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#1
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Problem with built-in sound when upgrading
Hi all,
I am hoping very much that someone can shed some light on this mystery (to me anyway). This is the third time I have run into this situation. Someone has a system that they want upgraded; they also would like to keep all of their currently installed programs intact. I get a new motherboard with built in sound (most have it nowadays); I then attach their old drives to the new motherboard. I then proceed to boot windows 98 into safe mode and remove all drivers; reboot (many times) and windows finds the drivers it needs for the new hardware. Now everything seems to work just fine, EXCEPT the sound. No matter what I try, I cannot get the sound to work. The drivers are installed properly but windows still does not see it. This has happened on entirely different equipment each time. Two systems were originally Compaqs and one was originally a Gateway and the new motherboards were also different each time (1 Asus, 1 Soyo - actually not new and the sound worked perfectly fine in previous clean install, 1 Intel). The only way that I have been able to get sound into these systems so far has been by installing a seperate sound card. Why should the sound card work and not the built in sound? I'm getting tired of buying seperate sound cards for these systems. Does anyone know what the scoop is here? Thank you very much to anyone that can help me. Jon Greene |
#2
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On Wed, 9 Jul 2003 21:10:49 -0500, "Jon Greene"
wrote: Hi all, I am hoping very much that someone can shed some light on this mystery (to me anyway). This is the third time I have run into this situation. Someone has a system that they want upgraded; they also would like to keep all of their currently installed programs intact. I get a new motherboard with built in sound (most have it nowadays); I then attach their old drives to the new motherboard. Details please... What motherboard make, model, and revision too IF different revisions used different audio codecs. More info about the sound might help too... Does it use a dedicated audio chip (which/what) ? Or, perhaps Southbridge-integrated as often found on nForce or Via chipset boards (mention of the specific Southbridge might then help too). I then proceed to boot windows 98 into safe mode and remove all drivers; reboot (many times) and windows finds the drivers it needs for the new hardware. Generally, the method I usually use is to boot to safe mode, open Regedit, select the HKLM-Enum key (abbreviated) and make a backup "Reg" file of it, then DELETE it. Delete the whole Enum key. Then reboot. After Everything that can be Plug-N-Played, is, when it prompts for reboot, choose "NO" (or whatever) so it keeps plugging and playing along till it's finished... it'll require fewer reboots that way. After 3 reboots or so you'll want to go into Device Manager and note the duplicate entries with exclaimation marks... For each entry with an exclaimation mark that has a "duplicate" without the exclaimation mark, delete that duplicate without the exclaimation mark. Typically those entries needed deleted are (but not always) video, keyboard, DMA, related. If after a reboot there's still the exclamation mark, and you'd tried suppling drivers, then delete both duplicate entries and reboot again. That's a generic procedure, if familiar with the specific components more precise methods can be used, but are only slightly quicker, not any different in the end result. Now everything seems to work just fine, EXCEPT the sound. No matter what I try, I cannot get the sound to work. The drivers are installed properly but windows still does not see it. So if you go into Control Panel | Multimedia there's no device listed? Most often it's just a matter of having the wrong driver, though some sound card drivers are pretty bad, require manual steps like browsing to the driver INF files within the Add-New-Hardware Wizard, and being somewhat familiar with the particular sound, like if it has additional "master" entries in Device Manager like "PCI Multifunction Device" type entries in addtion to those under "Sound, Video, and Game Contorllers" Category. This has happened on entirely different equipment each time. Two systems were originally Compaqs and one was originally a Gateway and the new motherboards were also different each time (1 Asus, 1 Soyo - actually not new and the sound worked perfectly fine in previous clean install, 1 Intel). The only way that I have been able to get sound into these systems so far has been by installing a seperate sound card. Why should the sound card work and not the built in sound? Had you installed the appropraite motherboard chipset drivers? I'm getting tired of buying seperate sound cards for these systems. Does anyone know what the scoop is here? I think it doesn't have much if anything to do with the fact that they're motherboard-integrated, that you simply have a driver problem. If you can determine that the driver is the newer WDM type instead of the "VXD" type then a Microsoft WDM update might be needed. Offhand I only know of a couple of locations for downloading it, Microsoft makes you submit a special request for this same file: http://support.microsoft.com/default...en-us%3b242937 http://pcscomp.com/support/downloads.html http://pcscomp.com/support/files/Win98se/274370usa8.exe Now that my morning coffee is kicking in, I see that this file is supposedly for Win98 Second Edition, so it may not apply to you but I leave the links in case it does. Dave |
