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I have had great service from them as well.
Last Thursday my machine stopped working and after a bit of testing looked like a dead motherboard. Asked by an email for an RMA, got the RMA number Friday. Posted it Saturday, it arrived Tuesday. Replacment being shipped back today , Thursday, 1 week from the failure. With all the bad things that happen with some company's it's good to be able to post positive news as well. Funny how one of Britains best computer company's is based in Scandinavia. Regards Andy PS Was it one of the Gainward 4200's with problem capacitors ? PPS www.over-clock.co.uk go the extra mile as well :-) "Bubba" wrote in message ... Hi all, I wrote to this group about 2 months ago saying I was having probs with a graphics card bought from komplett. I returned the card and received a replacement very quickly (good point number1) The replacement was also faulty in exactly the same way and i returned that asking for a refund (i'd read in various groups/forums that batches of 4200's were bad due to manufacturing processes, not really komplett's fault). Now despite the fact that i'd had the cards for over 3 months, Komplett provided a full refund (although to wrong credit card Although this IS how it should have gone anyway, many (I think most) companies would have tried to fob me off with an "Oh, it's ur PC" excuse, or a partial refund based on the timescale. So, for their no crap, honest approach I think Komplett should definitely get a thumbs up. Well done chaps, an honest company for once. Bubba. |
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