine.

I've been reading the posts here on how good their rma service is, but if I
return the drive under the advanced warranty, does anyone know what would
happen if they receive the old drive and decide that the 'whine' doesn't
actually constitute a problem? Would they charge me for the drive or make a
fuss about it?

I RMA'd my 120G drive a couple of weeks ago, sent it to Ireland, cost about £7,
took about 2 weeks, received new one in the post, manufactured may 2003, and it
was a 160G. The site worked well, I was impressed, I've not bothered to RMA my
Deathstars so make of it what you will.

"Trythat" wrote in message
...
On Fri, 25 Jul 2003 14:07:13 +0100, "SLP"
wrote:

My 18 month old Maxtor drive has just started making an (unbearably) loud
high pitched whine.

I've been reading the posts here on how good their rma service is, but if
I
return the drive under the advanced warranty, does anyone know what would
happen if they receive the old drive and decide that the 'whine' doesn't
actually constitute a problem? Would they charge me for the drive or make
a
fuss about it?

I RMA'd my 120G drive a couple of weeks ago, sent it to Ireland, cost
about £7,
took about 2 weeks, received new one in the post, manufactured may 2003,
and it
was a 160G. The site worked well, I was impressed, I've not bothered to
RMA my
Deathstars so make of it what you will.


Oh goody, I've just RMA'd a 120Gig to Maxtor. Hope they give me a 160 too.
)

--
Best Regards
Niel Humphreys
Snowdon Computers

In message , Trythat
writes
On Fri, 25 Jul 2003 14:07:13 +0100, "SLP"
wrote:

My 18 month old Maxtor drive has just started making an (unbearably) loud
high pitched whine.

I've been reading the posts here on how good their rma service is, but if I
return the drive under the advanced warranty, does anyone know what would
happen if they receive the old drive and decide that the 'whine' doesn't
actually constitute a problem? Would they charge me for the drive or make a
fuss about it?

I RMA'd my 120G drive a couple of weeks ago, sent it to Ireland, cost about £7,
took about 2 weeks, received new one in the post, manufactured may 2003, and it
was a 160G. The site worked well, I was impressed, I've not bothered to RMA my
Deathstars so make of it what you will.

I sent an old 20gb off last Friday (18th). don't know what I'll get
back, if anything. I thought they claimed to return in 2 days?
All in all, they do seem pretty fair though.
--
gillie

two days after they get it
which in my case they did