#3
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"kony" wrote in message ... On Wed, 9 Jul 2003 21:10:49 -0500, "Jon Greene" wrote: snip Details please... What motherboard make, model, and revision too IF different revisions used different audio codecs. Specific example: original system = Gateway GP6-350 w/Intel motherboard w/built-in sound (Creative ES1373 audio chip). new motherboard = Asus P4P800-VM w/built-in sound (ADI 1980 6-channel audio codec) (link to board = http://usa.asus.com/prog/spec.asp?m=P4P800-VM&langs=09 ).I can get no sound from this system (gonna try putting in a new sound card in the next couple of days). There was something that I tried to do (can't remember what at the moment) and it gave me an error message saying that the digital output had been intercepted by another device but it wouldn't say what the device was. This machine is running Win98SE. I am using the built in video (office machine). The only card added to this system is an Encore modem with the Intel chipset; it has a wave device listed but I tried disabling it and that didn't help either. The irony is that I am now taking that old Gateway (Intel) board and putting even older Compaq drives onto it for someone else. I have everything except the sound working on that system now (windows 98 first edition). I got the drivers off the net and they are installed and show up but there is no sound at all. If I check "dxdiag", it shows no sound device detected. I even tried upgrading the Directx from 8 to 9 and it didn't help. The first system I tried this with was an old Compaq system with a failing mobo. I replaced it with a Soyo 7IWM/L w/built in audio (810 chipset IIRC). Again, everything works just fine except the audio. I put an old sound blaster live value card in and that works perfect. This Soyo board has been used off and on for several years and I never had a problem with the sound but those were always clean installs of windows. snip Generally, the method I usually use is to boot to safe mode, open Regedit, select the HKLM-Enum key (abbreviated) and make a backup "Reg" file of it, then DELETE it. Delete the whole Enum key. Then reboot. After Everything that can be Plug-N-Played, is, when it prompts for reboot, choose "NO" (or whatever) so it keeps plugging and playing along till it's finished... it'll require fewer reboots that way. After 3 reboots or so you'll want to go into Device Manager and note the duplicate entries with exclaimation marks... For each entry with an exclaimation mark that has a "duplicate" without the exclaimation mark, delete that duplicate without the exclaimation mark. Typically those entries needed deleted are (but not always) video, keyboard, DMA, related. If after a reboot there's still the exclamation mark, and you'd tried suppling drivers, then delete both duplicate entries and reboot again. That's a generic procedure, if familiar with the specific components more precise methods can be used, but are only slightly quicker, not any different in the end result. Now everything seems to work just fine, EXCEPT the sound. No matter what I try, I cannot get the sound to work. The drivers are installed properly but windows still does not see it. So if you go into Control Panel | Multimedia there's no device listed? On the old Gateway motherboard w/Compaq drives there is nothing listed under the Audio tab (everything grayed out) but under the devices tab, all parts of the sound system are listed. Most often it's just a matter of having the wrong driver, though some sound card drivers are pretty bad, require manual steps like browsing to the driver INF files within the Add-New-Hardware Wizard, and being somewhat familiar with the particular sound, like if it has additional "master" entries in Device Manager like "PCI Multifunction Device" type entries in addtion to those under "Sound, Video, and Game Contorllers" Category. This has happened on entirely different equipment each time. Two systems were originally Compaqs and one was originally a Gateway and the new motherboards were also different each time (1 Asus, 1 Soyo - actually not new and the sound worked perfectly fine in previous clean install, 1 Intel). The only way that I have been able to get sound into these systems so far has been by installing a seperate sound card. Why should the sound card work and not the built in sound? Had you installed the appropraite motherboard chipset drivers? yes snip I think it doesn't have much if anything to do with the fact that they're motherboard-integrated, that you simply have a driver problem. If you can determine that the driver is the newer WDM type instead of the "VXD" type then a Microsoft WDM update might be needed. Offhand I only know of a couple of locations for downloading it, Microsoft makes you submit a special request for this same file: http://support.microsoft.com/default...en-us%3b242937 http://pcscomp.com/support/downloads.html http://pcscomp.com/support/files/Win98se/274370usa8.exe Now that my morning coffee is kicking in, I see that this file is supposedly for Win98 Second Edition, so it may not apply to you but I leave the links in case it does. Dave Thanks for the registry trick, I'll give that a try. I'll also grab that file and see if it helps the new Asus system. Jon |
#4
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"Jon Greene" wrote in message ... "kony" wrote in message ... On Wed, 9 Jul 2003 21:10:49 -0500, "Jon Greene" wrote: snip Details please... What motherboard make, model, and revision too IF different revisions used different audio codecs. Specific example: original system = Gateway GP6-350 w/Intel motherboard w/built-in sound (Creative ES1373 audio chip). new motherboard = Asus P4P800-VM w/built-in sound (ADI 1980 6-channel audio codec) (link to board = http://usa.asus.com/prog/spec.asp?m=P4P800-VM&langs=09 ).I can get no sound from this system (gonna try putting in a new sound card in the next couple of days). There was something that I tried to do (can't remember what at the moment) and it gave me an error message saying that the digital output had been intercepted by another device but it wouldn't say what the device was. This machine is running Win98SE. I am using the built in video (office machine). The only card added to this system is an Encore modem with the Intel chipset; it has a wave device listed but I tried disabling it and that didn't help either. The irony is that I am now taking that old Gateway (Intel) board and putting even older Compaq drives onto it for someone else. I have everything except the sound working on that system now (windows 98 first edition). I got the drivers off the net and they are installed and show up but there is no sound at all. If I check "dxdiag", it shows no sound device detected. I even tried upgrading the Directx from 8 to 9 and it didn't help. *An update: I tried hacking the registry as indicated and it didn't help (didn't see any reference to any kind of sound device in there?). I took the sound blaster 16 out of the old compaq and stuck it in the newer system and it picked it right up and started playing sounds. This has got me stumped. Does windows do something funky with the sound driver? stick it somewhere else maybe? The first system I tried this with was an old Compaq system with a failing mobo. I replaced it with a Soyo 7IWM/L w/built in audio (810 chipset IIRC). Again, everything works just fine except the audio. I put an old sound blaster live value card in and that works perfect. This Soyo board has been used off and on for several years and I never had a problem with the sound but those were always clean installs of windows. snip Generally, the method I usually use is to boot to safe mode, open Regedit, select the HKLM-Enum key (abbreviated) and make a backup "Reg" file of it, then DELETE it. Delete the whole Enum key. Then reboot. After Everything that can be Plug-N-Played, is, when it prompts for reboot, choose "NO" (or whatever) so it keeps plugging and playing along till it's finished... it'll require fewer reboots that way. After 3 reboots or so you'll want to go into Device Manager and note the duplicate entries with exclaimation marks... For each entry with an exclaimation mark that has a "duplicate" without the exclaimation mark, delete that duplicate without the exclaimation mark. Typically those entries needed deleted are (but not always) video, keyboard, DMA, related. If after a reboot there's still the exclamation mark, and you'd tried suppling drivers, then delete both duplicate entries and reboot again. That's a generic procedure, if familiar with the specific components more precise methods can be used, but are only slightly quicker, not any different in the end result. Now everything seems to work just fine, EXCEPT the sound. No matter what I try, I cannot get the sound to work. The drivers are installed properly but windows still does not see it. So if you go into Control Panel | Multimedia there's no device listed? On the old Gateway motherboard w/Compaq drives there is nothing listed under the Audio tab (everything grayed out) but under the devices tab, all parts of the sound system are listed. Most often it's just a matter of having the wrong driver, though some sound card drivers are pretty bad, require manual steps like browsing to the driver INF files within the Add-New-Hardware Wizard, and being somewhat familiar with the particular sound, like if it has additional "master" entries in Device Manager like "PCI Multifunction Device" type entries in addtion to those under "Sound, Video, and Game Contorllers" Category. This has happened on entirely different equipment each time. Two systems were originally Compaqs and one was originally a Gateway and the new motherboards were also different each time (1 Asus, 1 Soyo - actually not new and the sound worked perfectly fine in previous clean install, 1 Intel). The only way that I have been able to get sound into these systems so far has been by installing a seperate sound card. Why should the sound card work and not the built in sound? Had you installed the appropraite motherboard chipset drivers? yes snip I think it doesn't have much if anything to do with the fact that they're motherboard-integrated, that you simply have a driver problem. If you can determine that the driver is the newer WDM type instead of the "VXD" type then a Microsoft WDM update might be needed. Offhand I only know of a couple of locations for downloading it, Microsoft makes you submit a special request for this same file: http://support.microsoft.com/default...en-us%3b242937 http://pcscomp.com/support/downloads.html http://pcscomp.com/support/files/Win98se/274370usa8.exe Now that my morning coffee is kicking in, I see that this file is supposedly for Win98 Second Edition, so it may not apply to you but I leave the links in case it does. Dave Thanks for the registry trick, I'll give that a try. I'll also grab that file and see if it helps the new Asus system. Jon |
#5
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On Thu, 10 Jul 2003 09:13:12 -0500, "Jon Greene"
wrote: "kony" wrote in message .. . On Wed, 9 Jul 2003 21:10:49 -0500, "Jon Greene" wrote: snip Details please... What motherboard make, model, and revision too IF different revisions used different audio codecs. Specific example: original system = Gateway GP6-350 w/Intel motherboard w/built-in sound (Creative ES1373 audio chip). new motherboard = Asus P4P800-VM w/built-in sound (ADI 1980 6-channel audio codec) (link to board = http://usa.asus.com/prog/spec.asp?m=P4P800-VM&langs=09 ).I can get no sound from this system (gonna try putting in a new sound card in the next couple of days). There was something that I tried to do (can't remember what at the moment) and it gave me an error message saying that the digital output had been intercepted by another device but it wouldn't say what the device was. This machine is running Win98SE. I am using the built in video (office machine). The only card added to this system is an Encore modem with the Intel chipset; it has a wave device listed but I tried disabling it and that didn't help either. The irony is that I am now taking that old Gateway (Intel) board and putting even older Compaq drives onto it for someone else. I have everything except the sound working on that system now (windows 98 first edition). I got the drivers off the net and they are installed and show up but there is no sound at all. If I check "dxdiag", it shows no sound device detected. I even tried upgrading the Directx from 8 to 9 and it didn't help. The first system I tried this with was an old Compaq system with a failing mobo. I replaced it with a Soyo 7IWM/L w/built in audio (810 chipset IIRC). Again, everything works just fine except the audio. I put an old sound blaster live value card in and that works perfect. This Soyo board has been used off and on for several years and I never had a problem with the sound but those were always clean installs of windows. You're jumping back and forth it seems, instead of focusing on a single board, a single problem. Providing a short and clear problem is the way to get it resolved, not a "lump everything together" with lots of irrelevant details. Lets start with the Gateway board with Creative 1373... Creative does a pathetic job of driver support, but have provided drivers for that chipset. Enough digging around on their 'site should find 'em unless they dropped support. In fact I just set up a board with that Ensoniq 1373 sound, was a Gateway/Intel board. Here's the Gateway OEM-supplied driver I used, which worked (16.5MB): http://216.71.121.115/usr_1034/Win9xME2K-7510802.zip Here's another for the Ensoniq 1373, "probably" came from Creative but I don't remember, it's been a while (note that it doesn't include the midi wavesets, which are in the first linked driver or you probably have them already, would be two or three 2, 4, 8MB files named *.ecw )(1MB): http://216.71.121.115/usr_1034/c5803w74.exe Dave |
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